What Uber Arena is and who uses it
Uber Arena is Uber's platform for booking live events — concerts, sports, theater, comedy shows, and other performances at venues across the United States. You search for events, buy tickets through the Uber app or website, and Uber handles the transaction. The tickets go directly to your account, and you show them on your phone at the venue door.
Uber Arena launched in 2023 as Uber's entry into the ticketing market, competing with services like Ticketmaster and StubHub. Not every venue or event uses Uber Arena — availability depends on whether the venue has partnered with Uber. You'll see Uber Arena tickets available only for events at participating locations.
The service is designed for people who already use the Uber app and want to book events without switching to a separate ticketing website. It integrates with your Uber account, so your payment method and address are already on file.
Key Takeaways
- Uber Arena tickets are sold through the Uber app or website, and you access them from your account on event day.
- Ticket prices include the face price plus Uber's service fees, which vary by event but typically range from a few dollars to 15 percent of the ticket price.
- Not all venues or events are available on Uber Arena — only venues that have partnered with Uber offer tickets through the platform.
- You can transfer tickets to another person through the Uber app, though some venues restrict transfers or require the original buyer to attend.
- Refund and cancellation policies depend on the event and venue, so check the specific event page before you buy.
How to find and buy tickets on Uber Arena
Open the Uber app or go to uber.com and look for the "Events" section. You can search by event name, artist, or venue, or browse by category — concerts, sports, theater, and so on. The app shows you upcoming events at venues near your location, though you can change the location to search elsewhere.
When you find an event you want, tap or click it to see available dates, times, and seating sections. The app displays the face price of each ticket, then shows you the total cost including Uber's service fee and any applicable taxes. You cannot see the exact fee breakdown before checkout — Uber shows only the final total.
Select your seats, review the total price, and proceed to checkout using the payment method on file with your Uber account. After purchase, the tickets appear in your Uber account under "Events" or "Tickets." You can view them anytime, and on event day you show the ticket on your phone at the venue entrance.
Understanding Uber Arena fees
Uber charges a service fee on top of the ticket's face price. The fee amount varies by event, venue, and ticket price — there is no single percentage that applies to all events. A $50 ticket might have a $3 to $7 service fee, while a $200 ticket might have a $15 to $30 fee. Uber does not publish a fee schedule, so you see the total cost only when you view a specific event.
Some events also include facility charges or venue fees, which are set by the venue, not Uber. These appear in the price breakdown at checkout. Taxes are calculated based on your location and the venue's location, and they are added to the total as well.
If you buy tickets far in advance, the price you pay is locked in — Uber does not adjust fees if prices change later. If an event is cancelled and refunded, Uber typically returns the full amount you paid, including fees, to your original payment method within 5 to 10 business days.
Transferring tickets to someone else
You can transfer Uber Arena tickets to another person through the Uber app. Open the event in your account, select the ticket you want to transfer, and choose "Transfer Ticket." Enter the recipient's email address or phone number, and Uber sends them a link to accept the transfer. Once they accept, the ticket moves to their Uber account.
Some venues restrict ticket transfers — for example, they may require the original buyer to be present at the event, or they may not allow transfers at all. Check the event details page before you buy to see whether transfers are permitted. If transfers are blocked, you will not see a transfer option in the app.
The person receiving the ticket does not need to pay anything — the transfer is free. They do need an Uber account to accept the transfer, so if they do not have one, they will need to create it first.
Refunds, cancellations, and what happens if an event is postponed
Refund policies vary by event and venue. Some events are non-refundable once purchased, while others allow refunds up to a certain date before the event. The event details page shows the specific refund policy before you buy — look for language like "refundable until [date]" or "non-refundable."
If the event is cancelled by the venue or promoter, Uber typically refunds the full ticket price plus fees to your original payment method. If the event is postponed to a new date, your ticket is usually valid for the new date automatically — you do not need to do anything. If you cannot attend the rescheduled date, you may be able to request a refund, but this depends on the venue's policy.
If you want to cancel a ticket you bought and the event allows refunds, open the event in your Uber account, select the ticket, and look for a "Cancel" or "Request Refund" button. Follow the prompts to submit your request. Refunds are processed to your original payment method and typically appear within 5 to 10 business days.
Venues and events available on Uber Arena
Uber Arena is available at select venues across the United States, but not all venues use the platform. Major concert venues, sports arenas, and theaters in large cities are more likely to offer Uber Arena tickets, but availability is still limited compared to Ticketmaster or other ticketing services.
You can see which venues near you offer Uber Arena by opening the Events section in the Uber app and browsing by location. If a venue you want to attend is not listed, it may not have partnered with Uber, or it may use a different ticketing service. In that case, you will need to buy tickets directly from the venue's website or through another ticketing platform.
Uber continues to add venues and events to the platform, so availability changes over time. If you do not see an event you want on Uber Arena, check back closer to the event date — it may be added later.
Frequently Asked Questions
Can I buy Uber Arena tickets without an Uber account?
No. You need an active Uber account to buy and hold tickets on Uber Arena. If you do not have an Uber account, you will need to create one first. The account is free, and you can sign up through the Uber app or website using an email address or phone number.
What if I lose my phone or cannot access my Uber account on event day?
Contact Uber support before the event and explain the situation. Uber may be able to send your ticket to another device, email it to you, or provide a backup code you can show at the venue. Call or message Uber through the app as soon as you realize there is a problem — do not wait until you arrive at the venue.
Can I buy tickets for someone else as a gift?
Yes. You can buy the tickets under your own account and then transfer them to the recipient's email address or phone number through the app. They will receive a link to accept the transfer and add the tickets to their own Uber account. Make sure they have an Uber account before you transfer the tickets.
Are Uber Arena tickets cheaper than tickets from other services?
Prices for the same event are usually similar across ticketing platforms because the face price is set by the venue or promoter. The difference is in the fees — Uber's service fees may be higher or lower than Ticketmaster's or other services, depending on the event. Compare the total price (including all fees) across platforms before you buy.
What if the venue requires ID or proof of age at the door?
Bring a valid government-issued ID. Uber Arena does not verify age or identity — the venue does that at entry. The ticket itself does not include your name or photo, so you may need to show ID even if you are the original buyer. Check the event details page to see whether ID is required.