Where to find your rating in the Uber app

Your Uber rating appears in your account profile within the Uber app. Open the app, tap the account icon (usually in the top left or bottom right corner depending on your device), and look for your rating displayed as a number out of 5.0 stars. The rating sits near your name and profile photo.

On the same profile screen, you will also see a breakdown of how many trips you have taken. Your rating is based on feedback from drivers after each ride, and it updates after each trip is complete and the driver has submitted their rating.

If you use Uber on a web browser instead of the app, you can also view your rating by logging into your account on Uber.com, clicking your profile icon, and selecting "Account Settings." Your rating will display in the main profile section.

Key Takeaways

  • Your Uber rating is visible in your account profile within the app, displayed as a number out of 5.0 stars next to your name.
  • Drivers rate you after each trip, and your overall rating is an average of all the ratings you have received from drivers over time.
  • A rating below 4.6 stars may result in fewer drivers accepting your ride requests, and ratings below 4.2 may lead to account deactivation.
  • You can improve your rating by being ready on time, treating the vehicle well, following driver instructions, and communicating clearly about your destination.

What your rating number actually means

Your Uber rating is an average of all the ratings drivers have given you across your trips. Each driver can rate you on a scale of 1 to 5 stars after a ride ends. If you have taken 100 trips and received an average rating of 4.8 stars, that means drivers have generally rated you highly.

Uber does not publish a specific threshold that triggers account deactivation, but riders with ratings consistently below 4.2 stars may find their account at risk. Ratings below 4.6 stars can also make it harder to get a driver to accept your ride request, since drivers can see your rating before they decide whether to take the trip.

Your rating is tied to your account, not to individual payment methods or phone numbers. If you create a new Uber account, you start with no rating and build a new one from your first trip onward.

Why drivers rate you and what they are rating

After each trip, drivers see a screen asking them to rate you as a passenger. They are rating their experience with you during that specific ride. Drivers consider factors like whether you were ready when they arrived, how you treated the vehicle, whether you were polite and respectful, and whether you followed their instructions about where to sit or how to enter the car.

Drivers also rate based on whether you had the correct destination entered before they picked you up, whether you changed the destination mid-trip without warning, and whether you left trash or damage in the vehicle. A driver may give a lower rating if you were difficult to locate, if you made them wait longer than expected, or if you were rude or disruptive.

Most drivers rate honestly based on their actual experience. Some give 5 stars as a default for uneventful trips, while others reserve 5 stars for passengers who were especially courteous or tipped well. A single low rating from one driver will not dramatically change your overall average if you have many trips, but a pattern of low ratings will pull your average down over time.

How to improve a low rating

If your rating has dropped below 4.6 stars, the most direct way to improve it is to focus on the things drivers care about most. Be ready and waiting outside before your driver arrives — drivers dislike waiting in traffic or circling a block. Have your destination entered correctly in the app before the driver picks you up, and do not change it without warning.

Treat the vehicle respectfully: do not eat messy food, do not spill drinks, do not put your feet on the seats, and do not leave trash behind. Be polite and quiet during the ride. If you need to make a stop or change your route, communicate clearly with the driver before they have already driven past the location.

Tipping is not required, but drivers often remember passengers who tip, and a tip can soften the impact of a slightly awkward trip. If you have a genuinely bad experience with a driver, you can rate them low and add comments, but rating drivers low does not affect your own rating — only drivers rate passengers.

What happens if your rating gets too low

Uber does not publish exact thresholds, but riders with ratings below 4.2 stars have reported account deactivation. Before deactivation, you may notice that fewer drivers are accepting your ride requests, which means your wait times get longer and you may have more cancellations.

If your account is deactivated due to low rating, you can contact Uber support through the app to ask for a review. Uber may reinstate your account if you explain the circumstances or if you have taken additional trips that have raised your rating. There is no formal appeal process, but support can review your account history.

The best approach is to monitor your rating regularly and make adjustments to your behavior as a passenger before it drops to a critical level. Most riders maintain ratings between 4.7 and 4.9 stars by being punctual, respectful, and keeping the vehicle clean.

Checking your rating on different devices

Your Uber rating is the same across all devices — phone, tablet, or web browser. If you check your rating on your iPhone and then check it again on your Android phone, you will see the same number because the rating is stored in your Uber account, not on the device itself.

If you have multiple Uber accounts (one personal and one business, for example), each account has its own separate rating. Switching between accounts in the app will show you the rating for whichever account is currently active.

Your rating updates after each trip is complete and the driver has submitted their rating. This usually happens within a few minutes of the trip ending, but it can take up to an hour in some cases. You do not need to do anything to refresh or update your rating — it happens automatically.

Frequently Asked Questions

Can I see which driver gave me a low rating?

No. Uber does not tell you which specific driver rated you or what rating they gave. You only see your overall average rating. If you want to know why a driver rated you low, you would have to contact Uber support and describe the trip, but they may not share that information with you.

Does tipping affect my rating?

Tipping does not directly affect your rating, but drivers may remember you more favorably if you tip, which could influence how they rate you on future trips. Tipping is separate from the star rating system and does not show up in your rating calculation.

What if I disagree with a low rating I received?

You cannot dispute or remove individual ratings from your account. If you believe a rating was unfair, you can contact Uber support through the app and explain the situation. Support may review your account, but they cannot change a driver's rating of you. Your best option is to focus on improving your behavior on future trips.

Does my rating affect which Uber service I can use?

Your rating primarily affects whether drivers accept your ride requests. A very low rating may prevent you from requesting certain premium services like Uber Black, but standard Uber X requests are usually available even with lower ratings — you may just wait longer for a driver to accept.

Can I see my rating history over time?

Uber does not show you a graph or chart of how your rating has changed over weeks or months. You only see your current overall rating. If you want to track changes, you would need to take a screenshot of your rating periodically and compare them yourself.