The fastest way to contact Uber depends on what you need help with

Uber offers multiple ways to reach support, but the method that works fastest depends on whether you're a driver, a rider, or reporting an emergency. The in-app support option is usually quickest for account issues, lost items, or trip problems. Phone support exists but is not available for all issue types. Email works for some situations but typically takes longer than other routes.

The support option you see in your Uber app changes based on your account type and the problem you're reporting. A rider reporting a missing phone gets different contact paths than a driver disputing a trip cancellation. Knowing which channel handles your specific issue saves time.

Key Takeaways

  • The Uber app's Help section is the primary support channel for riders and drivers, and it shows contact options specific to your issue type.
  • Phone support for riders is limited to certain situations like safety concerns or account access problems, and the number appears only in the app when available for your issue.
  • Lost items, trip disputes, and payment problems are handled through the in-app support form, which generates a case number you can reference later.
  • Driver support has a separate phone line and online portal distinct from rider support, with different hours and issue categories.
  • Emergency situations (accidents, safety threats, criminal activity) should go to 911 first, then to Uber support after emergency responders are involved.

How to contact Uber through the app

Open your Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" to see a list of common issues. Tap the issue that matches your problem — "Trip issues," "Lost item," "Payment," "Account," or "Safety" — and the app will show you the contact options available for that specific issue.

For most issues, you will see a "Send message" button that opens a chat with Uber support. Type a description of your problem, include any relevant details (trip number, driver name, time of incident), and submit. Uber support typically responds within a few hours to a day. The app assigns your case a reference number, which you should save in case you need to follow up.

Some issues show a phone number directly in the Help section. This happens when your issue type qualifies for phone support. If no phone option appears, the issue is handled through chat only.

Phone support for riders

Uber does not publish a general customer service phone number. Instead, phone support appears in the app only for certain issue types. Open Help, select your issue category, and look for a phone number. If one appears, you can call it. If it does not appear, that issue type is not handled by phone.

Phone support is typically available for account access problems (locked account, password reset), safety concerns, and certain payment disputes. Wait times vary. Have your trip number, driver name, and a clear description of your problem ready before you call.

Email support and the Uber website

Uber does not list a general email address for rider support on its website. The in-app chat is the official channel for most issues. However, if you cannot access your app or account, you can visit uber.com/help and select your issue type. The website may offer a contact form or direct you back to the app.

Email responses, when available, typically take 24 to 48 hours or longer. If your issue needs faster resolution, the in-app chat is usually quicker.

How to contact Uber as a driver

Driver support is separate from rider support and has its own contact methods. Open the Driver app, tap the menu icon, and select "Help." Choose your issue type from the list. Driver issues are handled through in-app chat, and some categories show a phone number.

Uber's driver support line can be reached through the app when available for your issue type. Driver support hours and response times differ from rider support. You can also visit the Uber Driver portal at partners.uber.com and log in with your driver account to access support resources and submit requests.

What to do in a safety emergency

If you are in when ready danger, experiencing a crime, or in a car accident, call 911 first. Do not wait for Uber support. After emergency responders are on the way or have arrived, you can contact Uber through the app to report what happened.

Uber has a Safety Toolkit in the app with emergency contacts and options to share your trip details with emergency contacts. Open the app, tap your profile icon, go to "Safety," and review these options before you need them.

Lost items and trip disputes

If you left something in an Uber vehicle, open the app, go to Help, and select "Lost item." Describe what you lost, which trip it was on, and when. Uber will contact the driver on your behalf. Response time is usually 24 to 48 hours. If the driver has already turned in the item, Uber will tell you how to retrieve it.

For trip disputes — disagreeing with a charge, a driver's behavior, or a cancellation fee — use the Help section and select "Trip issues" or "Payment." Describe what happened and what outcome you are seeking. Provide your trip number and any relevant details. Uber reviews these cases and may issue a refund or credit.

Frequently Asked Questions

Can I call Uber without using the app?

Uber does not publish a general phone number you can call without the app. Phone support appears only in the app for specific issue types. If you cannot access the app, visit uber.com/help to see if a contact form or phone option is available for your problem.

How long does it take to hear back from Uber support?

In-app chat responses typically arrive within a few hours to one business day. Email and phone support may take longer depending on volume. Urgent issues like safety concerns may be prioritized. Check your case number in the app to see if there are updates.

What information should I have ready before I contact Uber?

Have your trip number (found in the app under "Your Trips"), the driver's name, the date and time of the trip, and a clear description of your issue. If it involves a lost item, describe what you lost and where you think you left it. If it is a payment dispute, note the amount and what you believe is incorrect.

Is there a way to contact Uber on social media?

Uber monitors its social media accounts but does not handle support requests through them. Use the in-app Help section or the website instead. Social media is better for general feedback or complaints, not for resolving specific account or trip issues.

What if I do not see a phone number in the Help section?

If no phone number appears for your issue type, that category is handled through chat only. Submit your message through the in-app form, and support will respond. You can follow up on your case using the reference number the app provides.