Uber Eats does not have a general customer service phone number
Uber Eats handles most customer issues through the app or website, not by phone. There is no single phone line where you can call and speak to someone about your order, account, or delivery. Instead, Uber directs customers to contact support through the app itself, which connects you to a support agent through chat or, in some cases, a callback.
This approach means you cannot dial a number and wait on hold. The support system is built into the app and responds based on what you need — a refund, a missing item, a driver question, or account access. The response time varies depending on how busy the support team is at that moment.
Key Takeaways
- Uber Eats support is accessed through the app or website, not through a phone number you can call directly.
- You can request a callback from support within the app, which means an agent will call you rather than you calling them.
- The support option you see depends on your issue type — refunds, missing items, and account problems each have their own support path.
- If you cannot use the app, you can access support through the Uber Eats website on a computer or mobile browser.
How to reach support through the Uber Eats app
Open the Uber Eats app and go to the Account tab at the bottom right. Tap "Help" to see a list of common issues. If your problem matches one of the listed topics, tap it and you will see options to resolve it — often a refund button or a chat with support.
If your issue does not match the listed topics, scroll down and tap "Can't find what you need?" or "Contact us." This opens a chat window where you can describe your problem. A support agent will respond, usually within a few minutes during busy hours and faster during slower times. Some chats can be resolved when ready; others may require the agent to investigate your order or account.
If you prefer not to type, look for a "Call me" or callback option within the chat. Tap it and an agent will call your phone number within a few minutes. This is the closest Uber Eats comes to a traditional phone support experience.
Contacting support from a web browser
If you do not have the app or prefer to use a computer, go to ubereats.com and sign into your account. Click the Account icon in the top right corner, then select "Help." The same support options appear as in the app — you can browse common issues or start a chat with an agent.
The web version also offers the callback option. Start a chat, describe your issue, and request a call. An agent will phone you at the number on your account within a few minutes.
What to do if you cannot access your account
If you are locked out of your account or cannot log in, the app and website support options may not work because they require you to be signed in. In this case, go to ubereats.com/help and look for "Account access" or "Can't log in." You will see options to reset your password or contact support about account recovery.
If password reset does not work, use the contact form on that page to describe your situation. You can request a callback, and an agent will call you to verify your identity and help you regain access. This process usually takes longer than a standard support chat because the agent must confirm who you are before making changes to your account.
Issues that require a callback instead of chat
Some problems are faster to solve by phone than by typing back and forth. If your issue involves a large refund, a missing order, or a safety concern, the agent may offer to call you instead of continuing the chat. Accept the callback offer — it usually means the agent can resolve your problem more quickly by discussing the details directly.
Callbacks typically come within 5 to 15 minutes during peak hours. Make sure your phone is nearby and you can hear a call. The agent will identify themselves as calling from Uber Eats and will reference your order or account to confirm they have the right person.
What information to have ready before contacting support
Before you start a chat or request a callback, gather the details about your order or account. Have your order number ready — you can find it in the app under "Your orders." If the issue involves a specific item, note what it was and what the problem is. If it is about your account, know which email address or phone number you use to sign in.
If you are reporting a safety issue or a problem with a driver, be ready to describe what happened and when. The more specific you are, the faster the agent can investigate and resolve it. Vague descriptions like "my order was wrong" take longer to sort out than "I ordered a large pizza and received a small one."
Frequently Asked Questions
Can I call Uber Eats to place an order?
No. Uber Eats only accepts orders through the app or website. You must create an account, browse restaurants, and place your order yourself. There is no phone ordering option.
How long does it take to get a callback from Uber Eats support?
Callbacks usually arrive within 5 to 15 minutes during busy times and faster during slower periods. If you request a callback during very late hours or early morning, it may take longer because fewer agents are working. You can also continue using the chat while you wait for the callback.
What if I need to contact Uber Eats about a restaurant or driver?
Use the same support path in the app. When you describe your issue, mention whether it involves the restaurant, the driver, or the food itself. The agent will route your concern to the right team — restaurants are handled differently from driver issues.
Is there a way to talk to someone when ready without waiting?
Chat is the fastest way to reach someone. Callbacks take a few minutes longer. There is no when ready phone line, but chat responses usually come within a few minutes during business hours. If your issue is urgent, explain that in your first message so the agent prioritizes it.
What if the app is not working and I cannot contact support?
Try accessing support through ubereats.com on a web browser instead. If both the app and website are down, wait a few minutes and try again. You can also check the Uber Eats social media accounts or Twitter to see if there is a known outage. Once the app or website is working, contact support through the normal channels.