Where to find your rating in the Uber app

Your Uber rating appears in your driver profile, which you can reach from the main menu. Open the Uber app, tap the menu icon (three horizontal lines) in the upper left, then tap your name at the top. Your rating shows as a number between 4.6 and 5.0 stars, displayed prominently near your profile photo.

The rating reflects feedback from passengers on rides you have completed. It updates after each trip when a passenger leaves a rating and written comments. You will see the total number of ratings you have received next to the star count — for example, "4.87 stars (2,341 ratings)".

If you are a new driver with fewer than five completed trips, Uber does not display a rating yet. Once you finish your fifth ride, your rating will appear in your profile.

Key Takeaways

  • Your rating is visible in your driver profile under the menu, shown as stars and a number between 4.6 and 5.0.
  • Ratings come from passenger feedback after each completed trip and update within hours of a ride ending.
  • New drivers do not see a rating until they complete at least five trips.
  • A rating below 4.6 stars can result in deactivation of your driver account, though Uber sends warnings before that happens.
  • You cannot see individual passenger ratings or comments, only your overall average and the total number of ratings.

What your rating number actually means

Uber ratings are not percentages or grades. A 4.87 rating means passengers have given you an average score across all your trips. Each passenger rates you on a scale of 1 to 5 stars after the ride ends, and Uber calculates your average from all those individual ratings.

Most active drivers fall between 4.6 and 4.95 stars. A rating of 4.8 or higher is considered very good and typically means passengers have had consistently positive experiences. A rating below 4.6 puts your account at risk — Uber may send you a warning message and can deactivate your driver account if your rating does not improve.

Your rating is specific to you as a driver. It does not affect your passenger account if you also use Uber to request rides, and passengers do not see your driver rating when they book a trip with you.

Why your rating might drop and what affects it

Passengers rate based on their experience during the ride. Common reasons for lower ratings include arriving late, taking a longer route than expected, a dirty or uncomfortable vehicle, poor communication, or unsafe driving. A single bad trip can lower your average, especially if you have fewer total ratings.

If you have 50 ratings and receive one 1-star review, your average drops more noticeably than if you have 500 ratings and receive the same review. This is why new drivers sometimes see bigger swings in their rating after each trip.

Cancellations also affect your rating. If you cancel a trip after a passenger has already been matched with you, it counts against your cancellation rate. A high cancellation rate can lead to account warnings separate from your star rating.

How to see feedback from passengers

You cannot see individual passenger comments or which specific passengers left which ratings. Uber does not show you the breakdown of 5-star versus 1-star reviews, and you cannot identify passengers by their feedback.

However, Uber occasionally sends you notifications when your rating drops significantly or when you receive multiple low ratings in a short period. These notifications may include general themes from recent feedback — for example, "passengers mentioned cleanliness" or "passengers noted late arrivals" — without attributing comments to specific trips.

If you want to understand what might be affecting your rating, look for patterns in your own trips: vehicle condition, punctuality, route choices, and communication with passengers. These are the factors passengers most commonly mention in feedback.

What happens if your rating falls below 4.6

Uber does not when ready deactivate your account when your rating drops below 4.6. Instead, you will receive a warning message explaining that your rating is low and asking you to improve the passenger experience. The message typically gives you a timeframe — often 30 days — to bring your rating back above 4.6.

During this period, you can continue driving. Focus on arriving on time, keeping your vehicle clean, following the route the passenger requests, and communicating clearly. As you complete more trips with higher ratings, your average will gradually improve.

If your rating remains below 4.6 after the warning period expires, Uber may deactivate your driver account. You will receive notice before this happens. Some drivers have been able to appeal a deactivation or request a second chance, though Uber's decision is final in most cases.

How ratings change over time

Your rating is a rolling average that changes with every new trip. If you have 100 ratings at 4.80 and receive a 5-star rating, your new average will be slightly higher. If you receive a 2-star rating, your average will drop. The more ratings you have, the smaller the impact of any single trip.

This means new drivers with 10 ratings will see their average shift more dramatically after each trip than experienced drivers with 1,000 ratings. Over time, as you accumulate more trips, your rating becomes more stable.

Uber does not publish how long ratings stay in your average or whether very old ratings eventually stop counting. Your rating reflects your entire history as a driver on the platform.

Frequently Asked Questions

Can I see which passenger gave me a bad rating?

No. Uber does not show you individual ratings or connect feedback to specific passengers or trips. You see only your overall average rating and the total number of ratings you have received. If you want to know what went wrong on a particular trip, you would need to contact Uber support with the trip details.

Does my rating affect how many ride requests I receive?

Yes. Passengers can see your rating before they request a ride, and many passengers prefer drivers with higher ratings. A rating below 4.7 may result in fewer ride requests. Maintaining a rating of 4.8 or higher generally means you will receive a steady flow of requests.

What if I disagree with a low rating I received?

You can contact Uber support to report a rating you believe was unfair or given in error. Uber reviews the trip details and may remove the rating if they find it was submitted incorrectly or violates their policies. However, Uber rarely removes ratings based on disagreement alone — the passenger must have violated a specific policy.

How often does my rating update?

Your rating updates within a few hours after a passenger submits their feedback. Most passengers rate when ready after the trip ends, so you will typically see changes to your average the same day or the next morning. Uber does not update ratings in real time.

Is there a way to improve my rating quickly?

Your rating improves only through consistently good trips. There is no shortcut. Focus on the basics: arrive on time or early, keep your vehicle clean and comfortable, follow the passenger's preferred route, communicate clearly, and drive safely. As you complete more high-quality trips, your average will gradually rise.