What Uber information is and who can request it
Uber information is a service option within the Uber app that pairs you with drivers trained to help passengers with mobility challenges. When you request Uber information, you're matched with a driver who has completed Uber's accessibility training and agreed to information with boarding, exiting, and stowing mobility devices like wheelchairs, walkers, or canes.
You can request Uber information through the Uber app on your phone or through the Uber website. Open the app, tap the service selection screen, and choose Uber information instead of UberX or other ride types. The service is available in select cities; availability depends on your location and whether enough trained drivers are active in your area at that moment.
You do not need to have a specific disability diagnosis or documentation to request Uber information. You request it the same way you would request any other Uber service — by entering your pickup and dropoff locations and confirming the ride. If Uber information is not showing as an option in your app, it may not be available in your area yet.
Key Takeaways
- Uber information drivers have completed accessibility training and can help with boarding, exiting, and securing mobility devices during your ride.
- You request Uber information through the Uber app by selecting it as your service type before confirming your ride.
- Pricing for Uber information is typically higher than UberX because the service includes driver information and usually longer pickup and dropoff times.
- Uber information is available only in certain cities, and availability can vary by time of day depending on how many trained drivers are working.
- The service does not cover medical care, personal care information, or tasks beyond helping you board and exit the vehicle.
How pricing works for Uber information
Uber information costs more than a standard UberX ride because the service includes driver information and accounts for longer pickup and dropoff times. The exact price difference varies by city and depends on factors like distance, time of day, and current demand for rides.
You can see the estimated fare before you confirm your ride. The app will show you the price range for Uber information in your area for that specific trip. Surge pricing — when prices go up because demand is high — applies to Uber information the same way it does to other Uber services.
Payment works the same as any Uber ride: you can pay with a credit card, debit card, or payment method saved in your account. Tips are optional and can be added in the app after your ride ends.
What drivers are trained to do and what they are not
Uber information drivers have completed training on how to help passengers with mobility challenges. This training covers how to information someone boarding or exiting the vehicle, how to help find a wheelchair or walker, and how to communicate clearly about what information you need.
Uber information drivers are not trained to provide medical care, personal care information, or services beyond helping you get into and out of the vehicle. They cannot help with tasks like transferring between seats, using the bathroom, or managing medical equipment. If you need that level of support, you may need a different transportation service or a personal care attendant.
Drivers are expected to treat all passengers with respect and to ask what kind of help you need rather than assuming. If a driver does not provide the information you requested or treats you disrespectfully, you can report the issue through the Uber app.
Where Uber information is available
Uber information is not available in every city. As of now, the service operates in a limited number of locations across the United States and some international cities. Availability continues to expand, but it depends on Uber recruiting and training enough drivers in each area to meet demand.
To learn about Uber information is available where you are, open the Uber app and look at the service selection screen. If Uber information appears as an option, it is available in your area. If you do not see it listed, the service is not yet running in your location. You can check back periodically, as new cities are added over time.
Even in cities where Uber information operates, availability can change throughout the day. During times when fewer trained drivers are working, you may not be able to request the service, or wait times may be longer.
How to request Uber information and what to expect
To request Uber information, open the Uber app and enter your pickup and dropoff locations. Tap the service selection button and scroll to find Uber information. Select it, review the estimated fare, and confirm your ride. The app will match you with a nearby driver who has completed the accessibility training.
Wait times for Uber information are typically longer than for UberX because there are fewer trained drivers available. Depending on your location and time of day, you may wait 10 to 20 minutes or longer for a driver to arrive. The app will show you the estimated pickup time before you confirm.
When the driver arrives, they will know that you have requested Uber information and will be prepared to help you board. Let them know what information you need — for example, whether you need help with a wheelchair, walker, or cane, or whether you need a moment to move at your own pace. Drivers are trained to communicate clearly and to wait while you board at a comfortable speed.
Differences between Uber information and other Uber services
Uber information is different from UberX, Uber Comfort, and other standard Uber services because it includes trained driver information as part of the service. UberX drivers are not required to have accessibility training and are not expected to help passengers board or find mobility devices. Uber Comfort offers a higher-end vehicle and more space, but drivers are not trained in accessibility information.
If you use a wheelchair or mobility device and do not request Uber information, a standard Uber driver may not know how to help you safely board or find your device. Requesting Uber information ensures that your driver has the training and expectation to provide that help.
Some cities also offer paratransit services through public transportation systems, which are specifically designed for people with disabilities and may offer different pricing or may be able to access rules. Uber information is a private service and does not have the same may be able to access requirements as public paratransit.
What to do if you have a problem with your Uber information ride
If a driver does not provide the information you requested, treats you disrespectfully, or if something goes wrong during your ride, you can report the issue through the Uber app. Open the app, go to your ride history, find the ride in question, and tap the help icon. You can describe what happened and Uber will review your report.
You can also contact Uber support directly through the app or website if you need to discuss an issue in more detail. Keep details about what happened — the date, time, driver name, and what occurred — so you can give Uber clear information about the problem.
If you were charged incorrectly or believe the fare was wrong, you can dispute the charge through the app. Uber will review fare disputes and may issue a refund if they find an error.
Frequently Asked Questions
Do I need a disability diagnosis to request Uber information?
No. You do not need any documentation or diagnosis to request Uber information. You straightforward select it as your service type in the app. The service is designed for anyone who needs help boarding or exiting a vehicle or securing a mobility device.
What if Uber information is not available in my area?
If Uber information does not appear in your app's service selection screen, it is not yet available in your city. You can check back periodically, as Uber continues to expand the service to new locations. In the meantime, you can request a standard UberX ride and note in the app comments that you need information, though drivers are not required to provide it.
Can an Uber information driver help me transfer from my wheelchair to a seat in the car?
Uber information drivers are trained to help you board and exit the vehicle and to find your wheelchair, but they are not trained to provide personal care information like transfers between seats. If you need that level of support, you may need a personal care attendant to travel with you or a different transportation service designed for that purpose.
How much more does Uber information cost than UberX?
The price difference varies by city and trip. You can see the estimated fare for Uber information before you confirm your ride in the app. Prices are typically higher because the service includes driver information and longer pickup and dropoff times, but the exact amount depends on your location and distance.
What happens if a driver cancels an Uber information ride?
If a driver cancels after you have confirmed your ride, you will not be charged. You can request another Uber information ride, though you may wait longer for the next driver to arrive. If cancellations happen repeatedly in your area, it may mean that Uber information drivers are in short supply at that time of day.