How to reach Uber support
You can contact Uber through the app, by phone, or through email, depending on what you need help with. The fastest way is usually the in-app support option, which connects you to a response within minutes for account and ride issues. If you need to speak to someone by phone, Uber offers a callback feature so you don't have to wait on hold.
The method you use depends on your situation. Account problems, payment issues, and ride disputes are handled through the app. Lost items go through a dedicated form. Safety concerns get routed to a specialized team. Knowing which channel to use means your issue gets to the right person faster.
Key Takeaways
- The Uber app's Help section is the primary way to contact support and works for most account, ride, and payment questions.
- You can request a callback from Uber support instead of waiting on hold, and they will call you within a set timeframe.
- Lost items have their own form in the app, separate from general support, and you have a limited window to report them.
- Safety concerns and driver disputes are handled by specialized teams and should be reported through the in-app safety or report feature.
Using the Uber app to contact support
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" from the menu. You will see a list of common issues organized by category: Account, Rides, Payments, Lost Items, and Safety. Tap the category that matches your problem.
After you select a category, the app shows articles about that topic. If none of them solve your problem, scroll to the bottom and tap "Contact Us" or "Still need help?" This opens a form where you describe your issue. You can also attach screenshots or photos if relevant. Submit the form and Uber will send you a response, usually within a few hours for urgent matters.
For ride-specific issues — like a driver going the wrong way, a charge you don't recognize, or a missing item from the car — you can also tap on the specific ride in your trip history, scroll down, and select "Report an Issue." This routes your complaint directly to the driver's account and to Uber's support team.
Requesting a callback instead of waiting on hold
If you prefer to speak to someone by phone, you don't have to sit on hold. In the Help section of the app, after you describe your issue, look for a "Call Me" or "Get a Call" button. Tap it and enter your phone number. Uber will call you back within the timeframe shown on screen — usually 5 to 30 minutes depending on how busy support is.
When Uber calls, have your trip details or account information ready. If you miss the call, you can request another callback. The callback feature is available for most account and ride issues, though some specialized problems (like safety reports) may require you to stay in the app.
Reporting a lost item
If you left something in an Uber vehicle, report it as soon as possible. Open the Uber app, go to Help, and select "Lost Items." You will see a list of your recent rides. Tap the ride where you lost the item and describe what it is, where in the car you left it, and any identifying details.
Uber will contact the driver on your behalf and ask them to check the vehicle. If the driver finds it, Uber will tell you how to arrange a pickup or delivery. You have a limited window to report a lost item — usually a few days — so don't wait. If the driver doesn't find it or doesn't respond, Uber's support team can investigate further, but the sooner you report it, the better your chances of recovery.
Contacting Uber for safety concerns
If you have a safety issue during or after a ride — aggressive behavior, unsafe driving, harassment, or anything that made you uncomfortable — report it through the app when ready. After your ride ends, open the trip details and tap "Report Safety Incident" or "Report Driver." Describe what happened and select the type of incident from the menu provided.
Safety reports go to a specialized team separate from general support. Uber takes these reports seriously and may deactivate a driver's account if the behavior violates their community guidelines. You can also request that Uber not match you with that driver again. If you feel unsafe during a ride, you can also contact local police and report the incident to Uber afterward.
Contacting Uber by email or social media
Email is slower than the in-app method but works if you have a complex issue or need a written record. Look for a contact email address in the Help section of the app — it varies by country and issue type. Send a detailed message with your account email, the date of the ride or transaction in question, and a clear description of the problem.
Uber also monitors complaints on Twitter and Facebook, though this is not an official support channel. If you post publicly about an issue, Uber's social media team may reach out and direct you to the proper support channel. For urgent matters, the in-app method is always faster than email or social media.
What information to have ready
Before you contact Uber, gather the details that will help them solve your problem faster. For ride issues, have the date and time of the ride, the driver's name, the pickup and dropoff locations, and the amount charged. For account problems, have your account email address and phone number. For lost items, have the ride date and a description of the item.
If you have screenshots of an error message, a charge you don't recognize, or a conversation with a driver, attach them to your support request. The more specific you are, the faster Uber can investigate and resolve the issue.
Frequently Asked Questions
How long does it take to get a response from Uber support?
In-app support usually responds within a few hours for most issues. If you request a callback, Uber calls within the timeframe shown on screen, typically 5 to 30 minutes. Email responses take longer, sometimes 24 to 48 hours. Urgent safety issues are prioritized and may get a faster response.
Can I contact Uber by phone without using the app?
Uber does not publish a general customer service phone number. The primary way to reach them by phone is through the callback feature in the app. If you don't have the app, you can create an account on the Uber website and use the Help section there, which also has a contact option.
What if I disagree with a charge on my account?
Go to the Help section in the app, select Payments, and choose "Report a Problem With a Charge." Describe why you think the charge is wrong and include the ride date. Uber will review the trip details and may issue a refund if they find an error. This process usually takes a few days.
How do I report a driver for bad behavior?
After the ride, open your trip history, tap the ride, and select "Report Driver" or "Report Safety Incident." Choose the type of behavior from the menu and describe what happened. Uber's safety team reviews the report and may take action against the driver if it violates their policies.
Can I get a refund if the driver canceled my ride?
If a driver canceled after you requested the ride, you should not be charged. If you were charged a cancellation fee, contact Uber support through the Help section and report the issue. Explain that the driver canceled, not you, and Uber will review the trip and refund the fee if appropriate.