Where to find your rating in the Uber app

Your Uber rating appears in your account profile, which you can reach from the app's main menu. Open Uber, tap the account icon (usually in the top left or bottom right corner depending on your phone), then look for a section labeled "Rating" or your name at the top of the profile screen. Your rating will show as a number out of 5.0, often with a small star icon next to it.

The rating you see is your average across all trips you have taken as a passenger. It updates after each completed ride once the driver has rated you. If you have taken very few trips, your rating may not appear yet — most accounts need at least one or two completed rides before the system calculates a rating.

Key Takeaways

  • Your rating is found in your Uber account profile under your name or in a dedicated Rating section.
  • The rating is an average of all driver ratings you have received, shown as a number between 1.0 and 5.0.
  • Ratings update after each trip once the driver submits their feedback, which can take a few hours.
  • A rating below 4.6 may result in drivers declining your ride requests, and very low ratings can lead to account deactivation.

What your rating number actually means

Uber ratings work both ways: drivers rate passengers, and passengers rate drivers. Your passenger rating is what drivers see when you request a ride. A rating of 4.8 or higher is generally considered good and means most drivers will accept your requests. A rating between 4.6 and 4.8 is acceptable but may result in some drivers declining your rides. A rating below 4.6 can make it harder to find available drivers, as many will skip your requests.

The rating reflects driver feedback about your behavior during rides — whether you were respectful, followed the driver's rules, kept the car clean, and were ready when they arrived. A single bad rating does not tank your overall score if you have many trips, but patterns of low ratings will pull your average down over time.

How ratings are calculated and when they update

After you complete a trip, the driver can rate you on a scale of 1 to 5 stars. Not every driver rates every passenger — some skip the rating step entirely. Your overall rating is the average of all the ratings you have received. If you have 20 completed trips and drivers rated you on 15 of them, your rating is the average of those 15 ratings.

Ratings typically update within a few hours of a completed trip, though sometimes it takes longer. You may not see an when ready change after a single trip, especially if you have many previous ratings. The system weights recent trips slightly more heavily than very old ones, so a recent bad rating will affect your score more than one from months ago, but Uber does not disclose the exact formula.

Why your rating might be lower than expected

Common reasons drivers give low ratings include arriving late to the pickup location, being rude or dismissive, eating or drinking in the car without permission, slamming doors, or leaving trash behind. Drivers also rate based on whether you followed their stated rules — some drivers have signs asking passengers not to eat, not to play music, or to sit in the back seat. Ignoring these requests often results in a lower rating.

If your rating has dropped recently, think back to your last few trips. Did you keep the driver waiting? Were you on your phone the entire ride without acknowledging them? Did you have passengers in the car who were loud or disruptive? Even one trip with a difficult situation can lower your average if you do not have many other ratings to balance it out.

What happens if your rating gets too low

Uber does not publish a specific threshold, but accounts with ratings consistently below 4.6 may experience reduced access to drivers. Drivers can see your rating before accepting your request and often decline low-rated passengers to protect their own ratings and experience. This means you may wait longer for a ride or find that no drivers are accepting your requests at all.

If your rating falls very low — typically below 4.0 — Uber may deactivate your account. The company does not always notify you before doing this, and the decision is usually final. If this happens, you can contact Uber support to ask for a review, but reinstatement is not may provide. The best approach is to maintain good behavior on every ride to keep your rating above 4.6.

How to improve your rating going forward

The most direct way to raise your rating is to be a considerate passenger on every trip. Be ready at the pickup location when the driver arrives — do not make them wait. Greet the driver politely and follow any rules they have posted in the car. Keep the car clean: do not eat messy food, do not spill drinks, and do not leave trash. Sit in the back seat unless the driver invites you to sit up front.

During the ride, be quiet and respectful. Avoid loud phone calls or music. If you have multiple passengers, make sure they follow the same rules. When you arrive at your destination, thank the driver and exit promptly. After the trip, rate the driver fairly — if they provided good service, give them 5 stars. Drivers notice when passengers rate them well and are more likely to rate passengers well in return, though this is not may provide.

Checking your rating on different devices

Your Uber rating is the same whether you check it on an iPhone, Android phone, or the web version of Uber. The location of the rating in the app is usually consistent across devices — in your account profile — but the exact menu layout may vary slightly depending on your phone type or app version. If you cannot find your rating, make sure your Uber app is updated to the latest version.

If you use Uber on a web browser instead of the app, you can also check your rating by logging into your account and navigating to your profile. The process is the same: look for your name or a Rating section. Your rating will be identical across all devices because it is tied to your account, not to any specific phone or browser.

Frequently Asked Questions

Can I see what drivers said about me when they rated me?

No. Uber does not show you the written comments or specific feedback drivers left. You only see your overall rating number. This is by design — it prevents disputes and keeps both drivers and passengers from feeling personally attacked. You can infer reasons for low ratings based on your own behavior during rides, but you will not see the exact words a driver used.

Does my rating affect how much I pay for rides?

Your rating does not change the price you are charged for a ride. However, a low rating can make it harder to find a driver willing to accept your request, which may mean longer wait times. In some cases, if no drivers accept your request, you may not be able to complete the ride at all, regardless of price.

How long does it take for a new rating to show up?

Ratings usually appear within a few hours of a completed trip, but sometimes it takes up to 24 hours. Not every driver rates every passenger, so you may complete a trip and see no change to your rating if the driver chose not to rate you. Your overall rating is only the average of trips where drivers actually submitted a rating.

Can I dispute a low rating I received?

Uber does not remove individual ratings based on disputes. However, if you believe a rating was given unfairly or in response to a safety issue, you can contact Uber support and describe what happened. Support may investigate, but they typically do not reverse ratings. Your best option is to focus on maintaining good behavior on future trips to raise your average over time.

What is considered a good Uber rating?

A rating of 4.8 or higher is considered very good and means most drivers will accept your requests without hesitation. A rating between 4.6 and 4.8 is acceptable but may result in some driver declines. Below 4.6, you may experience noticeably longer wait times and fewer drivers accepting your rides. Most regular passengers maintain ratings between 4.7 and 5.0.