Where to find your Uber driver rating

Your Uber driver rating appears in the Uber Driver app under your profile. Open the app, tap the account icon (usually in the top left or bottom right corner depending on your phone), and look for a number displayed prominently — that is your current rating. The rating is shown as a number out of 5.0, often with one decimal place (for example, 4.8 or 4.6).

The same profile section shows your total number of trips completed. Uber calculates your rating based on feedback from passengers across all your trips, not just recent ones, though the weight of recent ratings matters more as you accumulate more trips.

If you have never completed a trip yet, you will not see a rating. Your first rating appears after your first passenger rates you.

Key Takeaways

  • Your driver rating is visible in the Uber Driver app under your account profile and is based on passenger feedback after each trip.
  • Ratings range from 1 to 5 stars, and Uber shows your average as a decimal (for example, 4.7) rather than whole stars.
  • Your rating reflects all trips you have completed, but recent ratings carry more weight than older ones.
  • Passengers rate you after a trip ends, and you can see individual ratings and written feedback in your trip history.
  • Uber may deactivate your account if your rating falls below a certain threshold, which varies by city and typically ranges from 4.4 to 4.6.

How passenger ratings work

After each trip, passengers see a screen asking them to rate you on a scale of 1 to 5 stars. They can also leave written comments. Not every passenger rates you — some skip the rating screen entirely. Only ratings that passengers actually submit count toward your average.

Passengers rate based on their experience: vehicle cleanliness, driving behavior, route choice, conversation, and whether you followed the pickup and dropoff instructions. A rating of 5 stars means the passenger was satisfied. Ratings of 1 or 2 stars usually mean something went wrong — a dirty car, rude behavior, a long detour, or a safety concern.

You can see individual ratings and passenger comments in your trip history. Open a completed trip in the app and scroll to the rating section. If a passenger left written feedback, it appears there. This feedback can help you understand what to improve.

Why your rating matters

Your rating is visible to passengers before they request a ride from you. Passengers can filter drivers by minimum rating or straightforward see your rating and choose to request from someone else. A lower rating means fewer ride requests.

Uber also uses your rating to decide whether you can continue driving on the platform. Each city has a minimum rating threshold — this varies by location but typically falls between 4.4 and 4.6 out of 5.0. If your rating drops below your city's threshold, Uber may send you a warning or deactivate your account, meaning you can no longer accept rides.

The exact threshold for your city is not always published by Uber, but you can contact Uber support to ask what the minimum is where you drive. Some cities have higher standards than others.

How to check your rating history

The Uber Driver app shows your current rating at the top of your profile. To see how your rating has changed over time, look at your trip history. Each completed trip shows the star rating the passenger gave you, if they rated you at all.

You cannot see a graph or timeline of your rating changes in the app. However, you can scroll through your trip history and note which trips received which ratings to spot patterns. For example, you might notice that trips during certain hours or in certain neighborhoods tend to receive lower ratings.

If you want to track your rating over weeks or months, you can take screenshots of your profile rating periodically and compare them. This helps you see whether your rating is improving, staying stable, or declining.

What to do if your rating is low

If your rating is below 4.5, focus on the factors passengers care about most: a clean vehicle, safe driving, and following pickup and dropoff instructions exactly. Read any written feedback passengers left to see if there are specific complaints — for example, if multiple passengers mention a dirty car or a long detour, that is where to start.

Improving your rating takes time because it is an average across all your trips. If you have completed 100 trips and your rating is 4.3, you will need many 5-star trips in a row to bring that average up. The more trips you complete, the slower your rating changes.

If your rating is close to your city's minimum threshold and you receive a warning from Uber, the app will tell you what the threshold is and how many points you need to improve. Some cities offer resources or driver support to help you understand what passengers are looking for.

Ratings you can see versus ratings passengers see

You see your average rating in your driver profile. Passengers see the same number when they are deciding whether to request a ride from you. There is no hidden rating or separate score — what you see is what they see.

However, passengers may also see other information about you: your vehicle type, your acceptance rate (the percentage of ride requests you accept), your cancellation rate, and how long you have been driving. All of these factors together influence whether a passenger requests a ride from you.

Frequently Asked Questions

Can I see who gave me a low rating?

No. Uber does not show you the passenger's name or identity when they rate you. You can see the rating and any written comment they left, but not who they are. This protects passenger privacy.

What if I disagree with a rating a passenger gave me?

You can contact Uber support through the app and explain your side of what happened. Support can review the trip details, but Uber does not typically remove ratings unless there is evidence of fraud or abuse. Ratings are considered passenger feedback and are generally kept on your record.

Does my rating reset if I stop driving for a while?

No. Your rating stays on your account even if you take a break from driving. When you return and complete new trips, those new ratings will be added to your average. Your historical rating does not disappear or reset.

How often does Uber update my rating in the app?

Your rating updates shortly after a passenger submits their rating, usually within a few minutes to an hour. You may not see the change when ready if you are looking at a cached version of the app — try closing and reopening the app to see the latest number.

What happens if my rating falls below the minimum for my city?

Uber will send you a notification warning you that your rating is below the threshold. You will have a window of time (usually 30 days, though this varies) to improve your rating above the minimum. If you do not, Uber may deactivate your account and you will no longer be able to accept rides.