Where to reach Uber by phone and mail
Uber does not have a single customer service phone number that routes to a live representative. Instead, the company handles most support requests through the Uber app itself, where you can message the support team directly about your ride, account, or payment issue. For urgent matters during a trip, you can contact your driver through the app's messaging feature or call them directly using the phone number shown in the app.
If you need to send mail to Uber, you can reach their corporate office at 1515 3rd Street, San Francisco, CA 94158. However, for customer support issues, using the in-app support channel is faster than mailing a letter, since Uber's mail handling can take weeks.
Uber also operates regional support centers in different countries. If you are outside the United States, the address and contact method may differ. Check the "Help" section of your Uber app to see the support options available in your region.
Key Takeaways
- Uber's primary customer support is through the app's messaging system, not a phone line, and you can reach support from the "Help" section in your account.
- During an active trip, you can message or call your driver directly using the contact information shown in the app.
- Uber's corporate mailing address is 1515 3rd Street, San Francisco, CA 94158, but mail takes significantly longer than in-app support.
- Different countries and regions may have separate support channels and addresses, so check your app's Help section for your location.
How to contact support through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. From there, select "Help" to see a list of common issues and support options. You can search for your specific problem—such as a missing item, a trip issue, or a payment question—and the app will show you the steps to resolve it or give you the option to message support directly.
When you message support through the app, a representative will respond within a few hours to a few days, depending on how busy the support team is. Keep your message clear and include details like the date of your trip, the driver's name, and what went wrong. The more specific you are, the faster support can help you.
Contacting your driver during a trip
Once you have requested a ride and a driver has accepted, their phone number appears in the app. You can tap the phone icon to call them directly or use the in-app messaging feature to send a text message. This is the fastest way to reach someone if you need to change your pickup location, clarify where you are, or ask a quick question before they arrive.
If you have already completed a trip and need to reach the driver about a lost item, use the "Lost and Found" option in the Help section of the app. This notifies the driver and Uber's support team, and the driver can respond if they have your item.
What to do if you cannot reach support
If the in-app support channel is not responding or you believe your issue is urgent, check whether your problem falls into a category that Uber handles differently. Account security issues, fraud, or payment disputes may have separate support paths within the app. Look for a "Report a Problem" or "Safety" option in the Help menu.
For issues related to Uber Eats (food delivery), the support process is similar but accessed through the Uber Eats app rather than the Uber app. Each app has its own Help section and support team.
Uber's regional offices and support centers
Uber operates offices in major cities around the world, but most of these are not customer service centers. The San Francisco headquarters handles corporate matters, legal inquiries, and formal complaints. If you are in another country, Uber may have a local support center, but you will still reach it fastest through the app.
Some countries have local phone numbers or chat support options within the app. Open your app's Help section and look for "Contact Us" to see what options are available in your area. In some regions, Uber partners with local customer service providers, so the support experience may vary.
Using email for non-urgent matters
While Uber does not publish a general customer service email address, you can sometimes find email contacts for specific departments by searching "Uber [your issue] contact" online. However, email is slower than the in-app support channel and may not reach the right team. The in-app messaging system is designed to route your message to the correct department automatically.
If you are filing a formal complaint or have a legal matter, you may find additional contact information on Uber's website under "Contact Us" or "Legal." These channels are separate from customer support and are meant for specific types of inquiries.
Frequently Asked Questions
Does Uber have a customer service phone number I can call?
Uber does not operate a traditional customer service phone line. Support is handled through the in-app messaging system in the Help section. During an active trip, you can call your driver directly using the number shown in the app.
How long does it take to hear back from Uber support?
Response times vary, but most in-app support messages receive a reply within a few hours to a few days. Urgent issues may be prioritized faster. Mailed letters to the corporate office can take several weeks or longer.
Can I reach Uber by mail at their San Francisco address?
Yes, you can mail correspondence to 1515 3rd Street, San Francisco, CA 94158, but this method is much slower than using the in-app support channel. Use mail only for formal complaints or matters that require a paper record.
What if I lost something in an Uber?
Open the Uber app, go to Help, and select "Lost and Found." This notifies your driver and Uber's support team. The driver can respond if they have your item, and Uber can help coordinate its return.
Is there a different contact method for Uber Eats?
Yes, Uber Eats has its own app and support system. Open the Uber Eats app, go to Help, and follow the same process. Support for food delivery issues is handled separately from ride support.