Opening the Uber app and entering your destination
To call an Uber, open the Uber app on your phone and tap the "Where to?" field at the top of the screen. Type in your destination address or the name of a place — a restaurant, airport, or street corner all work. The app will show you suggestions as you type; tap the one that matches where you want to go.
If you're not sure of the exact address, you can also tap the map icon next to the search field and drag the map to pinpoint your location. A pin will drop where you want to be picked up. Once your destination is set, the app displays the pickup location (usually your current location) and the dropoff location on a map.
Key Takeaways
- You need the Uber app installed on your phone, a valid payment method on file, and a destination address to request a ride.
- The app shows you the estimated fare, the type of vehicle available, and how many minutes until a driver arrives before you confirm the request.
- Once you request a ride, you can see your driver's location on the map in real time and track their progress toward you.
- Drivers can see your pickup location and your name; you can see their name, photo, vehicle type, and license plate before they arrive.
- Payment happens automatically through the payment method you added to your account — you do not hand cash or a card to the driver unless you choose to tip.
Choosing your ride type and confirming the fare
After you enter your destination, the app shows you available ride types. The options vary by city, but typically include UberX (standard sedan), UberXL (larger vehicle for more passengers), and sometimes Uber Comfort or Uber Black. Each option displays the estimated fare, the number of seats, and how many minutes until a driver can pick you up.
Tap the ride type you want. The app then shows you a confirmation screen with the pickup address, dropoff address, estimated fare, and estimated time of arrival. Review these details to make sure everything is correct. If the fare or wait time is not what you expected, you can go back and change your destination or ride type. Once you're ready, tap the button to request the ride — the exact wording varies (sometimes "Request UberX" or "Confirm"), but it's always the largest button on the screen.
Tracking your driver and preparing for pickup
After you request a ride, the app when ready shows a map with your pickup location and your driver's current location. You'll see your driver's name, photo, vehicle type, and license plate number. The app updates in real time, so you can watch the driver move toward you and see the estimated time until they arrive.
While you wait, make sure you're standing in a safe, visible location near your pickup address. Drivers cannot always enter buildings or gated areas, so if you're inside, step outside a few minutes before they arrive. If you need to cancel the ride, tap "Cancel Trip" at the bottom of the screen — you may be charged a cancellation fee if the driver has already started moving toward you.
Meeting your driver and starting the ride
When your driver arrives, confirm their name and vehicle details match what's on your screen before you get in. Once you're in the vehicle, the ride has started and the meter is running. The app continues to show your route on the map and updates your estimated arrival time at your destination.
During the ride, you can contact your driver by tapping the phone or message icon in the app if you need to give directions or let them know you're running late. Most drivers follow the route the app suggests, but you can speak up if you prefer a different way.
Paying and rating your ride
When you reach your destination, the ride ends automatically and the app shows your final fare. Payment is processed through the payment method you added to your account when you set up Uber — usually a debit card, credit card, or linked bank account. You do not need to pay the driver directly unless you choose to add a tip.
After the ride ends, the app prompts you to rate your driver on a scale of one to five stars and to leave a comment if you want. You can also report a problem — lost item, safety concern, or route issue — by tapping "Report Issue." Your rating and feedback help Uber and other riders understand the quality of service.
What to do if your driver is late or doesn't show up
If your driver is taking longer than expected, check the map to see where they are. Sometimes traffic or a wrong turn delays them. If you see the driver is moving away from you or the wait time keeps increasing, tap "Contact Driver" and send a message asking for an update.
If your driver cancels the ride or doesn't arrive within a reasonable time, the app will notify you. You can request a new ride when ready. If you were charged a cancellation fee and believe it was unfair, you can contact Uber support through the app by going to the trip details and tapping "Help."
Common issues and how to fix them
If the app shows "No Drivers Available," it means no drivers are currently accepting rides in your area. Wait a few minutes and try again, or try requesting a different ride type if available. During very busy times or in less populated areas, wait times can be longer than usual.
If your payment method is declined, the app will ask you to update it before you can request a ride. Add a new card or payment method through the account settings. If you're having trouble with the app itself — it's crashing, freezing, or not loading — try closing it completely and reopening it, or restart your phone.
If you left something in the car, go to your trip history, find the ride, and tap "I Lost an Item." Describe what you left behind and Uber will contact the driver on your behalf. Many drivers return lost items, though there's no may provide.
Frequently Asked Questions
Do I need a credit card to use Uber?
You need a valid payment method on file, which is usually a debit or credit card, but some cities also accept digital wallets like Apple Pay or Google Pay, or linked bank accounts. Check your account settings to see what payment options are available in your area.
Can I request a ride for someone else?
Yes. In the app, tap your profile icon and look for "Request for Someone Else" or a similar option. Enter the other person's phone number and destination, and they'll receive a notification that a ride has been requested for them. They can track the driver and communicate with them through the app.
What if I need to change my destination during the ride?
Tap the destination field in the app while the ride is active and enter a new address. The app will recalculate your fare based on the new route. Let your driver know verbally as well so they're not surprised by the change.
How much should I tip my driver?
Tipping is optional. After your ride ends, the app shows a tipping screen where you can add 15%, 20%, 25%, or a custom amount. You can also tip in cash if you prefer, though most tips are added through the app.
What happens if I get in the wrong car?
Always confirm the driver's name and vehicle details before getting in. If you realize you're in the wrong car, get out when ready and contact Uber support. Request a new ride and let the driver know there was a mix-up so they're not charged for a ride they didn't complete.