Open the Uber app and enter your pickup location
The first step is to launch the Uber app on your phone or visit uber.com on a web browser. When you open the app, it will ask for permission to access your location. Allow this permission so Uber can show you your current pickup spot on the map.
If the app shows the wrong location, tap the pin on the map and drag it to where you actually are, or type your address into the "Where?" field at the top of the screen. You can also search for a landmark, intersection, or business name instead of an exact address.
Key Takeaways
- You must enter both a pickup location and a destination before requesting a ride, and the app will show you the estimated fare before you confirm.
- Uber shows you the driver's name, vehicle type, and rating before they arrive, and you can track their location in real time on the map.
- Payment is charged to the card, bank account, or Uber Cash balance you have saved in your account, so you do not need to pay the driver directly.
- You can set preferences like sharing your ride with other passengers heading the same direction or requesting a larger vehicle for more luggage or people.
Enter your destination and choose your ride type
Tap the "Where to?" field and type in your destination address, business name, or intersection. Uber will show you a list of matching locations as you type. Select the one you want.
Once you have entered both locations, the app displays available ride types. The most common options are UberX (standard sedan for up to four passengers) and Uber Comfort (newer vehicles with extra legroom). Some cities also show UberXL (larger vehicle for up to six passengers), Uber Black (premium sedan), or other local options. Each type shows its own estimated fare and arrival time for the nearest driver.
Review the fare estimate and confirm your request
Before you request the ride, the app shows you the estimated fare, which is based on distance, time of day, and current demand. This estimate is not a may provide — your final fare may be higher or lower depending on traffic and the actual route the driver takes. Surge pricing (higher fares during busy times) will be noted on the screen if it is in effect.
Once you have reviewed the fare and chosen your ride type, tap the button that says "Request [Ride Type]" at the bottom of the screen. The app will then search for available drivers in your area.
Track your driver and prepare for pickup
After you request a ride, the app shows you a map with your driver's location and vehicle. You will see the driver's name, photo, rating (out of five stars), and vehicle details like the color and license plate. The app also displays an updated arrival time that changes as the driver gets closer.
You can share your trip details with a friend or family member by tapping the share icon. This lets them see your location and destination in real time. If you need to cancel before the driver arrives, tap "Cancel Trip" — you may be charged a small cancellation fee depending on how close the driver is.
Add stops, preferences, or special requests
Before you confirm your ride request, you can add a stop along the way by tapping "Add Stop." This is useful if you need to pick up someone else or grab something before heading to your final destination. You can add up to three stops on most rides.
Some ride types let you set preferences. For example, UberX Shared lets you split the fare with other passengers heading in the same direction, which lowers your cost but means the driver may pick up additional riders. You can also request accessibility features (like a wheelchair-accessible vehicle) or note that you are traveling with a pet, though availability depends on your location and the drivers in your area.
Complete payment after your ride ends
Payment happens automatically when your ride ends. Uber charges the payment method you have saved in your account — a debit card, credit card, or Uber Cash balance. You do not need to pay the driver or tip through the app at that moment, though you have the option to add a tip within 30 days of your ride.
After the ride, the app shows you a receipt with the distance traveled, time elapsed, and final fare. You can rate your driver and leave comments about your experience. This feedback helps Uber maintain driver quality and can help other riders make decisions about their trips.
Frequently Asked Questions
What if no drivers are available when I request a ride?
The app will show "No drivers available" or a longer estimated wait time. You can wait for a driver to come online, or try requesting again in a few minutes. During very busy times or in areas with fewer drivers, wait times can be 15 to 30 minutes or longer.
Can I change my destination after the driver has been assigned?
Yes. Tap the destination field while the driver is en route and enter a new address. The fare will be recalculated based on the new route. If the new destination is significantly farther away, the driver may cancel the ride, and you will need to request a new one.
What happens if I am not ready when the driver arrives?
Most drivers will wait a few minutes, but if you do not get in the car within five minutes, the driver may cancel the ride and you could be charged a cancellation fee. If you need more time, message the driver through the app to let them know you are running late.
How do I request a ride for someone else?
You can request a ride and have it sent to another person's phone by using the "Request for Someone Else" option in the app. Enter their phone number and they will receive a notification with the ride details and driver information. They can track the driver and communicate with them directly.
What if I left something in the Uber?
Open the app, go to your ride history, find the trip, and tap "I lost an item." Describe what you left behind and Uber will contact the driver on your behalf. If the driver finds it, they can arrange to return it to you or hold it for pickup. Some drivers may charge a fee for returning items.