Creating Your Uber Eats Account

To use Uber Eats, you need an account linked to a phone number, email address, and payment method. You can sign up through the Uber Eats mobile app (available on iOS and Android) or through the Uber Eats website at ubereats.com. Both routes take about five minutes and ask for the same information.

Start by downloading the Uber Eats app or opening the website. Tap or click "Sign Up" and choose whether to create an account using your email, phone number, or an existing Google or Apple account. If you use email or phone, you will need to create a password — make it something you can remember but others cannot guess. Uber will send a verification code to confirm your email or phone number; enter that code to complete this step.

Next, add your name, delivery address, and at least one payment method. Uber Eats accepts credit cards, debit cards, and PayPal. Some regions also accept Apple Pay, Google Pay, or other digital wallets. You do not have to add a payment method when ready — you can do it when you place your first order — but having one ready speeds up checkout.

Key Takeaways

  • You can sign up through the Uber Eats app or website using your email, phone number, Google account, or Apple account.
  • Uber will ask for your delivery address and at least one payment method before you can place an order.
  • Your account works across the Uber Eats app and website, so you can order from either one.
  • You can update your delivery address, payment methods, and contact information anytime in your account settings.
  • Promo codes and credits appear in the app under "Promotions" and can be added to your cart before checkout.

Setting Your Delivery Address and Payment Information

Your delivery address tells Uber Eats where to send your food and which restaurants are available in your area. When you first sign up, enter the address where you want food delivered. You can change this address later — either before you place an order or by updating your account settings.

For payment, enter your card number, expiration date, and CVV (the three-digit security code on the back). If you use PayPal, you will be sent to PayPal's site to authorize the connection; you do not enter your PayPal password into Uber Eats itself. After you add a payment method, Uber may run a small temporary charge (usually $1 to $2) to verify the card is real. This charge drops off within a few days and does not count toward your order.

You can store multiple payment methods in your account. When you place an order, you choose which one to use at checkout. If a card expires or stops working, update it in your account settings under "Payment Methods" so your next order does not fail.

Browsing Restaurants and Placing Your First Order

Once your account is set up, open the app or website and you will see restaurants available in your delivery area. You can search by restaurant name, cuisine type, or dish. Each restaurant listing shows its distance from you, estimated delivery time, and any current promotions or discounts.

Tap or click a restaurant to see its menu. Add items to your cart by selecting them and choosing any options (size, toppings, special instructions). You can add items from multiple restaurants only if they are in the same area and Uber allows group orders — most of the time, you order from one restaurant per order.

When you are ready to check out, review your cart, confirm your delivery address, and choose your payment method. Uber will show you the subtotal, any applicable taxes, delivery fees, and service fees before you complete the purchase. Some orders may may have access to for discounts or free delivery if you have a promo code or an active Uber One membership.

Understanding Delivery Fees and Costs

Uber Eats charges several fees beyond the restaurant's menu prices. A delivery fee covers the driver's trip to the restaurant and to your address; this varies by distance and demand and may be higher during busy times. A service fee is a percentage of your subtotal (usually 10 to 15 percent) that goes to Uber. Some restaurants also add a small order fee if your subtotal is below a certain amount, typically $10 to $15.

Taxes are calculated on the subtotal and added at checkout. You will see the full total — including all fees and taxes — before you confirm your order, so there are no surprises. If you have a promo code, it usually reduces the subtotal or waives delivery fees; the discount appears in your cart before you pay.

Uber One is a membership program that offers free delivery on orders over a certain amount (usually $15) and other perks. It costs money per month, so compare the cost against how often you order to decide whether it makes sense for you.

Tracking Your Order and Contacting Support

After you place an order, the app shows you real-time updates: when the restaurant receives it, when they start preparing it, when the driver picks it up, and when the driver is on the way. You can see the driver's location on a map and get a notification when they are about to arrive.

If something goes wrong — the order is late, items are missing, or the food arrives cold — you can report an issue directly in the app. Tap the order, scroll to the bottom, and select "Report an Issue." Describe what happened, and Uber will investigate. Depending on the problem, you may receive a refund, a credit toward your next order, or both.

For account problems (forgotten password, billing questions, or suspicious activity), go to the Help section in the app or visit help.ubereats.com. You can chat with Uber support, call them, or submit a written request. Response times vary, but most issues are handled within 24 to 48 hours.

Managing Your Account Settings and Preferences

Your account settings let you update your profile, change your delivery address, manage payment methods, and set preferences for how Uber contacts you. To access settings, open the app, tap the menu icon (usually three horizontal lines), and select "Account" or "Settings."

You can save multiple delivery addresses (home, work, a friend's place) and switch between them when you order. You can also set dietary preferences or allergies in your profile so restaurants and drivers know about them. If you want to receive notifications about promotions or new restaurants, you can turn those on or off in your notification settings.

If you no longer want your account, you can delete it from the settings menu. This removes your profile, payment methods, and order history. You can create a new account anytime using the same email or phone number.

Frequently Asked Questions

Do I need a separate Uber Eats account if I already have an Uber account?

No. If you have an Uber account (for rides), you can use the same login for Uber Eats. Your payment methods and profile information carry over, though you can set a different delivery address for food orders than your usual pickup location for rides.

What if I forget my password?

Go to the sign-in screen on the app or website and tap "Forgot Password?" Enter your email or phone number, and Uber will send you a link to reset it. Check your email or text messages for the reset link, click it, and create a new password. If you do not receive the email, check your spam folder or try again with the phone number associated with your account.

Can I use someone else's payment method to pay for my order?

You can add any payment method to your account, including someone else's card, as long as you have permission to use it. However, the payment method must be added to your account first — you cannot enter a different person's card details at checkout without saving it. If the cardholder later disputes the charge, it may cause problems with your account.

What happens if my order never arrives?

Report the issue in the app when ready. Tap your order, select "Report an Issue," and choose "Order not received." Uber will contact the driver and restaurant to investigate. If the order truly did not arrive, you will usually receive a full refund or credit. Keep the app open and track the driver's location — sometimes orders are delayed but still on the way.

Can I change my order after I place it?

It depends on how quickly the restaurant starts preparing it. If you place an order and when ready realize you made a mistake, open the app and look for a "Cancel Order" button. If the restaurant has already started cooking, cancellation may not be possible, and you may be charged a cancellation fee. It is faster to contact Uber support through the app if you need to modify an order urgently.