Where to find your rating in the Uber app

Your Uber rating appears in your account profile within the app itself. Open Uber, tap the account icon (usually in the top left or bottom right depending on your phone), and look for a number with stars next to your name. That number, which ranges from 1.0 to 5.0, is your current rating as a driver or passenger, depending on which account type you're viewing.

The exact location varies slightly between iOS and Android, and Uber updates the app layout periodically. If you drive for Uber, your driver rating typically shows on the main profile screen. If you use Uber as a passenger, your passenger rating is usually one tap away from your profile name. The rating refreshes as new trips complete and ratings come in from other users.

You cannot see individual ratings from specific trips or know which passenger or driver rated you what. Uber only shows you the overall average. This means a 4.8 rating could come from ten five-star rides and one three-star ride, or from a different combination entirely — you have no way to know.

Key Takeaways

  • Your rating appears in your Uber account profile as a number between 1.0 and 5.0, updated after each completed trip.
  • Drivers and passengers each have separate ratings, and you can view whichever account type you use most.
  • Uber does not show you which specific trips or people gave you each rating, only your overall average.
  • Ratings below 4.6 for drivers or 4.7 for passengers may result in account deactivation, though the exact threshold varies by city.

What your rating number actually means

A rating of 4.8 or higher is generally considered good on Uber. Most active drivers and passengers fall somewhere between 4.6 and 5.0. A rating below 4.6 as a driver or below 4.7 as a passenger puts your account at risk of deactivation, though Uber's exact thresholds vary by city and change over time.

The rating system is straightforward: after each trip, both the driver and passenger can rate each other from one to five stars. Passengers can also leave written comments. These ratings average together to create your overall score. A single one-star rating affects your average more dramatically if you have completed only a few trips than if you have completed hundreds.

Uber does not publish what specific behaviors lead to lower ratings, but common reasons include arriving late, driving recklessly, being rude, having a dirty vehicle, taking a longer route than necessary, or canceling trips. As a passenger, drivers rate based on similar factors: being ready on time, treating the vehicle respectfully, following the driver's rules, and not being disruptive.

Why Uber shows you a rating at all

Uber displays your rating so you understand how other users perceive you and have a chance to improve before your account faces consequences. The rating system is Uber's main tool for maintaining safety and service quality across its network. Drivers with low ratings are less likely to receive ride requests, and passengers with low ratings may find fewer drivers willing to accept their requests.

This creates a built-in incentive: if your rating drops, you will notice fewer matches or longer wait times, which motivates you to figure out what went wrong. Uber does not tell you directly, so you have to infer from your recent trips and behavior. Some drivers and passengers contact Uber support to ask why their rating fell, but support typically cannot point to specific trips or reasons.

How to improve a low rating

If your rating is below 4.6 as a driver or 4.7 as a passenger, start by completing trips consistently and professionally. For drivers, this means arriving on time, keeping your vehicle clean, following traffic laws, and being polite. For passengers, it means being ready when the driver arrives, treating the car with respect, and following any house rules the driver has set (no eating, no loud music, etc.).

Your rating will improve gradually as you complete more trips and receive higher ratings. Uber calculates your average from your most recent trips, so older low ratings matter less as you accumulate new ones. If you received a one-star rating from a single bad trip, completing ten five-star trips will bring your average back up significantly.

If you believe a rating was unfair or given in error, you can contact Uber support through the app and explain the situation. Uber rarely removes ratings, but support can sometimes investigate if you believe a rating was fraudulent or retaliatory. Keep your explanation factual and specific to the trip in question.

Differences between driver and passenger ratings

Drivers and passengers each maintain separate ratings, and each rating is based on different criteria. Drivers rate passengers on punctuality, cleanliness, and behavior during the ride. Passengers rate drivers on driving skill, vehicle condition, route choice, and professionalism. A person can have a 4.9 driver rating and a 4.5 passenger rating, or vice versa.

The consequences also differ slightly. Drivers with ratings below the city threshold may lose access to ride requests entirely. Passengers with low ratings may find that drivers decline their requests more often, but Uber is less likely to deactivate a passenger account purely for low ratings — deactivation usually requires other violations like canceling too many trips or payment issues.

What happens if your rating gets too low

If your rating falls below Uber's threshold for your city, you will receive a warning from Uber support. The warning typically gives you a window to improve — often 30 days — before deactivation. During this period, you can still use the app and complete trips, but Uber is monitoring your rating closely.

If your rating does not improve by the important date, Uber will deactivate your account. Deactivation is not permanent; you can reactivate by raising your rating above the threshold, but this requires completing many high-quality trips first. Some drivers and passengers have successfully reactivated accounts this way, while others have found it difficult to recover.

Deactivation can also happen for other reasons beyond low ratings: safety violations, fraudulent activity, payment issues, or violating Uber's community guidelines. A low rating alone is usually not the only factor, but it is one of the most common.

Frequently Asked Questions

Can I see who gave me a bad rating?

No. Uber does not reveal which specific trips or people gave you each rating. You only see your overall average. This protects both drivers and passengers from retaliation or confrontation over individual ratings.

Does Uber remove old ratings from my average?

Uber weighs recent trips more heavily than older ones, so your rating improves faster if you complete new high-quality trips. However, Uber does not publicly state exactly how far back it looks or how much weight it gives to older ratings.

What if I have only completed a few trips and got one bad rating?

A single low rating affects your average more when you have few trips. If you have completed only two trips and one was one-star, your rating would be 3.0. Completing more trips with higher ratings will bring that average up. Focus on consistent, quality trips going forward.

Can I dispute a rating I think was unfair?

You can contact Uber support through the app and explain why you believe a rating was unfair. Uber rarely removes ratings, but support can investigate if you believe the rating was fraudulent, retaliatory, or given in bad faith. Provide specific details about the trip.

Is there a way to see my rating history over time?

Uber does not provide a detailed history showing how your rating has changed week by week or month by month. You only see your current rating. Some drivers track their own ratings manually by screenshotting them periodically to monitor trends.