Uber's main customer support phone number and when to use it
Uber does not publish a single company-wide phone number that customers can call. Instead, support is routed through the Uber app itself, and the phone number you reach depends on your issue type and location. When you open a support request in the app, Uber may offer you a callback option rather than a number to dial outbound.
For ride issues — a driver who didn't show, a fare dispute, a lost item — you start a support chat or request a callback through the Uber app under "Help". For Uber Eats delivery problems, the process is the same but within the Eats app. Uber does not staff a general customer service line that accepts inbound calls.
If you need to reach Uber about an account, payment method, or safety concern, the app's help section is the fastest route because it connects you to a support agent who can see your account history and trip details in real time.
Key Takeaways
- Uber handles customer support through the app's Help section, not through a published phone number you can call directly.
- You can request a callback from Uber support through the app, and they will call you at a number you provide.
- The callback option is available for ride and delivery issues, account problems, and payment disputes.
- Response time for callbacks typically ranges from a few minutes to several hours depending on support volume and your location.
- If you cannot use the app, you may find a location-specific support number by searching "Uber support [your city]" online, though these are not official Uber lines.
How to request a callback through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" and then choose the trip or issue you need support with. The app will show you a list of common problems — driver didn't arrive, fare seems wrong, lost an item, payment issue — and you can tap the one that matches your situation.
After you describe the problem, Uber will offer you options to resolve it. One option is usually "Call us" or "Get a callback". If you select the callback option, enter the phone number where you want to be reached and confirm. Uber will call that number within the timeframe shown (often "within 5 minutes" or "within 1 hour" depending on support demand).
Keep the app open while you wait for the callback. The support agent will have your trip information, account details, and the description you provided already loaded, so they can start helping when ready.
What to do if you cannot use the app
If your phone is broken, you do not have the app installed, or your account is locked, you have limited options because Uber's support system is built around the app. Your best path is to use a computer to visit help.uber.com, where you can log into your account and submit a support request the same way you would in the app.
From the help website, you can describe your issue, and Uber will offer a callback option there as well. You will need your account email and password to log in. If you cannot remember your password, use the "Forgot password" link to reset it before you contact support.
If you do not have access to a computer or the app, and you need when ready help — for example, you left something in a car and need to reach the driver — ask someone nearby to use their phone to contact Uber on your behalf, or visit an Uber office in your city if one exists in your area.
Regional support numbers and third-party contact information
Some cities have Uber offices or support hubs that publish local phone numbers. These are not Uber's main customer service line but rather office locations where you may be able to reach someone in person or by phone. To find one, search "Uber support office [your city]" or "Uber Greenlight Hub [your city]". Greenlight Hubs are physical locations where Uber drivers can get help, and some accept customer inquiries as well.
You may also find third-party numbers listed online — taxi commissions, city transportation departments, or consumer complaint services that handle Uber disputes. These are not Uber's own numbers but may be able to file a complaint on your behalf or direct you to the right department.
Be cautious of any phone number you find online that claims to be Uber support. Scammers sometimes publish fake support numbers, and calling them can lead to fraud. Always start with the app or help.uber.com to be certain you are reaching Uber's actual support team.
How long callbacks typically take
Uber does not may provide a specific callback time, but the app usually shows an estimate when you request one. During busy hours — rush hour, bad weather, major events — wait times can extend to 30 minutes or longer. During slower periods, you may receive a callback within 5 to 10 minutes.
If you do not receive a callback within the estimated window, you can submit another support request through the app. Do not call Uber back; instead, open a new help ticket and note that your previous callback did not come through. This creates a record that helps Uber prioritize your case.
Callback availability varies by location and issue type. Some cities and issue categories have shorter wait times than others. If the wait is very long, you can also try the chat option in the Help section, which sometimes has shorter response times than callbacks.
Payment and billing support
If your issue involves a charge on your account, a refund, or a payment method that was declined, use the Help section to request a callback about billing. Uber's billing support team can see your transaction history and can often resolve disputes or issue refunds without needing to transfer you.
When you contact billing support, have your payment method information and the trip or order details ready. The support agent will ask which charge you are disputing and why. If Uber agrees the charge was an error, they can refund it to your original payment method within 5 to 10 business days.
Safety and account security concerns
If you have a safety concern — you felt unsafe during a ride, you believe your account has been hacked, or you want to report a driver — contact support through the app when ready. These issues are prioritized higher than other support requests, and you may receive a callback faster.
For account security issues like a compromised password or unauthorized charges, you can also change your password directly in the app under "Account" > "Security" while you wait for support to call back. Changing your password will sign out any other devices that are logged into your account.
If you are in when ready danger, call 911 instead of Uber support. Uber support cannot dispatch emergency services, but local police can.
Frequently Asked Questions
Can I call Uber directly without using the app?
No, Uber does not accept inbound calls to a general customer service number. You must use the app or visit help.uber.com to request a callback. The support agent will then call you at the number you provide.
What if I requested a callback and Uber never called?
Submit a new support request through the app and mention that your previous callback did not come through. Include the date and time of your first request. Uber will prioritize the new ticket and may offer a different contact method, such as chat support.
Is there a phone number for Uber corporate or headquarters?
Uber's corporate office is in San Francisco, but that number is not for customer support. Customer issues must go through the app or help.uber.com. If you need to contact Uber about a business matter, legal issue, or media inquiry, you can find contact information on Uber's official website under "Contact Us".
Can I text Uber support?
Uber does not offer text message support. You can use the chat feature in the Help section of the app, or you can request a callback. Chat responses may take longer than callbacks during busy periods.
What if my issue is urgent and I cannot wait for a callback?
If your issue is a safety emergency, call 911. For urgent non-emergency issues, try the chat option in the Help section first — it sometimes has shorter wait times than callbacks. You can also try requesting a callback during off-peak hours (early morning or late evening) when support volume is lower.