Where to find Uber Eats help

Uber Eats customer support is built into the app and website, not a phone number you call. The fastest way to reach them is through the app itself — open it, tap your account icon, select "Help", and choose your issue from the menu. Uber Eats will then show you solutions or let you message support directly. If you do not have the app, you can also go to help.uber.com and select Uber Eats from the dropdown.

Response time depends on your issue type. straightforward problems like a missing item or driver delay often get a response within hours. More complex issues — like a payment dispute or account access problem — can take one to three business days. Uber Eats does not offer phone support for most issues, though some account problems may trigger an automated callback option.

You can also contact support through the web version at ubereats.com by clicking "Help" in the menu, which routes you to the same support system as the app.

Key Takeaways

  • Open the Uber Eats app, tap your account icon, select "Help", and describe your issue to reach support directly.
  • The help.uber.com website offers the same support options if you prefer not to use the app.
  • straightforward issues like missing items or late deliveries usually get responses within hours; account problems may take one to three business days.
  • Uber Eats does not offer phone support for most issues, though some account problems may offer a callback option.
  • Keep your order number and delivery details ready when you contact support, as they will ask for these to look up your account.

What information to have ready

Before you contact support, gather your order number, the restaurant name, and the delivery date and time. You can find all of this in your order history within the app — tap "Account", then "Your Orders", and select the order you need help with. If your issue involves a payment problem, also have your payment method details available (the last four digits of your card or the email linked to your account).

If a driver or restaurant caused the problem, note what happened and when. For example, if food arrived cold, note the time it was delivered and what items were affected. If a driver did not show up, note how long you waited. Support uses these details to investigate and decide whether to issue a refund or credit.

Common issues and how to report them

Missing or incorrect items are the most common reason people contact Uber Eats. When you report this through the app, go to "Help", select "Orders", then "Item missing or incorrect". Uber Eats will usually refund you or credit your account within 24 hours. Keep the food or take a photo if you can, as support may ask for proof.

Late deliveries are handled the same way — go to "Help", select "Orders", then "Delivery took too long". Uber Eats does not automatically refund for delays, but support can issue a credit if the delay was significant or the driver was unreachable.

Payment issues — like being charged twice or a card decline — go through "Account" instead of "Orders". Tap "Help", then "Account and payment", then describe the problem. These issues often require more investigation, so response times are longer.

If you cannot log into your account, select "Help" from the login screen itself. Uber Eats will ask you to verify your identity using your email or phone number, then send you a password reset link or temporary access code.

Using the in-app chat feature

Once you describe your issue in the Help section, Uber Eats shows you a list of solutions first. If none of them solve your problem, a "Contact Support" button appears at the bottom. Tap it to start a chat with a support agent. You can send text messages, and support can send you links or request photos if needed.

The chat stays open in your app, so you can close it and come back later. Support will continue the conversation where it left off. If you need to reference the chat later, take a screenshot of the final resolution, as the chat history may not be saved indefinitely.

What to do if you do not get a response

If support does not respond within the timeframe you expect, check your email for messages from Uber Eats — sometimes responses come as email notifications rather than in-app messages. Look for emails from noreply@uber.com or support@uber.com.

If you still have not heard back after three business days, open a new support chat and reference your previous case. Mention the date you first contacted support and what the issue was. This flags your case as unresolved and usually moves it up the queue.

For payment disputes that support cannot resolve, you can also contact your bank or credit card company directly. If Uber Eats charged you incorrectly, your bank can reverse the charge while Uber Eats investigates on their end.

Contacting Uber Eats about account or security issues

If your account has been hacked, your password is compromised, or you see charges you did not make, go to the login screen and tap "Help". Select "Account and payment", then "Account access" or "Unauthorized charges". Uber Eats will ask you to verify your identity and may temporarily lock your account while they investigate.

For security issues, response is usually faster than for other problems — often within a few hours. Do not delay reporting a compromised account, as fraudulent orders can be placed quickly.

If you want to delete your account entirely, this is also done through "Help" under "Account and payment". Uber Eats will ask you to confirm and may offer you a credit to stay, but you can proceed with deletion if you choose.

Frequently Asked Questions

Can I call Uber Eats instead of using the app?

Uber Eats does not have a general customer service phone line. The app and website are the only ways to reach support. Some account security issues may trigger an automated callback option, but this is not available for all problem types.

How long does it take to get a refund after I report a problem?

Refunds for missing or incorrect items usually appear within 24 hours as a credit to your Uber Eats account. If you want the money back to your original payment method instead, you can request that in the chat, though it may take longer — typically three to five business days depending on your bank.

What if the restaurant or driver caused the problem, not Uber Eats?

Uber Eats handles all refunds and complaints, even if the restaurant or driver was at fault. You report the issue to Uber Eats support, and they investigate and decide on a refund. You do not contact the restaurant or driver directly through the app.

Can I dispute a charge with my bank instead of contacting Uber Eats?

You can, but Uber Eats recommends contacting them first. If you file a dispute with your bank before giving Uber Eats a chance to resolve it, your account may be flagged or temporarily suspended. Contact support first; if they do not resolve it, then contact your bank.

What if I need to cancel an order that has already been placed?

Go to "Your Orders" in the app, select the order, and tap "Cancel Order" if the option is available. If the driver has already picked up the food, cancellation may not be possible, and you will need to contact support to discuss a refund.