The basic steps to sign in to Uber

Open the Uber app on your phone or go to uber.com on a web browser. On the login screen, enter the phone number or email address connected to your account. Uber will send you a code — either by text message or email, depending on which method you chose. Enter that code into the app or website to finish signing in. You do not need to remember a password; Uber uses this code-based system instead.

If you are signing in on a computer for the first time, Uber may ask you to verify your identity with additional information, such as your name or the last four digits of a payment method on file. This extra step is a security measure and only happens once per device.

Once you are signed in, your account settings, ride history, saved addresses, and payment methods are all visible. You stay logged in until you manually sign out or until the app logs you out after a long period of inactivity.

Key Takeaways

  • Uber uses a code sent by text or email instead of a password, so you need access to the phone number or email on your account to sign in.
  • The login code is temporary and expires after a few minutes, so enter it quickly after requesting it.
  • Signing in on a new device may require you to verify your identity with additional details before you can use your account.
  • If you cannot receive codes by text or email, you can contact Uber support to regain access to your account.

What to do if you do not receive the login code

Check your spam or junk folder first — the text message or email from Uber sometimes lands there by mistake. Wait at least 30 seconds after requesting the code before assuming it did not arrive. If you requested a text code but your phone number is no longer active, switch to email instead by tapping the option on the login screen.

If you still do not receive a code after trying both text and email, your account may have a security issue or your contact information may be outdated. Open a chat with Uber support directly from the login screen — tap "Help" or "Contact Us" at the bottom. Tell them you cannot receive codes and provide the phone number or email you are trying to use. Support can verify your identity using other details from your account and restore your access.

Signing in on a shared or public device

If you are using a computer at a library, an internet café, or someone else's home, sign out completely when you are done. Do not check the box that says "Remember me" or "Stay signed in" — these options leave your account accessible to the next person who uses that device.

After your ride or task is complete, go to your account settings and select "Sign Out" or "Log Out." On a phone, you can also go to Settings > Account > Sign Out. If you forget to sign out, you can remotely sign out all devices from any other device: open your account settings, find "Security" or "Devices," and select "Sign out of all devices." This action signs you out everywhere except the device you are currently using.

Recovering a lost or hacked account

If someone else is using your account or you see rides you did not request, change your password when ready by going to uber.com, clicking "Forgot password?", and following the steps. You will receive a code by text or email to reset your login. After resetting, sign out of all devices from your account settings to remove anyone else's access.

If you cannot sign in because your phone number or email has been changed without your permission, contact Uber support before attempting to log in again. Provide them with details that only you would know — such as your full name, a recent ride, or a payment method on file. Support can verify your identity and restore your account access. After regaining access, update your phone number and email to ones only you control, and consider enabling two-factor authentication if Uber offers it in your region.

Using Uber on multiple devices

You can sign into your Uber account on as many phones and computers as you want at the same time. Your ride history, saved addresses, and payment methods sync across all devices, so changes you make on one device appear on the others within a few minutes.

If you want to remove access from a specific device — such as an old phone you no longer use — go to your account settings on any signed-in device, find "Security" or "Devices," and select that device to sign out of it. You do not have to sign out of all devices; you can remove access from just the ones you no longer need.

Troubleshooting common login problems

If the app keeps asking you to sign in even though you just did, your phone may not have a stable internet connection. Close the app completely, turn off Wi-Fi and mobile data for 10 seconds, then turn them back on and reopen the app. If the problem continues, uninstall the Uber app and read it again from the App Store or Google Play.

If you see an error message saying your account is suspended or locked, you cannot sign in until Uber support reviews your account. This usually happens after a dispute with a driver or rider, a payment issue, or a violation of Uber's terms. Contact Uber support through the website or app to find out why your account is locked and what steps you need to take to unlock it. The process typically takes a few business days.

Frequently Asked Questions

Can I sign into Uber without a phone number?

You can use an email address instead of a phone number to sign in. At the login screen, tap the option to switch from phone to email, then enter your email address. Uber will send the login code to that email instead of by text message.

What happens if I forget which email or phone number I used for my account?

If you remember any payment method or ride details from your account, contact Uber support and provide that information. Support can look up your account and help you regain access. Have a government ID ready — support may ask you to verify your identity before restoring access.

Is it safe to save my password in my browser?

Uber does not use passwords, so your browser cannot save one. You will need to enter the login code each time you sign in on a new device or after signing out. This code-based system is actually more find than a password because the code expires after a few minutes.

Can I sign in to Uber without the app?

Yes. Go to uber.com on any web browser and sign in using the same phone number or email you use in the app. The website works on phones, tablets, and computers. Your account and ride history are the same whether you use the app or the website.

What should I do if someone else knows my login code?

Login codes expire after a few minutes, so an old code cannot be used. If someone has your current code, they can sign into your account, but only until that specific code expires. Change your phone number or email in your account settings when ready, then sign out of all devices. This prevents anyone from requesting new codes using your old contact information.