Where to find your rating in the Uber app

Your Uber rating appears in your account profile, which you reach by tapping the account icon in the bottom right corner of the Uber app. Once you open your profile, your rating shows as a number between 4.6 and 5.0 (the app does not display ratings below 4.6 to active riders). The number sits near your name and photo at the top of the profile screen.

If you do not see a rating displayed, it may mean you have not completed enough trips yet for Uber to calculate one. Typically, you need at least one completed trip before a rating appears. The rating updates after each trip once drivers have submitted their feedback.

On the web version of your Uber account, your rating also appears in your profile section, though the mobile app is the most common way riders check it.

Key Takeaways

  • Your rating is visible in your Uber app profile under your name and photo, updated after each completed trip.
  • Ratings range from 4.6 to 5.0 for active riders; the app hides lower ratings from view.
  • Drivers rate you on a scale of 1 to 5 stars after each trip, and their ratings directly affect your account rating.
  • A rating below 4.6 can result in drivers declining your ride requests or Uber deactivating your account.
  • You can improve your rating by being on time, keeping the car clean, and following driver instructions during rides.

How Uber calculates your rider rating

Uber averages the star ratings that drivers give you after each trip. Each driver rates you on a scale of 1 to 5 stars, and Uber combines all those ratings into a single number. The system weights recent trips more heavily than older ones, so your rating can shift up or down depending on your last few rides.

Not every driver rates every trip. Some drivers skip the rating step entirely, and those trips do not factor into your average. Only completed trips where the driver submitted a rating count toward your final number.

Uber does not show you individual driver ratings or comments. You see only your overall average, not the breakdown of who gave you what score or why.

What different rating ranges mean for your account

A rating of 4.7 or higher is generally considered good standing. Most drivers will accept your ride requests without hesitation at this level. Ratings between 4.6 and 4.7 are acceptable, though some drivers may decline your requests more often.

A rating below 4.6 puts your account at risk. Drivers can see your rating before accepting a ride, and many will skip requests from riders with low ratings. If your rating drops below 4.6 and stays there, Uber may deactivate your account, meaning you can no longer request rides.

The exact threshold for deactivation varies and is not publicly stated by Uber. The company reviews accounts on a case-by-case basis, considering both your rating and any reports drivers have filed about your behavior.

Reasons drivers give low ratings

Drivers most commonly rate riders low for being late to the pickup location. If the driver arrives and you are not ready, or if you take several minutes to get to the car, that often results in a lower rating. Drivers also rate based on how you treat them during the ride — rudeness, making a mess, or asking them to break traffic laws can trigger a 1 or 2 star rating.

Canceling trips after a driver has already started driving toward you also damages your rating. Drivers see the cancellation as wasted time and gas, and many rate it poorly. Similarly, if you request a ride and then do not show up, the driver will rate that negatively.

Cleanliness matters too. If you eat or drink in the car without permission, leave trash behind, or get sick in the vehicle, drivers will note that in their rating. Some drivers also rate based on conversation — if you are rude or make them uncomfortable, that affects your score.

Steps to improve a low rating

If your rating is below 4.7, the fastest way to improve it is to take several trips and may support each one goes smoothly. Be ready at your pickup location at least two minutes before the driver arrives. Stand outside or near the entrance so the driver can spot you quickly.

During the ride, be polite and follow the driver's instructions. Do not eat or drink unless you have asked permission first. Keep your conversation brief and friendly, or stay quiet if the driver does not seem interested in talking. Do not ask the driver to speed, run red lights, or take unsafe routes.

After the ride, rate the driver promptly and fairly. Drivers are more likely to rate you well if you have rated them. Avoid canceling rides once a driver has accepted, and if you must cancel, do it before the driver starts moving toward you.

Improvement takes time. Your rating is an average of many trips, so one or two good rides will not when ready raise a low score. Consistent good behavior over several trips is what moves the needle.

What happens if your rating gets too low

Once your rating falls below 4.6, you will notice drivers declining your requests more frequently. You may wait longer for a driver to accept, or you may not find one at all during busy times. This happens because the app shows your rating to drivers, and many use it as a filter.

If your rating stays below 4.6 for an extended period, Uber may send you a warning message. The message typically explains that your rating is low and asks you to improve your behavior. At this stage, your account is still active, but you are on notice.

If your rating does not improve or if Uber receives multiple reports about your conduct, the company can deactivate your account. Once deactivated, you cannot request rides. Uber does not always explain the exact reason for deactivation, though low rating combined with driver complaints is the most common cause.

Frequently Asked Questions

Can I see what drivers said about me in their ratings?

No. Uber shows you only your overall rating number, not individual driver comments or the specific reasons for low ratings. You can infer common issues from the pattern of your ratings, but Uber does not provide written feedback from drivers.

How often does my rating update?

Your rating updates after each completed trip once the driver has submitted their rating. This usually happens within a few hours of the trip ending, though it can take up to 24 hours in some cases. You can refresh your profile to see the latest number.

Does my rating reset if I stop using Uber for a while?

No. Your rating stays on your account indefinitely. If you take a break from Uber and then return, your old rating is still there. However, if you take new trips, those ratings will be averaged in with your previous ones, which can help improve an old low score over time.

What is the highest rating I can have?

The highest rating is 5.0, which means every driver who rated you gave you 5 stars. This is rare because even one 4-star rating will lower your average below 5.0. Most riders with excellent behavior maintain ratings between 4.8 and 5.0.

Can I dispute a low rating from a driver?

Uber does not have a formal dispute process for individual ratings. However, if you believe a rating was given unfairly or if a driver rated you based on discrimination, you can contact Uber support through the app to report it. Uber reviews these reports but does not may provide the rating will be removed.