How to reach Uber support by phone

Uber does not publish a general customer service phone number that works for all account types and issues. Instead, the way you call support depends on what kind of account you have — driver, rider, or Uber Eats — and what problem you are trying to solve. Some issues can only be handled through the app or website, while others have dedicated phone lines.

The fastest way to find the right number is to open the Uber app, go to the Help section, describe your issue, and look for a "Call support" button. If that option appears, tap it and Uber will call you back rather than making you wait on hold. Not all issues show this button — the app will tell you if yours does not.

Key Takeaways

  • Uber support phone lines vary by account type and issue, so the Help section in your app is the most reliable way to find the right number.
  • The "Call support" button in the app triggers a callback rather than putting you on hold, which is faster than dialing a number yourself.
  • Driver support, rider support, and Uber Eats support each have separate phone lines and different hours of operation.
  • Some issues — like account lockouts or payment disputes — may require you to contact support through the app or website instead of by phone.
  • Wait times are usually shorter during off-peak hours, typically early morning or late evening.

Finding your phone number through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" and then choose the category that matches your problem — for example, "Trip issues," "Account and settings," or "Safety." Describe what is happening in as much detail as the app asks for.

After you submit your issue description, scroll down to see what options Uber offers. If a "Call support" button appears, that means a phone line is available for your problem. Tap it, and Uber will call your phone number within a few minutes. You do not have to dial anything yourself or wait in a queue — the system connects you directly to an agent.

If no call button appears, the app will show you other ways to get help: live chat, email, or a list of articles about your issue. Some problems — like a lost item or a safety concern — may have their own dedicated process that is faster than calling.

Phone numbers for Uber drivers

Uber driver support operates 24 hours a day in most countries, but the phone number is not the same everywhere. The most reliable way to reach driver support is through the Driver app: tap the menu icon, select "Help," describe your issue, and use the callback option if it is available.

Driver issues that typically have phone support include vehicle verification problems, payment disputes, account access issues, and questions about deactivation. If you are locked out of your account or cannot log in, calling is usually faster than waiting for an email response.

Some driver issues — like background check delays or document uploads — are handled only through the app or email, and a phone agent cannot speed them up. The Help section will tell you which route applies to your situation.

Phone numbers for Uber riders

Rider support is available through the Uber app during the hours you are most likely to need it, which varies by location. In most major cities, the callback option is available around the clock, though response times may be longer during very late night hours.

Rider issues that support can handle by phone include trip problems (a driver did not show up, you were charged incorrectly, or the trip ended in the wrong place), account access issues, and payment method problems. Safety concerns are also handled by phone, and these calls are prioritized.

If you are disputing a charge or reporting a lost item, the app may ask you to file a report first before offering a phone callback. This helps the agent have information ready before they call you back.

Phone numbers for Uber Eats support

Uber Eats support is available through the Uber Eats app using the same Help and callback system as the main Uber app. Open the app, tap the account icon, select "Help," and describe your order issue.

Eats support handles problems like missing items, incorrect orders, driver issues, and payment disputes. If your food arrived cold or incomplete, you can usually request a refund or credit directly through the app without calling, but a phone callback is available if you need to discuss the issue with an agent.

Some Eats issues — like a restaurant problem or a delivery address issue — may require you to contact the restaurant directly rather than Uber support. The app will let you know which party is responsible for your specific problem.

What to have ready before you call

Before you tap the callback button, gather the information that will help the agent help you faster. Have your account email address or phone number ready, and know which trip, order, or account issue you are calling about.

If the problem involves a specific trip or order, have the trip ID or order number visible. You can find this in your app history — tap the trip or order and look for a number that starts with "U" or a long string of numbers. If you are calling about a payment dispute, have your receipt or bank statement showing the charge.

If you are calling about a safety issue, be ready to describe what happened and when. If you are reporting a lost item, remember the color, brand, or any identifying details about what you left in the car or at a restaurant.

When phone support is not available for your issue

Some problems cannot be solved by phone because they require document uploads, background checks, or investigation that takes time. If the Help section does not show a call button, it means your issue falls into this category.

Account lockouts due to suspicious activity, for example, usually require you to verify your identity through the app or email before a phone agent can help. Background check delays for drivers cannot be rushed by calling — the agent will only tell you the same status the app already shows.

If you believe your issue should have phone support but does not see the button, try describing it differently in the Help section. Sometimes rewording the problem — for example, saying "I cannot log in" instead of "account issue" — will surface the callback option.

Frequently Asked Questions

Can I call Uber support without using the app?

Uber does not publish a general phone number you can call directly. You must use the app or website to request a callback. If you do not have the app installed, read it, create or log into your account, go to Help, and request a callback from there.

How long does it take for Uber to call me back?

Callback times vary depending on how busy support is and what time you request the call. During peak hours (lunch and dinner time for riders, morning and evening for drivers), you may wait 10 to 30 minutes. Off-peak hours usually mean a callback within a few minutes.

What if I miss the callback from Uber support?

If you miss the call, go back to the Help section and request another callback. You do not have to wait for the original callback window to expire — you can request a new one when ready. Make sure your phone is set to receive calls from unknown numbers, as Uber support calls may come from a number not in your contacts.

Can I email Uber support instead of calling?

Yes. If the Help section does not show a callback button, it will show an email option. Email is slower than a phone callback — responses typically take 24 to 48 hours — but it works for issues that do not need when ready attention, like general account questions or feedback.

Is there a phone number for Uber corporate or billing?

Uber does not have a separate corporate customer service line. All support — including billing disputes and account issues — goes through the Help section in the app. Billing problems are handled by the same support team as trip issues, and they can be resolved by phone callback.