How to reach Uber support by phone, chat, and in-app
Uber does not publish a single customer support phone number that works for all account types and issues. Instead, the way you contact support depends on whether you are a driver, a rider, or a business account holder, and what problem you are reporting. The fastest route for most people is the in-app support option, which connects you to a support agent through the Uber app itself without waiting on hold.
Riders can open the Uber app, tap the menu icon, select "Help," choose their issue from a list, and then tap "Contact Us" to message support or request a callback. Drivers access support through the Driver app by tapping the menu, selecting "Help," and following the same path. Both options let you describe your problem in writing before an agent responds, which creates a record of the conversation.
Phone support is available for both riders and drivers, but the number varies by country and region. In the United States, riders can request a callback through the app rather than calling a number directly — the app will call you at the number on your account. Drivers in the US can find their region-specific support number by opening the Driver app, going to "Help," and looking for the phone number listed for their area.
Key Takeaways
- In-app support through the Uber or Driver app is the primary way to reach support and usually the fastest option for getting a response.
- Riders can request a callback through the app instead of calling a phone number, and the app will initiate the call to you.
- Drivers have region-specific phone numbers listed in the Driver app under Help, since support is organized by local market.
- Chat support is available in the app for some issues, and you can also submit written descriptions of your problem before speaking to an agent.
- Response times vary depending on how busy support is and what type of issue you are reporting, but in-app requests typically get a response within hours.
What issues Uber support can and cannot handle
Uber support can address account problems, payment issues, lost items, trip disputes, driver or rider behavior complaints, and technical problems with the app. If you were charged incorrectly, lost something in a car, had a safety concern during a trip, or need to report a driver or rider, support can investigate and take action.
Support cannot change the price of a completed trip after the ride has ended, except in specific cases where the fare was calculated incorrectly due to a system error. They also cannot override surge pricing or may provide a lower rate on a future trip. If you are disputing a charge, support will review the trip details and may issue a refund if they find an error, but this is not automatic.
For account lockouts, password resets, or problems logging in, support can help you regain access. If your account has been deactivated or suspended, support can explain why and tell you what steps you need to take, though they cannot always reverse the decision when ready.
Response times and what to include when you contact support
Response times depend on how busy the support team is and what type of issue you are reporting. Safety concerns and account access problems usually get faster responses than billing disputes or lost item reports. In-app requests typically receive a first response within a few hours to one business day, though during peak times this can take longer.
When you contact support, include specific details: the date and time of the trip, the name of the driver or rider involved, your account email address, and a clear description of what happened. If you are reporting a lost item, describe it in detail and mention where you think you left it. If you are disputing a charge, explain why you believe the fare was wrong. The more information you provide upfront, the faster support can investigate.
Keep screenshots of any error messages, receipts, or messages from the driver or rider if they are relevant to your issue. If support asks you for additional information, respond as quickly as you can — delays in providing details can slow down the investigation.
Escalation and what to do if you are not satisfied with the response
If the first support agent's response does not resolve your issue, you can ask to escalate the case. In the app, you can reply to the support message and explain that you need further review. Escalated cases go to a different team that has more authority to investigate and make decisions about refunds or account actions.
Escalation does not may provide a different outcome, but it does mean your case will be reviewed by someone with more access to account history and trip data. Escalations typically take longer than initial responses — sometimes several business days — because the team handling them has a higher volume of complex cases.
If you remain unsatisfied after escalation, you can file a complaint with your state's attorney general or consumer protection office, or with the Federal Trade Commission. These agencies do not resolve individual disputes, but they track complaints and can investigate patterns of consumer harm.
Support options outside the app
Uber's website has a Help Center with articles about common issues, account settings, and how the service works. You can search for your problem there before contacting support, and you may find a solution without needing to wait for a response. The Help Center covers topics like how to change your payment method, how surge pricing works, and what to do if you were in an accident.
Some cities have Uber Greenlight Hubs, which are physical locations where drivers can go in person to speak with support staff. These are not available in all areas, and they focus mainly on driver issues rather than rider issues. You can search for a Greenlight Hub near you on the Uber website.
Social media accounts for Uber (Twitter, Facebook, Instagram) are monitored, but they are not the primary support channel. If you message Uber on social media, they will usually direct you back to the in-app support system or provide a phone number. Using the app directly is faster than waiting for a social media response.
Common reasons support requests take longer
Support requests about lost items take longer because the driver must be contacted first to check the car, and then the item must be retrieved and returned to you. This process can take several days. If the item is not found, support will tell you what happened and may offer a credit toward a future trip depending on the circumstances.
Disputes about trip charges take longer because support must review the route, the time of day, the traffic conditions, and the pricing rules that applied at that moment. If you are claiming the fare was too high, support will verify whether surge pricing was in effect and whether the route taken matched what the app showed. This investigation can take a week or more.
Safety complaints and reports of driver or rider misconduct are investigated thoroughly before any action is taken. Support may contact the other person involved, review trip details, and check account history. These investigations can take weeks, and support may not tell you the outcome due to privacy rules.
Frequently Asked Questions
Can I call Uber support directly without using the app?
In the United States, riders do not have a direct phone number to call; instead, you request a callback through the app and Uber calls you. Drivers have region-specific phone numbers listed in the Driver app under Help. In other countries, phone numbers and support methods vary, so check the Help section of your app for your location.
What should I do if support is not responding to my message?
If you have not heard back within 24 hours, send a follow-up message through the app explaining that you are still waiting for a response. Include your original issue and any new details. If support continues not to respond, you can try contacting them again by starting a new support request for the same issue.
Can Uber support refund me if I was overcharged?
Support can issue a refund if they find that you were charged incorrectly due to a system error or if the trip details do not match the fare charged. However, they cannot refund you straightforward because you think the price was too high or because surge pricing was in effect. You must explain specifically why you believe the charge was wrong.
What happens if I report a driver or rider for bad behavior?
Support will investigate the report by reviewing the trip details, checking the account history of the person involved, and possibly contacting them. Depending on what they find, the person may receive a warning, be temporarily suspended, or be permanently removed from the platform. You will not always be told what action was taken due to privacy rules.
Is there a way to contact Uber support in a language other than English?
Language support varies by region and country. In the United States, some support is available in Spanish and other languages depending on your location. Check the Help section of your app to see what languages are available in your area, or mention your preferred language when you contact support.