Where to find your rating in the Uber app

Your Uber rating appears in your account profile, accessible from the app's menu. Open Uber, tap the account icon (usually your profile picture or initials in the top left or right corner), then scroll down to find your rating displayed as a number out of 5.0 stars. The exact location varies slightly depending on whether you use iOS or Android, but the profile menu is the consistent starting point on both.

If you do not see a rating number in your profile, you may not have completed enough trips yet for Uber to calculate one. New accounts typically need at least one completed trip before a rating appears. Once you have a rating, it updates after each trip as drivers rate you.

Key Takeaways

  • Your rating is visible in your account profile under the menu icon, shown as a number between 1.0 and 5.0 stars.
  • Ratings come from drivers who rate you after each trip, and the number you see is an average of all those ratings.
  • A rating below 4.6 stars may result in Uber deactivating your account, though the exact threshold can vary by city.
  • You cannot see individual ratings from specific drivers, only your overall average.
  • Ratings improve by being on time, keeping the car clean, and following driver instructions during rides.

What your rating number actually means

Your rating is the average of all ratings drivers have given you across your trips. Each driver rates you on a scale of 1 to 5 stars after the ride ends. If 10 drivers gave you 5 stars and 2 drivers gave you 4 stars, your rating would be 4.86 stars. The number updates continuously as new ratings come in, though there is usually a slight delay of a few hours or a day before you see changes reflected in the app.

Uber does not publish the exact threshold for account deactivation, but drivers and passengers widely report that ratings below 4.6 stars put an account at risk. Some cities may have different standards. If your rating drops significantly, you may receive a message from Uber explaining that your account is under review.

Why drivers rate passengers

Drivers rate passengers to help Uber maintain safety and quality standards. A low rating can indicate that a passenger was difficult to locate, left the car dirty, was rude, or caused other problems during the ride. Drivers also rate based on whether you were ready when they arrived and whether you followed the driver's instructions.

You cannot see which drivers rated you or what specific comments they left, only your overall average. This protects both drivers and passengers from retaliation or disputes over individual ratings.

Common reasons your rating might be lower than expected

Drivers frequently rate down for being late to the pickup location, making the driver wait longer than a few minutes, or having the driver search for you. If your pickup address is vague or you are not visible when the driver arrives, this frustrates drivers and often results in a lower rating.

Cleanliness matters significantly. Eating in the car, leaving trash, or having a pet without prior arrangement can lower your rating. Drivers also rate based on behavior — being rude, slamming doors, or playing loud music are common reasons for 3-star or lower ratings. If you ask the driver to make stops beyond the original destination or request changes mid-trip, some drivers view this negatively.

Weather, traffic, or other factors outside your control do not typically lower your rating. Drivers understand delays happen. The ratings that stick are usually tied to your actions or preparation.

How to improve a low rating

The most direct way to improve your rating is to be ready before the driver arrives. Have your location pinned accurately in the app, stand outside or in a visible spot, and be ready to get in the car within a minute or two of the driver's arrival. This single change resolves many low-rating situations.

Keep the car clean during your ride. Do not eat, drink, or smoke unless the driver has explicitly said it is fine. If you have a pet, book a pet-friendly ride in advance. Follow the driver's route without asking for detours unless absolutely necessary. Be polite and quiet — drivers appreciate passengers who do not distract them or create tension.

If your rating has dropped significantly, it may take 10 to 20 good trips with high ratings before the average climbs back up. Each new 5-star rating pulls the average higher, but the effect is gradual if you have many trips in your history.

What happens if your rating gets too low

If your rating falls below the threshold Uber sets for your city (typically around 4.6 stars), Uber may send you a warning message. The message usually explains that your account is under review and gives you a chance to improve. You will still be able to request rides during this period.

If your rating does not improve after the warning, Uber may deactivate your account, meaning you cannot request rides until you contact Uber support and resolve the issue. Deactivation is not permanent — you can sometimes reactivate by improving your behavior and rating, though Uber's specific process varies by situation.

Frequently Asked Questions

Can I see what drivers said about me in their ratings?

No. Uber does not show you the comments or reasons drivers gave for their ratings. You only see your overall average rating number. This protects both drivers and passengers from disputes or retaliation based on individual feedback.

Does my rating affect how quickly I get matched with drivers?

Yes. Drivers can see your rating before they accept your request, and many drivers decline rides from passengers with ratings below 4.7 or 4.8 stars. A lower rating means fewer drivers will accept your request, so you may wait longer or have fewer ride options available.

Can I dispute a rating I think is unfair?

You cannot directly dispute individual ratings, but you can contact Uber support if you believe a rating was given in error or if a driver violated Uber's policies. Uber reviews these reports, though they do not always overturn ratings. The best path forward is to focus on improving future ratings through better preparation and behavior.

How often does my rating update?

Your rating updates after each trip, though there is usually a delay of several hours to a day before the change appears in your app. If you completed a trip this morning, you might not see the new rating reflected until later today or tomorrow.

What if I have only taken a few rides and my rating is low?

With fewer trips, each rating has a larger effect on your average. A single 2-star rating out of two trips gives you a 3.5 average, which is much lower than it would be if you had 20 trips. Continue taking rides and aim for 5-star ratings — your average will climb as you accumulate more trips.