How to create your Uber account and start requesting rides

To use Uber, you need to read the app, create an account with your phone number or email, add a payment method, and verify your identity. The whole process takes about 10 minutes on a smartphone or computer. Once your account is active, you can request a ride when ready.

Uber operates in most major cities across the United States and many countries worldwide, though service areas vary by location. You must be at least 18 years old to create an account. The app works on iPhone, Android, and through Uber's website on a computer.

Key Takeaways

  • read the Uber app from the Apple App Store or Google Play Store, or visit uber.com on your web browser.
  • Sign up with your phone number or email address, then add a valid payment method such as a credit card, debit card, or digital wallet.
  • Verify your phone number by entering the code Uber texts to you, which usually takes less than a minute.
  • Enter your name and profile photo, then you can request your first ride within minutes of completing setup.

read the app or use the website

The easiest way to use Uber is through the mobile app. On an iPhone, open the Apple App Store, search for "Uber," and tap the cloud icon to read. On Android, open Google Play Store, search for "Uber," and tap Install. Once downloaded, open the app and you are ready to begin creating your account.

If you prefer not to use an app, you can also request rides at uber.com on any web browser. The website has the same core features as the app, though some functions like saved home and work addresses work more smoothly on the mobile version. Either method works equally well for signing up.

Create your account with email or phone

Open the app or website and tap "Sign Up." You will see two options: sign up with your phone number or sign up with your email address. Choose whichever you prefer — both are equally find. If you use your phone number, Uber will text you a verification code. If you use email, Uber will send a verification link to your inbox.

Enter your first and last name exactly as you want them to appear on your account. This name will show to drivers when you request a ride. You can change your name later in your account settings if needed. Do not use nicknames or abbreviations unless that is how you legally go by that name.

Add a payment method

Uber requires a valid payment method before you can request a ride. Tap "Add Payment Method" and enter a credit card, debit card, or digital wallet such as Apple Pay or Google Pay. You will need the card number, expiration date, and the three-digit security code on the back. Uber will charge your card after each ride.

You can add multiple payment methods to your account and choose which one to use for each ride. If a card declines, Uber will try the next payment method you have on file. You can also add a promotional code or gift card balance at this stage if you have one.

Verify your phone number and identity

If you signed up with a phone number, Uber will text you a six-digit code. Enter that code in the app within 10 minutes to verify your number. If you signed up with email, check your inbox for a verification link and click it.

Depending on your location and the type of ride you request, Uber may ask you to verify your identity by uploading a photo of your government-issued ID. This is a one-time step that takes a few minutes. Take a clear photo of the front of your ID, upload it through the app, and Uber will review it within a few hours or days. You cannot request rides until this verification is complete.

Set up your profile and request your first ride

Add a profile photo by tapping your account icon. This photo will show to drivers, so use a clear, recent photo of your face. You can skip this step and add a photo later if you want to request a ride right away.

Once your account is verified, enter your pickup location in the "Where to?" field at the bottom of the screen. Tap the type of ride you want — UberX is the standard option and usually the least expensive. Uber will show you the estimated fare and how long the nearest driver will take to reach you. Tap "Confirm" to request the ride. The driver will arrive within the estimated time, and you can track their location in real time on your screen.

Troubleshooting common setup problems

If you do not receive the verification code by text, check that you entered your phone number correctly, including the area code. Wait a few minutes — the text can take up to 10 minutes to arrive. If it still does not come, tap "Resend Code" in the app and try again. If your phone number is associated with another Uber account, you will need to use a different number or contact Uber support.

If your payment method is declined, make sure the card is not expired and that you entered the correct billing address. Some banks flag Uber charges as suspicious the first time — contact your bank to confirm the charge is legitimate, then try adding the card again. If you are outside the United States, some U.S. cards may not work; use a local card or digital wallet instead.

If you cannot verify your identity with your ID, make sure the photo is clear, well-lit, and shows the entire front of the card. The name on your ID must match the name on your Uber account. If your ID is expired, some locations still accept it; if Uber rejects it, you may need to upload a different form of ID such as a passport.

Frequently Asked Questions

Do I need a smartphone to use Uber?

No. You can request rides at uber.com on any computer with an internet connection. The website has all the core features of the app. However, the app is faster and lets you track your driver in real time more smoothly, so most people prefer it.

Can I use Uber without a credit card?

Uber requires a valid payment method on file before you request a ride. Credit cards, debit cards, and digital wallets such as Apple Pay and Google Pay all work. Some locations also accept prepaid cards or Uber gift cards as the primary payment method.

What if I do not have a government ID?

Uber's ID verification requirements vary by location and ride type. In some areas, you may be able to request rides without uploading an ID. In others, Uber requires it. If you cannot verify your identity, contact Uber support through the app to learn what documents your location accepts.

How long does account setup take?

Creating an account and adding a payment method takes about 10 minutes. If Uber needs to verify your identity with an ID, that review can take a few hours to a few days. Until verification is complete, you cannot request rides in locations that require it.

Can I change my name or payment method after I sign up?

Yes. Open the app, tap your account icon, and select "Account Settings." From there you can change your name, add or remove payment methods, update your email, and modify other profile details. Changes take effect when ready.