Where to find your rating in the Uber app

Your Uber rating appears in your account profile within the app. Open Uber, tap the account icon (usually in the top left or bottom right corner depending on your phone), then look for your rating displayed near your name and photo. The rating is a number between 4.6 and 5.0 for most riders, shown as a star icon with the number beside it.

On the web version of Uber, you can see your rating by logging into your account and navigating to your profile settings. The exact location varies slightly depending on whether you're using the rider app, Uber Eats, or the website, but it's always in the account or profile section.

If you don't see a rating displayed, it may mean you haven't completed enough trips yet for Uber to calculate one. Ratings typically appear after your first few rides.

Key Takeaways

  • Your rating shows in your Uber profile under the account icon, displayed as a number between 4.6 and 5.0 with a star.
  • The rating is based on feedback from drivers after each trip, and you can see it on both the mobile app and the web version of your account.
  • Ratings below 4.6 may result in Uber deactivating your account, though the exact threshold can vary by city.
  • You cannot see individual driver comments, only your overall rating number and sometimes general feedback about your trips.
  • Your rating updates after each trip once the driver submits their feedback, usually within a few hours.

What your rating number actually means

Uber ratings are averages of all the ratings drivers have given you across your trips. Each driver rates you on a scale of 1 to 5 stars after the ride ends. A 4.8 rating means your average is 4.8 stars across all your trips combined.

The rating reflects driver experience with you as a passenger — things like whether you were ready when they arrived, whether the pickup location was accurate, whether you were respectful, and whether the trip went smoothly. It does not measure your driving ability if you're an Uber driver, and it does not affect your access to other Uber services like Uber Eats.

Most riders have ratings between 4.7 and 5.0. A rating below 4.6 is considered low and may put your account at risk of deactivation, though Uber's exact threshold varies by city and can change.

How ratings are calculated and updated

After each trip, the driver has the option to rate you. They see a 1 to 5 star scale and can leave optional written feedback. Once they submit the rating, it's added to your account history and your overall average recalculates.

Your rating updates within a few hours of the trip ending, though sometimes it takes longer if the driver rates you days later. Because it's an average, a single low rating affects your overall number less if you have many trips, and more if you have few trips. A 3-star rating on your 10th trip has less impact than a 3-star rating on your 2nd trip.

Uber does not remove old ratings or weight recent ratings more heavily — every rating you've ever received counts equally toward your current average.

What you can and cannot see about your rating

You can see your overall rating number and, in some cases, a general summary of feedback themes (for example, "drivers appreciated your communication" or "some trips had navigation issues"). You cannot see individual driver names, which drivers rated you low, or the specific written comments drivers left about you.

Uber does not show you a breakdown of your ratings by trip or a history of which trips resulted in which scores. You only see your current average and sometimes general patterns if your rating is declining.

If your rating drops significantly, Uber may send you a message explaining that your rating is low and suggesting ways to improve, but this message is generic and does not reference specific trips or drivers.

Steps to improve a low rating

If your rating is below 4.7, focus on the factors drivers mention most often: be ready at the pickup location when the driver arrives, confirm your destination is correct before the trip starts, and be respectful and communicative during the ride.

Drivers also rate based on whether the pickup location is accessible and accurate. If you're ordering from a building with multiple entrances, specify which one. If you're at an airport, use the correct pickup zone. These details reduce driver frustration and often result in better ratings.

After a few trips with good experiences, your average will begin to rise. Because ratings are averaged across all trips, improving your behavior on future rides will gradually bring your overall number up, even if you had low ratings in the past.

What happens if your rating gets too low

Uber does not publish an exact threshold, but ratings below 4.6 typically put your account at risk. If your rating falls too low, Uber may send you a warning message. If it continues to decline or stays very low, Uber can deactivate your account, meaning you will no longer be able to request rides.

The exact threshold varies by city and can change over time. Some cities may deactivate at 4.6, while others may allow ratings as low as 4.5 or 4.4. Uber does not announce these thresholds publicly.

If your account is deactivated due to low rating, you can contact Uber support to discuss your account status. Deactivation is not always permanent, but reactivation depends on Uber's review of your account history and their assessment of whether the issues have been resolved.

Frequently Asked Questions

Can I see which driver gave me a low rating?

No. Uber does not show you which drivers rated you or what specific ratings they gave. You only see your overall average rating across all trips. This protects driver privacy and prevents disputes between riders and drivers over individual ratings.

Does my rating affect how quickly I get matched with a driver?

Uber does not publicly state that low ratings affect matching speed, but some riders report longer wait times when their rating is very low. Drivers can see your rating before accepting a trip and may decline rides from passengers with very low ratings. A rating below 4.6 may make it harder to find drivers willing to accept your request.

Can I dispute or remove a rating I think is unfair?

You cannot remove ratings directly, but you can contact Uber support to report a rating you believe was given unfairly or in error. Uber reviews these reports but does not always remove ratings. The best approach is to focus on improving future trips rather than disputing past ones.

What if I haven't taken any trips yet and don't see a rating?

Ratings appear after you complete your first trip and the driver submits feedback. Until then, your profile will not display a rating number. This is normal and does not mean anything is wrong with your account.

Does my Uber Eats rating affect my Uber rider rating?

No. Uber Eats has a separate rating system for food delivery orders. Your rating as a rider (based on trips in a car) is separate from your rating as an Uber Eats customer. Each service tracks feedback independently.