Uber's main customer service phone line and what it covers

Uber does not publish a single phone number for general customer service. Instead, you reach support through the Uber app or website, where you can message a support agent, and Uber will call you back if your issue requires a phone conversation. This callback system means you do not dial Uber; you request contact through the app and they initiate the call.

The reason Uber routes calls this way is volume — they handle millions of trips daily and use the app to sort requests by type (lost item, safety concern, payment issue, driver problem) so the right team handles your case. A callback also creates a record of your issue linked to your account and trip history, which speeds up resolution.

If you are in a safety emergency — you feel unsafe during a trip, you are stranded, or you witness a crime — call 911 first. Uber's support line is not equipped for emergencies and will not reach you faster than local police.

Key Takeaways

  • Uber does not have a general customer service phone number; you request a callback through the app or website instead.
  • To request a callback, open your trip details in the Uber app, scroll to the bottom, and tap "Get Help" or "Contact Support."
  • Uber support can address lost items, payment disputes, driver behavior, account access, and ride issues, but response time varies by issue type and your location.
  • For safety emergencies during a trip, call 911 when ready rather than contacting Uber support.
  • If you cannot access the app, you can contact Uber through their website at help.uber.com or through your email receipt from a previous trip.

How to request a callback through the Uber app

Open the Uber app and find the trip you need help with. If the trip is recent, it will appear at the top of your screen under "Your Trips." Tap on that trip to open its details page.

Scroll to the bottom of the trip details screen. You will see a button labeled "Get Help" or "Contact Support" — the exact wording varies by region and app version. Tap it. The app will then show you a list of common issues: "Lost an item," "Driver behavior," "I was charged incorrectly," "I did not take this trip," and others. Select the category that matches your problem.

After you select a category, the app may offer when ready solutions — for example, if you report a lost item, it will show you the driver's contact information so you can reach them directly first. If you need to speak with Uber support, continue through the prompts until you see an option to "Call me" or "Message support." Choose "Call me" and Uber will phone you within a few minutes to a few hours, depending on support volume and your location.

What to do if you cannot access the app

If your phone is broken, you lost access to your account, or the app is not working, visit help.uber.com in a web browser. Log in with your email and password. Navigate to "Account" or "Trips" and find the trip you need help with. The website version of support works the same way as the app — you will find a "Contact Support" button and can request a callback from there.

If you cannot log in because you forgot your password, use the "Forgot password" link on the login page. Uber will send a reset link to the email address associated with your account. If you do not have access to that email address, you will need to contact Uber support through a different method — see the next section.

You can also reach Uber by replying directly to any email receipt or confirmation you received from a previous trip. At the bottom of those emails, there is usually a "Contact Us" link or a support email address. Responding to your receipt email connects your message to your account history.

Regional phone numbers and special circumstances

Uber operates in over 70 countries, and some regions have published phone numbers for specific services. In the United States, Uber does not list a general support number, but some cities have local Uber Greenlight Hubs — physical offices where you can speak to someone in person about driver-related issues. You can find your nearest hub at uber.com/en-US/drive/help.

In other countries, Uber sometimes publishes a phone number for driver support or specific services like Uber Eats. Check the Uber website for your country — the support page usually lists any available phone contact information at the bottom. However, even where a number is listed, Uber typically prefers the in-app callback method because it connects your issue to your account.

If you are trying to reach Uber about a business account, Uber for Business, or corporate billing, those teams have separate support channels. Log into your business account and look for "Business Support" or "Account Manager" — you may have a dedicated contact assigned to your company.

What issues Uber support can and cannot handle

Uber support can address lost items left in a vehicle, incorrect charges on your account, driver behavior or safety concerns, trip cancellations, account access problems, and payment method issues. They can also help if you were not charged for a trip that completed, or if you were charged for a trip you did not take. In most cases, support can issue a refund or credit to your account within a few business days.

Uber support cannot override surge pricing after a trip is complete, change the fare for a trip that already finished (except for refunds due to errors), or force a driver to accept a ride. They also cannot help you locate a driver who is not responding to your current ride request — if a driver does not accept your ride within a few minutes, the app will automatically cancel it and you can request a new one.

If your issue involves a safety concern — a driver made you uncomfortable, you witnessed dangerous driving, or you were harassed — report it through support and Uber will investigate. Depending on what you report, Uber may deactivate the driver's account. These investigations take time and Uber will not always share the outcome with you due to privacy rules.

Response times and what to expect when support calls

Response time depends on your location, the time of day, and how busy Uber support is. During peak hours in major cities, you might wait 30 minutes to several hours for a callback. Late at night or in smaller cities, the wait can be longer. Uber does not publish average response times because they vary widely.

When Uber calls you back, the agent will have your trip details and account history on their screen. They will ask you to confirm your name and the trip in question, then walk through your issue. Have your trip ID ready — you can find it in the trip details in the app. If the agent cannot resolve your issue on the call, they will tell you what happens next and give you a reference number for your case.

If you miss the callback, Uber will not call again automatically. You will need to request support again through the app. If you know you will not be available when they call, you can message support instead of requesting a callback — this takes longer but gives you time to respond when you are ready.

Frequently Asked Questions

Can I call Uber to request a ride if the app is not working?

No, Uber does not have a phone line for ride requests. If the app is not working, try restarting your phone, updating the app, or logging out and back in. If the app still will not work, you will need to fix the technical issue before you can request a ride. Check your internet connection and make sure your phone has enough storage space for the app to function.

What if Uber support does not call me back?

If you do not receive a callback within 24 hours, request support again through the app or website. Include a note that you already submitted a request and did not hear back. You can also try messaging support instead of requesting a callback — this creates a written record and may get a faster response for non-urgent issues.

Can I dispute a charge after Uber support denies my refund request?

Yes. If Uber support refuses to refund you and you believe the charge was wrong, you can dispute it with your credit card company or bank. Contact your bank's fraud or dispute department and explain the charge. Your bank will investigate and may reverse the charge. This process usually takes two to four weeks.

Does Uber have a phone number for driver support?

Driver support also works through the app — drivers request a callback the same way passengers do. Some cities have Greenlight Hubs where drivers can speak to someone in person. Check uber.com/en-US/drive/help to find a hub near you or to request driver support through the app.

What should I do if I feel unsafe during a trip?

Call 911 when ready. Tell the dispatcher your location and that you are in an Uber. Do not wait for Uber support to call you back. After you are safe, you can report the incident to Uber support through the app, but emergency services come first.