Uber's main customer support phone line and when to use it

Uber does not publish a single customer service phone number that works for all account types and issues. Instead, the phone number you call depends on whether you are a driver, a rider, or calling about Uber Eats. The fastest way to reach someone is usually through the Uber app itself — opening the app, going to the Account or Help section, and selecting "Call Support" will connect you to a representative without you having to search for a number.

If you do not have the app or cannot use it, you can call Uber's general support line at 1-800-253-0000. This number routes calls to different departments based on your account type. Wait times vary widely depending on the time of day and current call volume. Early morning and late evening typically have shorter queues than midday.

Before you call, have your account email address, phone number, and trip or order details ready. Support representatives can look up your account faster if you provide this information upfront. If you are calling about a specific trip or delivery, knowing the date and approximate time will help them locate the right transaction.

Key Takeaways

  • Calling through the Uber app by selecting "Call Support" is usually faster than dialing a phone number, because the app routes you directly to the right department.
  • If you must call without the app, use 1-800-253-0000, which handles rider, driver, and Uber Eats inquiries but routes them to different teams.
  • Have your account email, phone number, and trip or order details ready before calling to speed up the conversation.
  • Wait times are shortest early in the morning and late in the evening, and longest during midday hours.
  • Some issues — like account lockouts or payment disputes — may require you to submit documents or photos, which you can do through the app even if you start with a phone call.

How to call support directly from the Uber app

Opening the app and calling from within it is the method Uber recommends because it automatically connects your account to the call. On the rider side, tap your profile icon in the bottom right, then select "Help." Scroll down and tap "Call Support" or "Contact Us." The app will dial the support line and pass your account information to the representative before they pick up, so you will not have to repeat your email address or account details.

For Uber Eats, the process is similar: tap the account icon, select "Help," and then "Call Support." Drivers should tap the menu icon (three horizontal lines), go to "Help," and select "Call Support." In all cases, the app will show you an estimated wait time before the call connects. If the wait is longer than you want, you can hang up and try again later — the app will remember that you attempted to call.

If the "Call Support" button does not appear in your Help section, your account may have a restriction that requires you to contact support through a different channel first. In that case, the app will usually show a message explaining what to do instead, such as submitting a form or uploading a photo of your ID.

Phone numbers for specific Uber services

Uber does not maintain separate published phone numbers for riders, drivers, and Uber Eats — all calls go through the main line at 1-800-253-0000. However, the type of account you are calling from (or the information you provide when you call) determines which team handles your call. If you are calling about a ride, you will reach the rider support team. If you are calling about deliveries, you will reach the Uber Eats team.

Driver support operates on the same number but may have different hours or longer wait times during peak driving hours. If you are a driver locked out of your account or unable to go online, calling during off-peak hours (late night or early morning) may connect you faster to someone who can help.

International riders and drivers should check the Uber website for their country or region, as some countries have local support numbers. The main 1-800 number is for calls within the United States only.

What issues phone support can and cannot resolve

Uber phone support can help with account access problems, payment method issues, trip or order disputes, lost items, and questions about how features work. A representative can look up your account, see your trip history, and in many cases issue a refund or credit on the spot. If you were charged twice for a trip, overcharged due to a surge price you did not expect, or had a delivery that never arrived, phone support is the right channel.

Some issues require written documentation or photos. If you lost an item in a car, for example, the driver support team may ask you to file a lost item claim through the app, which prompts you to describe what you lost and upload a photo. If you were in an accident or had a safety concern, support may ask you to submit a detailed report before they can investigate. In these cases, a phone representative can walk you through the process and tell you what documents to prepare.

Account lockouts due to suspicious activity, payment fraud, or violation of Uber's terms of service may require identity verification. Support may ask you to send a photo of your ID or answer security questions. This cannot always be done over the phone, so be prepared to use the app or email to complete the verification.

Wait times and best times to call

Uber does not publish average wait times, but riders and drivers report that calls placed between 6 a.m. and 9 a.m. and between 9 p.m. and midnight typically connect within 5 to 15 minutes. Calls placed between 11 a.m. and 5 p.m. often have waits of 20 to 45 minutes or longer. Weekend mornings are usually quieter than weekday mornings.

If you are a driver calling during peak driving hours (evening rush hour, Friday and Saturday nights), expect longer waits because more drivers are on the road and more support issues arise. Calling early in the morning or mid-afternoon on a weekday is usually your best bet for a shorter wait.

If you reach a long wait time and do not want to hold, you can hang up and try again later. The Uber app will let you request a callback in some cases — if that option appears in your Help section, selecting it will add you to a queue and Uber will call you back when a representative is available, so you do not have to stay on hold.

What to do if you cannot reach support by phone

If the phone line is unavailable or you prefer not to call, you can contact Uber through the app's Help section by submitting a written request. Tap your profile, select "Help," choose your issue from the list, and at the bottom you will usually see an option to "Send us a message" or "Contact support." This creates a ticket that a support agent will respond to within 24 to 48 hours, though urgent issues may be handled faster.

For account security issues or if you believe your account has been compromised, submitting a written request through the app is often safer than calling, because you can include screenshots and detailed descriptions without worrying about being overheard. Support will respond with next steps, which may include resetting your password or enabling two-factor authentication.

If you have a dispute with a driver or delivery partner and want to escalate beyond the initial response, you can reply to the support message thread. Each reply keeps your case open and moves it higher in the queue if you are not satisfied with the first answer.

Frequently Asked Questions

Can I call Uber support from outside the United States?

The 1-800-253-0000 number only works from within the United States. If you are outside the US, use the Uber app to call support, which will route your call to the right team for your country. You can also check the Uber website for your region to find a local support number or contact method.

What if I call and the representative cannot solve my problem?

Ask the representative to escalate your case or transfer you to a supervisor. You can also ask for a case or ticket number so you can follow up later. If you are not satisfied with the resolution, you can submit a follow-up request through the app's Help section and reference the ticket number.

Do I need to pay for the phone call?

Calling 1-800-253-0000 is toll-free in the United States. If you are calling from a cell phone, the call will use your regular plan minutes or data, but Uber does not charge you directly for the call. Calling through the Uber app uses your data or WiFi connection.

How long does it usually take to get a refund after calling support?

If a representative issues a credit or refund during the call, it typically appears in your account within 3 to 5 business days. Some refunds, especially those related to payment disputes, may take longer if they require investigation. The representative will tell you the expected timeline when they process your request.

What if I was disconnected during a call with support?

If you were disconnected, call back using the same method. Have your case or ticket number ready if the representative gave you one. If you do not have a ticket number, provide your account email and a brief description of what you were calling about, and the new representative can look up your account history and see that you called recently.