Where to find Uber support depends on what you need help with
Uber offers different support channels depending on whether you are a driver, a rider, or an Uber Eats user. The fastest route is usually the in-app support option, which connects you to a response within minutes for many issues. If you cannot use the app, you can reach support through the website, phone, or email — though response times vary by issue type and your location.
The support team handles account problems, payment disputes, lost items, safety concerns, and trip issues. They also manage driver deactivations and account access problems. Knowing which channel works fastest for your specific problem saves time.
Key Takeaways
- The Uber app has a built-in support section under "Account" that lets you describe your issue and receive responses without leaving the app.
- Phone support is available 24/7 in most countries, though wait times depend on call volume and your location.
- Lost items reported within 24 hours have a higher chance of being found, so contact support when ready if you left something in a vehicle.
- Safety concerns and account access problems are prioritized and typically receive faster responses than general inquiries.
- Email support exists but usually takes longer than in-app or phone contact for non-urgent matters.
Using the Uber app to contact support
Open the Uber app and tap your profile icon in the bottom right corner. Select "Help" from the menu. You will see a list of common issues like "Lost an item," "Trip issues," "Account and payment," and "Safety." Tap the category that matches your problem.
The app will show you suggested solutions first. If those do not solve your problem, scroll down and tap "Still need help?" or "Contact support." Describe what happened in as much detail as you can — include trip details, driver or rider names if relevant, and what you have already tried. Uber support will respond through the app, usually within a few hours for urgent issues and within 24 hours for routine ones.
This method works best because support can see your trip history and account details without you having to explain them. Keep the conversation in the app so there is a record of your issue and the resolution.
Calling Uber support by phone
Phone numbers vary by country and city. To find the correct number, open the Uber app, go to "Help," and scroll to the bottom of the page. You will see a phone number specific to your location. In the United States, the general support line is available 24/7, though wait times are longest during peak hours (typically 5 p.m. to 10 p.m. in your time zone).
Have your trip details ready before you call: the date and time of the trip, the driver or rider name, and your account email. If you are calling about a lost item, describe it clearly and tell the agent when and where you left it. The agent can contact the driver on your behalf and arrange return of the item if it is found.
Phone support is fastest for urgent safety issues or account access problems. If your account has been locked or you cannot log in, calling is usually quicker than waiting for an in-app response.
Contacting Uber through email and the website
You can submit a support request through the Uber website at help.uber.com. Select your issue type from the menu, describe the problem, and provide your contact information. Uber will send a response to your email address, usually within 24 to 48 hours for non-urgent issues.
Email is useful when you need to attach documents — for example, a screenshot of a charge you dispute or a photo of damage to your vehicle. However, email is the slowest contact method. Use it only when the issue is not time-sensitive or when you need a written record of the conversation.
If you are a driver with a deactivation issue, the website support form often leads to a faster resolution than email alone, because the system flags driver account issues as higher priority.
What to do if you lost an item in an Uber vehicle
Report a lost item within 24 hours of your trip. Open the Uber app, go to "Help," and select "Lost an item." The app will show you the trip details and the driver's name. Describe the item — color, size, brand, and any identifying marks — and where in the vehicle you left it (seat, floor, trunk).
Uber will contact the driver and ask them to check the vehicle. If the item is found, the driver can arrange to return it to you, often through a local courier or by meeting you in person. You may be asked to pay a return shipping fee depending on the item's value and your location.
If the driver does not respond or the item is not found within a few days, contact support again through the app. Provide the same details and mention that you have already reported it once. Support can escalate the case or offer other options.
Handling account access and security issues
If you cannot log into your account, have been locked out, or suspect unauthorized activity, call support when ready rather than using the app (since you cannot access it). Have your phone number and email address ready. Support can verify your identity and unlock your account or reset your password.
If your account has been deactivated, you will see a message in the app explaining the reason. Common reasons include safety violations, payment issues, or policy violations. Tap "Learn more" or "Appeal" to see your options. You can submit an appeal through the app, which goes to a review team. Response times for appeals vary from a few days to two weeks depending on the reason for deactivation.
For security concerns like a hacked account or fraudulent charges, call support and ask to speak with the fraud or security team. They can review your account activity and reverse unauthorized charges.
Support for Uber Eats and Uber Driver issues
Uber Eats support is accessed the same way as rider support: through the app under "Help" or by calling the phone number listed in your account. Common Eats issues include missing items from orders, refunds, and restaurant problems. Report missing items within 24 hours for the best chance of resolution.
Driver support has additional options. Drivers can contact support through the Driver app, which has a dedicated "Help" section. Drivers also have access to a driver support line with longer hours in many cities. If you are a driver, check your app for the driver-specific phone number and support resources.
Frequently Asked Questions
How long does it take to get a response from Uber support?
In-app support usually responds within a few hours for urgent issues and 24 hours for routine ones. Phone support is when ready if you reach an agent, though wait times vary. Email responses typically take 24 to 48 hours. Safety issues and account access problems are prioritized and may receive faster responses.
Can I get a refund through support if I was overcharged?
Yes. Report the charge through the app under "Account and payment" or call support. Describe why you believe you were overcharged — for example, the trip was shorter than the fare suggests, or you were charged twice. Support can review the trip details and issue a refund if they find an error. Keep screenshots of the charge and your trip details.
What happens if the driver does not return my lost item?
If the driver does not respond or cannot find your item within a few days, contact support again and mention the previous report. Support may offer a refund for the item's value up to a certain limit, depending on your location and account history. The refund amount varies by region.
Can I contact support if I was in an accident during a trip?
Yes, and you should report it when ready. Call support and describe what happened. For safety concerns, you can also report the incident through the app under "Safety." Support can connect you with Uber's insurance information and help document the incident. If you were injured, seek medical attention first and then contact support.
Is there a way to contact support without using the app?
Yes. You can call the phone number listed on the Uber website or in your email receipts, or visit help.uber.com to submit a support request. Phone is the fastest non-app option. Email is available but slower. If you have lost access to your account entirely, calling is your best option.