Your Uber score appears in the app under Account settings, not on a separate page
Open the Uber app on your phone and tap the account icon (usually your profile picture or initials) in the bottom right corner. From there, tap "Account" or "Settings" depending on your app version. Scroll down until you see a section labeled "Ratings" or "Your rating" — this is where Uber displays your score as a number out of 5.00.
The score you see is what passengers or drivers rate you after each trip. Uber calculates it as an average of all ratings you have received over your last 500 trips (or fewer if you have taken fewer than 500 trips). The app shows only your overall score; it does not break down individual ratings or show you which trips led to lower scores.
If you are a driver, your rating appears in the same location. If you drive and ride as a passenger, Uber keeps the two scores separate — your driver rating and your passenger rating are different numbers.
Key Takeaways
- Your Uber score is visible in the Account or Settings section of the Uber app, displayed as a number between 1.00 and 5.00.
- The score is an average of ratings from your last 500 trips, and Uber does not show you individual ratings or which trips caused lower scores.
- Drivers and passengers have separate scores, so your rating as a passenger does not affect your driver rating or vice versa.
- Scores below 4.6 as a driver or 4.7 as a passenger may result in reduced access to trips or account deactivation, though thresholds vary by city.
Why Uber shows you a score instead of individual ratings
Uber uses the average-of-500 system to smooth out single bad trips. A one-star rating from a single trip affects your overall score less if you have 500 trips behind you than if you have only 10. This means your score is less likely to swing wildly after one disagreement or misunderstanding.
The app does not display individual ratings because Uber's design choice is to show you the trend, not the incident. You cannot see which specific trip earned a one-star or five-star rating, and you cannot see the comments a rider or driver left about you. This prevents you from dwelling on a single negative experience and keeps the focus on your overall pattern.
What happens if your score drops below a certain threshold
Uber does not publish a single cutoff score that applies everywhere. Different cities have different standards, and Uber adjusts thresholds based on local conditions. Generally, drivers with scores below 4.6 may see fewer trip offers, and scores below 4.5 in some cities can lead to account deactivation. Passengers with scores below 4.7 may lose access to certain services or face account suspension.
If your score is low, Uber may send you a message in the app explaining that your rating is affecting your access and suggesting ways to improve. The company does not always notify you before reducing trip offers or suspending your account, so checking your score regularly is the only way to know if you are approaching a threshold in your city.
How to improve a low Uber score
If you are a driver, a low score usually reflects issues with vehicle condition, cleanliness, communication, or route choices. Riders rate you based on whether the car was clean, whether you drove safely, whether you arrived on time, and whether you were polite. Washing your car regularly, confirming pickup details with passengers, and following traffic laws are the most direct ways to raise your score.
If you are a passenger, drivers rate you on cleanliness, politeness, and whether you were ready when they arrived. Canceling trips at the last minute, eating in the car, or being rude to the driver will lower your score. Being ready before the driver arrives, treating the vehicle with respect, and being courteous are the fastest ways to improve.
Scores improve slowly because they are based on your last 500 trips. If you have 400 trips and a 4.2 score, you will need many five-star trips in a row before your average moves noticeably. The longer your history with Uber, the longer it takes to recover from a period of low ratings.
Checking your score on different devices
Your Uber score syncs across all devices where you are logged into your account. If you check your score on your phone and then open the app on a tablet, you will see the same number. The score updates after each trip is rated, which usually happens within a few hours of the trip ending.
You cannot view your score on the Uber website — only in the mobile app. If you use Uber on a computer to request a ride, you will need to open the app on your phone to see your rating.
Why your score might not update when ready after a trip
Uber does not show a new rating in your score until the other person (driver or passenger) has submitted their rating. This can take anywhere from a few minutes to 24 hours after the trip ends. Some riders or drivers rate when ready; others wait days or never rate at all.
Once a rating is submitted, Uber recalculates your average and updates the score in your app. If you took a trip and your score did not change, it is likely because the other person has not rated you yet. Ratings that are never submitted do not affect your score at all.
Frequently Asked Questions
Can I see who gave me a low rating?
No. Uber does not show you the names, comments, or details of individual ratings. You see only your overall average score. This design prevents disputes between riders and drivers over specific trips.
Does my Uber score affect my ability to book rides?
Yes, if your passenger score is very low (usually below 4.7, though this varies by city), some drivers may decline your requests or Uber may limit your access to certain services. Your score does not prevent you from requesting rides, but a low score makes it harder to find a driver willing to accept.
What is a good Uber score?
Most active riders and drivers maintain scores between 4.7 and 5.0. A score of 4.8 or higher is considered very good. Scores below 4.6 as a driver or 4.7 as a passenger put you at risk of reduced access or account issues, depending on your city.
Can I reset my Uber score?
No. Your score is a rolling average of your last 500 trips and cannot be reset or cleared. The only way to improve it is to receive higher ratings on future trips. Deleting your account and creating a new one would start you with no score, but Uber may link accounts based on phone number or payment method.
Why is my driver score different from my passenger score?
Uber treats driving and riding as separate services with different standards. Passengers rate drivers on vehicle condition and driving behavior. Drivers rate passengers on respect for the vehicle and punctuality. Your behavior in one role does not automatically affect your rating in the other.