The fastest way to reach Uber support is through the app itself
Open the Uber app, tap the menu icon (three horizontal lines) in the bottom right, then select Help. From there, you can browse common issues or tap Send us a message to describe your problem. Uber's in-app chat system connects you to a support agent, and you'll see your conversation history in one place. Response times vary — urgent issues like lost items or safety concerns usually get a reply within minutes, while account or payment questions may take a few hours.
If you don't have the app or can't log in, you can also reach support through the Uber website at uber.com/help. The web version has the same message feature and knowledge base, though the app is generally faster for urgent matters.
Key Takeaways
- The Uber app's Help menu is the primary way to contact support, and in-app messages usually get responses faster than email or phone.
- Uber does not have a general customer service phone number; support is handled through the app, website, or email depending on your issue type.
- Lost items, safety concerns, and ride disputes have separate support channels within the Help menu and are prioritized differently.
- You can also contact Uber through Twitter (@Uber_Support) or Facebook, though these channels are slower than in-app messaging.
- Keep your trip details, driver name, and the exact time of your ride handy when you contact support — this information speeds up resolution.
What to do if you lost something in an Uber
If you left an item in a car, open the Uber app and go to Help > Lost & found. You'll see a list of your recent trips. Select the trip where you lost the item and describe what it was, where you left it, and any other details. Uber will contact the driver on your behalf and ask them to check the vehicle.
The driver has up to 24 hours to report whether they found your item. If they did, Uber can arrange for you to pick it up from the driver or have it shipped to you (shipping costs vary). If the driver doesn't respond or says they didn't find it, Uber's support team may be able to help you contact the driver directly or explore other options depending on the situation.
Reporting a safety issue or problem with your ride
Safety concerns need when ready attention. If something unsafe happened during or after your ride, open the app and go to Help > Safety. Describe what happened and select the type of issue — this might be driver behavior, vehicle condition, or something else. These reports are flagged as high priority and reviewed quickly.
If you feel unsafe during a ride and need help right away, you can also call 911. After you've contacted emergency services, report the incident to Uber through the app so they have a record. Do not wait to report safety issues — Uber takes these seriously and uses them to decide whether a driver can continue using the platform.
Handling payment and billing disputes
If you were charged incorrectly, see a duplicate charge, or have questions about a fare, go to Help > Payments & refunds. Select the trip in question and explain the issue. You can request a refund directly from this menu, and Uber will review your claim.
Refund decisions usually take a few days. Uber will look at the trip details, the route taken, and any surge pricing that applied. If you used a promo code or had a discount, make sure to mention that in your message. Keep screenshots of your receipt if something looks wrong — this helps support agents process your case faster.
Contacting Uber by email or social media
Uber does not publish a general customer service email address. Instead, support agents will provide you with an email address when you message them through the app — use that address if you need to follow up on an existing case. This keeps your conversation linked to your account and trip history.
You can also try reaching Uber through their social media accounts. Twitter (@Uber_Support) and Facebook have support teams that monitor messages, but response times are slower than in-app chat. Use social media only if you've already tried the app and website without success, or if you need to escalate an unresolved issue.
What information to have ready before you contact support
Gather these details before you send a message: your trip date and time, the driver's name (shown on your receipt), the pickup and dropoff locations, and your account email address. If the issue involves a specific charge, screenshot the receipt. For lost items, describe what you lost as specifically as possible — color, brand, size, and any identifying marks help the driver locate it.
Having this information ready means support can look up your trip when ready and start working on your issue without asking follow-up questions. It also makes it easier to prove what happened if there's a dispute.
Frequently Asked Questions
Does Uber have a phone number I can call?
Uber does not have a general customer service phone line. Support is handled through the app, website, or email. Some countries or regions may have phone support for specific issues like account access, but in-app messaging is the standard method worldwide.
How long does it take to get a response from Uber support?
Response times depend on the issue type. Urgent matters like lost items or safety concerns usually get a reply within minutes to a few hours. Account, payment, or general questions may take several hours or up to a day. You'll see a notification when an agent responds to your message.
Can I contact Uber support if I don't have an account?
If you have an Uber account, use the app or website Help menu. If you don't have an account but need to report something — like a safety incident involving an Uber driver — you can contact Uber through their website contact form or social media. Provide as many details as you can about the incident.
What if I'm not satisfied with Uber's response?
You can ask to escalate your case within the app by replying to the support message and explaining why you disagree with the decision. Mention any new information or evidence you have. Escalated cases are reviewed by a different team member, though the outcome may be the same if the original decision was correct.
Can I get a refund if my driver cancelled?
If a driver cancelled after you requested a ride, you should not be charged. If you were charged a cancellation fee, go to Help > Payments & refunds and request a refund, explaining that the driver cancelled. Uber will review the trip record and reverse the charge if the driver was at fault.