You can call Uber directly, but the process and availability depend on where you are and what type of service you need

Uber does not operate a single customer service phone line for booking rides. Instead, you reach Uber through the phone number associated with your account, which appears in the app after you request a ride. If you do not have the app or cannot use it, you can call 1-833-USE-UBER (1-833-873-8237) to reach Uber's general support line, though this number handles account issues and complaints rather than ride requests.

In some cities, Uber offers a phone-based booking option through a separate service. This is not the same as calling a traditional taxi dispatch — you still need an Uber account, and the process routes through Uber's system. Availability varies by location and is not offered in all markets.

Key Takeaways

  • Uber's main support number is 1-833-873-8237, but this handles account and billing issues, not ride requests.
  • After you request a ride through the app, your driver's phone number appears on your screen so you can contact them directly.
  • Some cities offer phone-based ride booking through Uber, but you must have an active Uber account to use it.
  • If you cannot use the app due to a disability or technical issue, contact Uber support to discuss alternatives for your location.

Calling Uber Support for Account and Billing Questions

The number 1-833-USE-UBER (1-833-873-8237) connects you to Uber's customer support team. This line handles lost items, billing disputes, account access problems, and complaints about rides. Wait times vary depending on call volume and your location.

When you call, have your Uber account email address and phone number ready. If your issue involves a specific ride, the support agent will ask for the date and time of the trip. You can also reach support through the app itself by going to the menu, selecting "Help," and choosing your issue type — the app often offers chat or email options that may be faster than calling.

Contacting Your Driver After You Request a Ride

Once you request a ride through the Uber app, your driver's phone number appears on your screen. You can call or text this number to communicate with your driver — for example, to let them know you are running late or to clarify your pickup location. Your driver can also call or text you using the number associated with your account.

This direct contact is separate from Uber's support line. If your driver does not answer or you need to cancel the ride, use the app to end the request rather than relying on a phone call alone.

Phone-Based Booking in Select Cities

Uber has tested phone-based ride booking in certain markets, allowing you to call a local number to request a ride instead of using the app. This service is not available everywhere. If your city offers it, the phone number is usually listed on Uber's website for your region or in your app under the "Help" section.

Even with phone booking, you must have an active Uber account with a valid payment method on file. The dispatcher will verify your account information and confirm your pickup and dropoff locations before assigning a driver. Ride pricing and wait times work the same way as app-based requests.

What to Do If You Cannot Use the App

If you have a disability, technical problem, or other barrier to using the Uber app, contact support at 1-833-873-8237 and explain your situation. Uber may be able to direct you to phone-based booking in your area, set up an alternative account access method, or discuss other options.

Some cities also have paratransit or accessible transportation services that work differently from Uber but may meet your needs. Your local transit authority's website can tell you what services are available in your area.

Uber Support for Accessibility and Special Requests

Uber offers Uber information and Uber WAV (Wheelchair Accessible Vehicle) in many cities. These services are requested through the app, but if you cannot use the app, call support to discuss how to book these rides by phone. The support team can sometimes process requests manually or direct you to the right phone line for your location.

Be specific about what you need — for example, whether you require a vehicle with a wheelchair lift, extra time for boarding, or a driver trained in accessibility. Support can note this on your account so future requests are handled correctly.

International Calling and Uber in Other Countries

If you are outside the United States, Uber's phone support number differs by country. Check the Uber website or app for the support number in your location. Some countries have local phone lines; others route through regional hubs.

International calling rates may explore if you are calling from abroad. Using the app's in-app chat or email support can sometimes avoid long-distance charges.

Frequently Asked Questions

Can I book an Uber ride by calling instead of using the app?

In most places, no — you must use the app to request a ride. However, some cities offer phone-based booking. Call 1-833-873-8237 and ask if your location has this option, or check your app's Help section for a local phone number.

What is the phone number for Uber customer support?

The main support line is 1-833-USE-UBER (1-833-873-8237). This number handles account issues, billing disputes, and complaints. It does not process new ride requests. Wait times vary by location and time of day.

Can I call my Uber driver before they arrive?

Yes. After you request a ride, your driver's phone number appears in the app. You can call or text to communicate about pickup details or delays. Your driver can also reach you at the phone number on your account.

What if I lost my phone and cannot access the Uber app?

Call 1-833-873-8237 and explain that you cannot access your account. Support can help you regain access or discuss alternatives. If you need a ride when ready, ask whether phone-based booking is available in your area.

Does Uber have a phone line for people with disabilities?

Uber does not have a separate disability line, but the main support number (1-833-873-8237) can discuss accessibility options like Uber WAV or Uber information, or help you book by phone if the app is not usable for you.