Where to find your Uber rating in the app

Your Uber rating appears in your account profile, which you can reach from the main menu. Open the Uber app, tap the menu icon (three horizontal lines) in the top left corner, then tap your name or profile picture at the top of the menu. Your overall rating shows as a number between 1.0 and 5.0, displayed prominently near your name and photo.

The rating you see is your average across all trips you have taken as a passenger. It updates after each completed ride once the driver has rated you. If you have taken very few trips, your rating may not appear yet — the app typically needs at least one or two completed rides before displaying a number.

Key Takeaways

  • Your Uber rating is found in your account profile under the menu, shown as a number between 1.0 and 5.0.
  • The rating is an average of all driver ratings you have received, and it updates after each trip once the driver submits their feedback.
  • Ratings below 4.6 may result in fewer drivers accepting your ride requests, and very low ratings can lead to account deactivation.
  • You cannot see individual ratings from specific drivers, only your overall average.
  • Drivers also have ratings that passengers see before accepting a ride, using the same 1.0 to 5.0 scale.

What your rating number actually means

Uber does not publish an official breakdown of what each rating means, but the platform uses ratings to match drivers and passengers. A rating of 4.7 or higher is generally considered good and should not affect your ability to request rides. Ratings between 4.6 and 4.7 may result in fewer drivers accepting your requests, since drivers can see your rating before they choose to take your ride.

Ratings below 4.6 can make it noticeably harder to get a driver to accept your request. The lower your rating, the longer you may wait. If your rating drops very low — typically below 4.0 — Uber may deactivate your account, though the company does not publish an exact threshold.

Why drivers rate passengers

After each trip, drivers are asked to rate the passenger on a scale of 1 to 5 stars. Drivers rate based on factors like cleanliness of the car after the ride, whether you were ready when they arrived, if you were respectful, and whether you followed the driver's rules (like no eating or drinking). Drivers do not have to rate every passenger, so not every trip will generate a rating.

A single low rating will not tank your overall average if you have taken many rides, because your rating is an average across all trips. However, if you have taken only a few rides, one bad rating has a larger effect on your overall number.

How to see what drivers see about you

When you request a ride, the driver sees your name, photo, and your overall rating — the same number you see in your profile. Drivers do not see individual comments or details about why you received low ratings. They only see the number and can decide whether to accept your request based on that rating and other factors like pickup location and trip distance.

You cannot see what specific drivers thought of you or read any comments they may have left. Uber does not show passengers individual feedback from drivers. You only see your overall average rating.

Steps to improve a low rating

If your rating is below 4.6, the most direct way to raise it is to take more trips and receive higher ratings on those trips. Each new five-star rating pulls your average up slightly. Be ready when your driver arrives, keep the car clean, be polite, and follow any house rules the driver has posted (like no eating or drinking).

Some drivers will accept a lower-rated passenger if the trip is short, the pickup location is convenient, or the fare is high. If you are struggling to get rides, try requesting during busy times when more drivers are online, or try from a different pickup location.

Checking your rating on different devices

Your Uber rating is the same whether you check it on your phone, tablet, or computer — it is tied to your account, not your device. If you use the Uber app on your phone, the process is the same: menu, your profile, and your rating appears near the top. If you log into your Uber account on a web browser, your rating also shows in your account settings, though the exact location may vary slightly depending on whether you are using the passenger or driver interface.

If you have both a passenger account and a driver account with Uber, you will have two separate ratings — one for trips you take as a passenger and one for trips you complete as a driver. Each rating is independent.

What happens if your rating gets too low

Uber does not publish a specific rating threshold at which accounts are deactivated, but drivers and passengers with very low ratings — generally below 4.0 — are at risk of losing access to the platform. Before deactivation, you may experience a period where it becomes very difficult to request rides because few drivers will accept your requests.

If your account is deactivated due to low rating, you can contact Uber support through the app to ask about reinstatement. Uber may offer you a chance to improve your behavior before reactivating your account, or it may be permanent depending on the circumstances.

Frequently Asked Questions

Can I see ratings from individual drivers?

No. You only see your overall average rating across all trips. Uber does not show you individual ratings from specific drivers or any comments they may have left. You can see driver ratings before you accept a ride — those appear next to the driver's name and photo — but you cannot see what any single driver thought of you after your trip.

How often does my rating update?

Your rating updates after each completed trip once the driver has submitted their rating. This usually happens within a few hours of the trip ending, though it can take up to 24 hours. If a driver does not rate you, that trip will not affect your average.

Will one bad rating ruin my overall score?

One low rating has a smaller effect if you have taken many trips, because your rating is an average. If you have taken 100 trips and get one one-star rating, it barely moves your average. If you have taken only three trips and get one one-star rating, it has a much larger impact. Taking more trips with good ratings is the way to recover from a single bad experience.

Can I dispute a rating I received?

Uber does not have a formal process for passengers to dispute individual ratings from drivers. If you believe a rating was unfair or given in error, you can contact Uber support through the app and explain the situation. Support may review the trip, but there is no may provide they will remove or change the rating.

Do I need a high rating to use Uber?

A rating of 4.6 or higher should not prevent you from requesting rides. Ratings below 4.6 may make it harder to find a driver willing to accept your request. Ratings below 4.0 put your account at risk of deactivation. Most passengers maintain ratings well above 4.6 by being ready on time, keeping the car clean, and being respectful to drivers.