Uber's phone support options

Uber does not have a single customer service phone number that works for all account types and issues. Instead, the phone number you call depends on what you need help with — whether you are a rider, driver, or Uber Eats user — and which country you are in. The fastest way to reach someone is usually through the app itself, but phone support does exist for specific situations.

Riders in the United States can call 1-833-USE-UBER (1-833-873-8237) for account and trip issues. This number connects you to Uber's rider support line. Drivers have a separate support line: 1-844-UBER-DRV (1-844-823-7378). Uber Eats users should call 1-833-EATS-411 (1-833-328-7411). These numbers are monitored during business hours, though wait times vary by time of day and call volume.

Key Takeaways

  • Riders call 1-833-USE-UBER (1-833-873-8237), drivers call 1-844-UBER-DRV (1-844-823-7378), and Uber Eats users call 1-833-EATS-411 (1-833-328-7411) in the United States.
  • Phone support is available during business hours, but the app's in-trip support button is faster for active ride issues.
  • International riders and drivers should check their local Uber website or app for the correct phone number in their country.
  • You will need your account email or phone number ready when you call, and having your trip or order number on hand speeds up the process.

When to call versus using the app

The Uber app has a built-in support feature that often works faster than calling. If you are in an active trip, you can tap the Help button at the bottom of the screen, then select your issue. This routes you to a support agent who can see your trip details in real time. For account problems, billing disputes, or lost items, you can also message support through the app without calling.

Phone support makes sense when you cannot use the app — if your phone is broken, your account is locked, or you need to report a safety issue when ready. It also helps if you have already tried the app and need to escalate. However, phone wait times are often longer than in-app messaging, which may have a response within minutes.

What information to have ready

Before you call, gather the details that will help the agent find your account and issue quickly. Have your email address or phone number associated with your Uber account ready. If your call is about a specific trip or order, write down the trip ID or order number — you can find this in your trip history or order receipt.

If you are reporting a safety concern, lost item, or damage, have the date and time of the incident. If it is a billing or payment issue, know which payment method you used. The more details you provide upfront, the less time the agent needs to spend looking things up, which means faster resolution.

Phone support outside the United States

Uber operates in over 70 countries, and each region has its own support phone number. The numbers listed above work only in the United States. If you are in Canada, the United Kingdom, Australia, or another country, you will need to find the local number for your region.

The easiest way to find your country's phone number is to open the Uber app, go to the Help section, and look for "Contact Us." The app will show you the correct number for your location. You can also visit the Uber website for your country and search for "customer support phone number." Some countries may have different hours of operation or may route calls through a regional center.

What to expect when you call

When you reach Uber support, you will hear an automated system that may ask you to confirm your account type (rider, driver, or Eats user) or describe your issue. This helps route your call to the right department. After that, you will typically wait on hold until an agent picks up. Wait times range from a few minutes to 30 minutes or more during peak hours.

Once an agent answers, they will ask you to verify your identity — usually by confirming your email, phone number, or the last four digits of a payment method. Then they will ask about your issue. Be as specific as possible: instead of "my account is broken," say "I cannot add a payment method" or "my trip was charged twice." The agent will then work through troubleshooting steps or file a report if needed.

Common reasons people call Uber support

Riders most often call about incorrect charges, missing refunds, or safety concerns during a trip. Drivers call about payment issues, deactivation, or questions about their account status. Uber Eats users typically call about missing items, wrong orders, or refund requests. Each type of issue may be handled by a different department, which is why the phone numbers are separate.

If your issue is urgent — for example, you feel unsafe during a trip — tell the agent when ready. Uber support can contact your driver or take other steps to help. For non-urgent issues like a missing item or billing question, expect a response within one to three business days if you cannot resolve it on the call.

Alternatives to calling

If you prefer not to call, Uber support through the app is usually faster. You can also email Uber through the Help section in the app, though email responses take longer than phone or in-app chat. For account security issues or fraud reports, the app's Help section will often direct you to a find form rather than a phone line.

Some issues can be resolved without contacting support at all. If you were charged incorrectly, you can request a refund directly through the app under "Wallet" or "Billing." If you lost an item, you can report it through the app and Uber will contact the driver on your behalf. Check the Help section first to see if your issue has a self-service option.

Frequently Asked Questions

Is there a 24/7 Uber customer service phone line?

Uber's phone support operates during business hours, which vary by region and issue type. For urgent safety concerns during a trip, use the Help button in the app — that connects you to someone when ready. Outside business hours, you can still message support through the app, though response times will be slower.

What if I call and get a long wait time?

If the wait is very long, hang up and try the in-app Help feature instead. You can also send a message through the app and check back later for a response. If your issue is urgent, explain that to the agent when they pick up — they may be able to prioritize it or transfer you to a specialist.

Can I call Uber to book a ride?

No, Uber does not take ride requests by phone. You must use the app or website to request a ride. If you cannot use the app, some cities have alternative services or you can contact local taxi companies. Uber support can help if you are having technical problems with the app.

Do I need to pay to call Uber support?

Calling Uber support is free — you pay only your normal phone charges. The 1-833 and 1-844 numbers are toll-free in the United States, so there is no long-distance fee. International callers should check their phone plan, as rates may explore depending on your location and carrier.

What if I call and my issue is not resolved?

If the agent cannot resolve your issue on the call, they will file a report and follow up within one to three business days. You can also escalate through the app by selecting "I still need help" after your first contact. Keep notes of your case number and the agent's name for reference if you need to call back.