Uber Central is the management dashboard where restaurant owners control their Uber Eats presence

Uber Central is a web-based control panel that restaurant owners and managers log into to run their Uber Eats business. From Central, you manage your menu, set your hours, see incoming orders, track deliveries, and handle customer issues — all in one place instead of jumping between apps or phone calls.

If you have a restaurant on Uber Eats, you already have a Central account. You access it by going to ubereats.com and signing in with your restaurant email and password. The dashboard shows real-time order volume, which items are selling, which ones customers are complaining about, and how your delivery times compare to other restaurants in your area.

Central is built for the person running the day-to-day kitchen or front-of-house operations — not the owner who set up the account months ago. It's where you pause your store when you run out of ingredients, where you see that a customer ordered something you marked as unavailable, and where you respond to a one-star review before it sits there for a week.

Key Takeaways

  • Uber Central is the restaurant management dashboard where you control menu items, hours, pricing, and order flow for your Uber Eats storefront.
  • You log in at ubereats.com using your restaurant account credentials, and the dashboard updates in real time as orders come in.
  • From Central you can pause individual menu items or your entire store, adjust delivery fees, see which dishes are popular, and respond to customer feedback.
  • Order information appears in Central and can also be sent to your point-of-sale system or a printer in your kitchen, depending on how you set it up.
  • Central shows you metrics like average delivery time, customer ratings, and order volume so you can spot problems before they hurt your business.

How to log into Uber Central and find your dashboard

Go to ubereats.com in a web browser on a computer or tablet — Central works best on a larger screen, though you can view it on a phone. Look for a "Restaurant" or "Partner" link, usually at the top or bottom of the page. Click it and you'll be taken to a sign-in screen.

Enter the email address and password you used when you first set up your restaurant on Uber Eats. If you don't remember the password, click "Forgot password?" and Uber will send you a reset link to that email. Once you're signed in, you land on your main dashboard, which shows today's orders, your store status (open or closed), and quick links to your menu and settings.

If multiple people at your restaurant need to log in, you can add them as managers or staff from the Settings section. Each person gets their own login, and you can control what each one is allowed to do — for example, a kitchen manager might see orders but not be able to change prices.

Managing your menu and item availability in Central

Your menu in Central is a live copy of what customers see on the Uber Eats app. When you change something in Central, it updates for customers within a few minutes. This is where you add new dishes, remove old ones, change prices, add photos, and write descriptions that help customers understand what they're ordering.

If you run out of an ingredient mid-shift, you don't have to take your whole store offline. Click the item in Central and toggle it to "unavailable." Customers won't see it in the app, and you won't get orders for it. When you restock, toggle it back on. You can also set items to be unavailable during certain hours — for example, if you don't serve breakfast items after 11 a.m., Central can hide them automatically.

Central also lets you create item modifiers: the add-ons and customizations customers choose when they order. If you sell a burger, you might add modifiers for "Toppings" (lettuce, tomato, onion) or "Sauce" (ketchup, mayo, mustard). Customers select these when they order, and the full order prints in your kitchen so your staff knows exactly what to make.

How orders appear in Central and reach your kitchen

When a customer places an order through the Uber Eats app, it shows up in Central within seconds. You see the customer's name, their address, what they ordered, any special requests they wrote in, and the total they paid. The order also shows whether it's being delivered by Uber or picked up by the customer.

Most restaurants connect Central to their existing point-of-sale system (POS) — the register and kitchen printer system they already use. When an order comes in through Uber, it prints in the kitchen just like an order placed at the counter. If you don't have a POS system, or if your POS doesn't integrate with Uber, you can print orders directly from Central or have them sent to a tablet or phone that sits in your kitchen.

As your staff prepares the order, you mark it as "preparing" in Central. When it's ready, you mark it as "ready for pickup" (if the customer is picking it up) or "ready for delivery" (if Uber is delivering it). This tells the Uber driver when to come get the food, and it tells the customer their order is on the way.

Adjusting prices, fees, and delivery settings

Central lets you set different prices for items depending on whether a customer orders for delivery or pickup. Many restaurants charge slightly more for delivery to cover the Uber commission and delivery costs. You can also set a minimum order amount — for example, "orders must be at least $15 for delivery" — and a delivery fee that goes to your restaurant (separate from what Uber charges the customer).

You control your store hours in Central. If you're closed on Mondays, you can set that once and it repeats every week. If you close early one day for a private event, you can adjust just that day without changing your regular schedule. Customers won't be able to place orders when you're marked as closed.

Central also shows you surge pricing — times when Uber is charging customers more because demand is high. You can't control Uber's surge pricing, but you can see when it's happening and understand why you might get a spike in orders at certain times.

Tracking performance and responding to customer feedback

Your Central dashboard includes a metrics section that shows your average delivery time, your customer rating (out of 5 stars), how many orders you've received this week or month, and which items are your bestsellers. If your delivery time is creeping up, you can see it here and decide whether you need to hire more kitchen staff or adjust your menu to focus on faster items.

When a customer leaves a review or rating, it appears in Central. You can respond to reviews — both positive and negative — directly from the dashboard. If someone complains that their order was cold or incomplete, you can respond publicly to explain what happened or offer to make it right. Responding to reviews, especially negative ones, shows other customers that you take feedback seriously.

Central also tracks which items get the most complaints. If three customers in a week say your fries were soggy, that's a signal to look at how you're packaging or timing them. The data helps you spot patterns you might miss if you only hear complaints one at a time.

Handling refunds and order issues through Central

If a customer contacts you to say their order never arrived or was wrong, you can handle it through Central. You can issue a refund, send a credit to their account, or arrange for a replacement order. The process is straightforward: find the order, click the issue type, and follow the prompts. Uber tracks these interactions, so if a customer is repeatedly claiming orders didn't arrive, Uber's fraud team can investigate.

You can also pause your entire store from Central if you need to — for example, if your kitchen loses power or you run out of most of your ingredients. When you pause, customers can't place new orders, but existing orders still show up so you can complete them. Once you're ready to take orders again, you unpause and you're back online.

Frequently Asked Questions

Can I manage my Uber Eats store from my phone?

You can view your Central dashboard on a phone, but it's designed for a computer or tablet screen. You can see orders and mark them as ready, but managing your menu, changing prices, or adjusting settings is much harder on a small screen. Most restaurant managers keep a tablet or computer in the kitchen or office specifically for Central.

What happens if I don't respond to an order in Central?

If you don't mark an order as received or preparing within a few minutes, Uber may send you a notification reminder. If you take too long to prepare orders consistently, your average delivery time goes up, which can hurt your ranking in the app. Customers see restaurants with faster delivery times first, so slow response times cost you orders.

Can I change my menu prices in Central without affecting my in-restaurant prices?

Yes. Your Uber Eats prices in Central are separate from whatever you charge customers who walk in or call. You can charge $12 for a burger in your restaurant and $14 on Uber Eats if you want to. Many restaurants do this to account for Uber's commission and delivery costs.

Do I have to use Central, or can I manage my Uber Eats store another way?

Central is the main way Uber Eats restaurants manage their presence. You can't opt out of it. However, if you use a point-of-sale system that integrates with Uber, you can manage some things (like pausing items or marking orders ready) from your POS instead of logging into Central separately.

What if I forget my Central login password?

Go to ubereats.com, click the Restaurant link, and click "Forgot password?" on the sign-in screen. Uber will send a password reset link to the email address associated with your restaurant account. If you don't have access to that email, contact Uber support through the help section in Central or call the restaurant support line.