Request a ride through the Uber app in four steps

Open the Uber app on your phone and tap the box at the top that says "Where to?" Enter your destination address or the name of a place — a restaurant, airport, or street corner. The app will show you available ride types and prices. Tap the one you want, then tap "Request" at the bottom of the screen. Your driver will be assigned within seconds, and you'll see their name, photo, car type, and license plate number.

Once your driver accepts, a map shows their location and how many minutes until they arrive. You can message your driver through the app if you need to give them directions — for example, if you're at a side entrance rather than the main door. When they arrive, look for the car's license plate to confirm it matches what the app shows, then get in.

During the ride, the app displays your route on a map. When you reach your destination, the app automatically ends the trip and shows your fare. You can tip your driver through the app right away, or skip tipping if you prefer — tipping is optional. Your receipt appears in the app under "Your Trips."

Key Takeaways

  • You need the Uber app installed on a smartphone, a valid payment method on file, and a destination address to request a ride.
  • The app shows your driver's name, photo, and car details before they arrive, so you can confirm you're getting into the right vehicle.
  • You can message your driver through the app if you need to clarify your pickup location or give them special instructions.
  • Your fare is calculated based on distance and time, and you can tip after the ride ends through the app or in cash.

Request a ride by phone if you don't have the app

Call Uber's phone line at 1-833-USE-UBER (1-833-873-8237). A representative will ask for your pickup location and destination. They'll confirm your name and phone number, then dispatch a driver to you. You'll receive text messages with your driver's name, car details, and arrival time.

Phone requests work the same way as app requests — a driver will arrive within minutes, and you'll pay the same fare. However, you won't see a map of your driver's location or your route during the ride. After the trip, you'll receive a text with your receipt and a link to tip your driver online if you want to.

Phone requests take longer to process than app requests because a representative has to manually enter your information. If you're in a hurry, the app is faster. Phone requests are most useful if your phone doesn't have the app installed or if you're uncomfortable using smartphones.

What payment methods Uber accepts

Uber accepts credit cards, debit cards, and PayPal. You add your payment method to your account before you request a ride — the app won't let you request without one on file. When you complete a trip, Uber charges your payment method automatically. You don't handle cash or a card reader with your driver.

Some cities allow you to pay cash to your driver instead of using a card, but this varies by location. If cash payment is an option in your area, you'll see it listed as a payment method in the app. Check your app's payment settings to see what's available where you are.

Choosing between Uber ride types

When you enter your destination, the app shows you several ride options. Uber X is the standard option — a regular sedan that fits up to four passengers. Uber XL is a larger vehicle, usually an SUV or minivan, that fits up to six passengers and costs more. Uber Comfort is a newer sedan with extra legroom and a higher price than Uber X.

Some cities also offer Uber Black, a premium service with luxury vehicles and professional drivers, which costs significantly more. Uber Pool (where available) pairs you with other passengers heading in the same direction to split the fare, though it takes longer because the driver makes multiple stops.

The app shows the estimated fare for each type before you request. Pick the one that fits your budget and needs. If you're traveling with luggage or a group, XL gives you more space. If you want the cheapest option and don't mind sharing a ride, Pool is the lowest price.

What to do if your driver is late or doesn't show

If your driver hasn't arrived within the estimated time, open the app and tap the driver's name at the top. You can message them directly to ask where they are. Sometimes drivers get stuck in traffic or take a wrong turn — a quick message often solves the problem.

If your driver cancels the ride, the app will notify you and you'll be charged a small cancellation fee (usually $3 to $5, though this varies by city). You can request a new ride when ready. If you cancel the ride yourself after a driver has been assigned, you'll also be charged a cancellation fee.

If you've waited more than five minutes past the estimated arrival time and your driver hasn't responded to messages, you can cancel the ride and request a new one. Contact Uber's support through the app if you were charged a cancellation fee you believe was unfair — they sometimes refund these charges.

Safety tips for Uber rides

Before you get in the car, confirm the license plate number matches what the app shows. Check the driver's photo against the person in the driver's seat. If something doesn't match, don't get in — request a new ride instead.

Share your trip details with a friend or family member by tapping the share icon in the app. They'll see your location and your driver's information in real time. Let them know when you've arrived safely.

Sit in the back seat rather than the front. Keep your phone with you and stay aware of your surroundings. If you feel unsafe at any point, ask the driver to pull over and let you out, then contact Uber support when ready through the app.

Frequently Asked Questions

Do I have to tip my Uber driver?

Tipping is optional. The app prompts you to tip after your ride ends, but you can skip it. Some riders tip 15 to 20 percent of the fare, others tip a flat amount like $2 or $5, and some don't tip at all. It's entirely your choice.

Can I change my destination after the ride starts?

Yes. Tap the destination box at the top of the app during your ride and enter a new address. The fare will be recalculated based on the new route. Your driver will see the updated destination on their screen.

What if I leave something in the Uber?

Open the app, go to "Your Trips," find the ride where you lost the item, and tap "I lost an item." Describe what you left behind and select the category (phone, wallet, keys, etc.). Uber will contact your driver and ask them to check. If they find it, you can arrange a time to pick it up or have them return it to you.

How much does an Uber ride cost?

Fares vary by city, distance, time of day, and demand. The app shows your estimated fare before you request a ride. Prices are higher during busy times (rush hour, late night, bad weather). You can see the exact fare after your ride ends.

Can I request an Uber for someone else?

Yes, if you have the Uber app. Tap the profile icon, select "Add a Passenger," and enter their phone number. They'll receive a notification that you've requested a ride for them. You'll be charged for the ride on your payment method.