The fastest way to contact Uber is through the app itself, using the Help section in your account menu
Uber's customer service operates primarily through its mobile app and website, not through a phone number you can call directly. When you open the Uber app, tap your profile icon in the bottom right corner, then select Help. From there, you can describe your issue and Uber will suggest solutions or connect you to a support agent. This in-app channel is the official route for account problems, lost items, ride disputes, and payment issues.
If you do not have the app or prefer to use a web browser, you can reach the same Help system at help.uber.com. Log into your account, select the trip or issue you need help with, and follow the same process. Response times vary depending on your issue type and current support volume, but Uber typically responds within a few hours to a day for most problems.
Key Takeaways
- The Help section in the Uber app (profile icon, then Help) is the official channel for all customer service requests and connects you to a support agent.
- You can also reach support through help.uber.com if you prefer not to use the app or need to contact Uber from a computer.
- Uber does not publish a general customer service phone number, but some issues like account security may route you to a phone call after you submit your request through the app.
- For lost items, report the issue within 24 hours of your ride through the Help section, and Uber will contact your driver on your behalf.
- If you are disputing a charge, describe the issue in detail when you contact support, and include the trip number if you have it.
What to include when you contact support
When you open a support request, Uber will ask you to select the category of your issue — for example, "Trip issues," "Account and profile," "Payments and refunds," or "Lost items." Choosing the correct category helps route your request to the right team and speeds up the response.
After you select a category, describe what happened in as much detail as you can. If your issue involves a specific trip, have the trip number ready. You can find this in your ride history: open the app, tap your profile icon, select Your trips, and tap the trip in question. The trip number appears at the top of the trip details screen. Including this number saves support time because they can pull up the exact ride, driver, and payment record without asking you to repeat yourself.
For payment disputes, explain what you were charged for and why you believe the charge is incorrect. For driver or safety concerns, describe what happened and when. The more specific you are, the faster support can investigate and resolve your issue.
Common issues and how support handles them
Lost items: If you left something in an Uber vehicle, report it through Help within 24 hours. Uber will contact the driver and ask them to check the car. If the driver finds your item, Uber will coordinate the return. Some drivers will return items directly; others may ask you to arrange pickup. Uber does not charge a fee for this service, but you may need to pay the driver if they return the item to you in person.
Ride charges and refunds: If you were charged incorrectly or believe a fare is wrong, describe the issue and include the trip number. Uber will review the trip details, including the route, surge pricing at the time, and any tolls or fees. If they find an error, they will issue a refund to your original payment method within a few business days.
Driver or safety concerns: If you had a problem with a driver or felt unsafe during a ride, report it when ready through Help. Uber takes these reports seriously and will investigate. Do not rate the driver until after you have contacted support, because your rating and report are separate.
Account access or security: If you cannot log into your account, believe your account has been compromised, or need to change your password, go to help.uber.com and select "Account and profile." Uber may ask you to verify your identity by email or phone before they can help you regain access.
When Uber may contact you by phone
Uber does not call riders out of the blue, but after you submit a support request through the app, an agent may call you if your issue requires a conversation. This is especially common for account security issues or complex disputes. The call will come from a number associated with Uber or a support contractor, though the exact number varies by region.
If you receive a call claiming to be from Uber but you did not submit a support request, do not provide personal information. Scammers sometimes impersonate Uber support. Legitimate Uber support will never ask for your password, PIN, or full payment card number over the phone. If you are unsure whether a call is real, hang up and contact Uber through the app instead.
What to do if you do not receive a response
If you submitted a support request and have not heard back within 24 to 48 hours, you can submit a follow-up request through the Help section. Explain that you already contacted support about this issue and include your original request details if you have them. You can also try reaching out through Uber's social media accounts — Uber monitors its Twitter and Facebook pages and sometimes routes urgent issues to the support team faster.
Keep in mind that response times are longer during peak hours (typically evenings and weekends) and during major events or weather emergencies when support volume is high. If your issue is not urgent, waiting 24 to 48 hours is normal.
Contacting Uber for business accounts and Uber Eats
If you use Uber for business (Uber for Business), you have a separate support channel. Log into your business account at uberforbusiness.com and select Help from the menu. Business account support may have different response times and routing than personal account support.
For Uber Eats issues — including food orders, delivery problems, or restaurant account questions — use the Uber Eats app instead of the Uber app. Tap your profile icon, select Help, and describe your issue. Uber Eats support is separate from Uber Rides support, so you must contact them through the correct app.
Frequently Asked Questions
Does Uber have a phone number I can call?
Uber does not publish a general customer service phone number. You must contact them through the Help section in the app or at help.uber.com. After you submit a request, an agent may call you if needed, but you cannot initiate a call directly to Uber support.
How long does it take to hear back from Uber support?
Most responses come within a few hours to one business day. Complex issues like account security or fraud investigations may take longer. During peak times or emergencies, wait times can extend to 48 hours or more.
What if I need to dispute a charge on my credit card instead of contacting Uber?
You can file a dispute with your credit card company, but Uber recommends contacting them first through the app. If Uber investigates and finds an error, they will refund you directly, which is faster than a credit card dispute. A dispute with your card company may take weeks to resolve.
Can I get a refund if my driver canceled my ride?
If your driver canceled after you were matched, you should not be charged. If you were charged a cancellation fee, contact support through the Help section and explain what happened. Uber will review the cancellation and refund the fee if the driver was at fault.
What should I do if I think my account was hacked?
Change your password when ready if you can still log in. Then go to help.uber.com, select "Account and profile," and report the suspected unauthorized access. Uber will help you find your account and review any unauthorized rides or charges. Do this as soon as you notice the problem.