How to contact Uber depending on what you need
Uber does not publish a single customer service phone number that works for all issues. Instead, the way you reach them depends on whether you are a driver, a rider, or a business account holder — and what problem you are trying to solve. Most contact routes run through the Uber app itself, where you can message support directly about a specific trip or account issue. For urgent safety concerns, you can call 911; for other emergencies tied to a ride, the app has a dedicated emergency button.
If you do not have the app or cannot use it, Uber maintains limited phone and email channels, but response times vary widely and many issues cannot be resolved that way. The fastest path to a response is almost always through the app's built-in support feature, which connects you to a support agent who can see your account and trip history.
Key Takeaways
- The Uber app's "Help" section is the primary contact method for riders and drivers; you message support directly about a specific trip or account issue.
- Uber does not publish a general customer service phone number, but you can call 911 for safety emergencies during a ride.
- For non-emergency issues, you can reach Uber through the app, email, or web form, but response times are slower than in-app support.
- Driver and rider support channels are separate; make sure you are using the correct app or account type when you contact them.
- Some issues — like payment disputes or account access problems — may require you to submit documents or information through the app or email.
Contacting Uber through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support" — the exact label depends on whether you are logged in as a rider or driver. You will see a list of common issues: "Trip issues," "Account and payment," "Safety," and others. Tap the category that matches your problem.
After you select a category, the app will show you articles and troubleshooting steps. At the bottom of the screen, you will see a button that says "Contact support" or "Message us." Tap it. You can then describe your issue in a text box. Uber's support team will respond within the app, usually within a few hours during business hours, though response times can stretch to a day or more during peak times or on weekends.
When you message support about a specific trip, the agent can see that trip's details — pickup location, dropoff location, driver information, and payment method. This makes it much faster to resolve issues like incorrect charges or lost items. Always message about a specific trip rather than sending a general account question, if possible.
Reaching Uber by email or web form
Uber does not list a single email address for customer support on its main website. Instead, you can submit a support request through the web form at help.uber.com. Visit that page, select your country and account type (rider or driver), choose the issue category, and fill in your details. You will receive a ticket number and can expect a response within one to three business days, though this varies.
Some issues — like disputes over charges, lost items, or account security concerns — may require you to upload documents or photos. The web form will prompt you to attach files if they are needed. Keep your ticket number so you can reference it if you need to follow up.
Email is not the primary support channel, but if you have already submitted a web form and received a ticket number, you can reply to the confirmation email to add information to your case. Do not send a new email to a general Uber address; responses to unsolicited emails are unreliable.
Phone contact for drivers
Uber driver support does maintain phone lines in some regions, but availability varies by country and city. To find the phone number for driver support in your area, open the driver app, go to "Help," and look for a phone option. Not all regions have this available.
If a phone number is listed, call times are usually limited to business hours. Wait times can be long, especially during peak driving hours. For most driver issues — payment problems, account access, vehicle documents — the in-app support channel is faster and more reliable than calling.
Safety emergencies and urgent situations
If you are in when ready danger during a ride, call 911. Do not wait for an Uber support response. After you call 911, you can also use the emergency button in the Uber app to alert Uber's safety team, but emergency services should always be your first call.
The Uber app also has a "Safety Toolkit" feature that lets you share your trip details with emergency contacts in real time. You can set this up before you ride. If you feel unsafe during a trip, you can also end the ride early and exit the vehicle if it is safe to do so.
For non-emergency safety concerns — like a driver or rider behaving inappropriately, but not posing when ready danger — use the "Report safety concern" option in the app after the trip ends. Describe what happened, and Uber's safety team will review it. Response times for these reports are typically one to three business days.
Account access and payment disputes
If you cannot log into your Uber account, tap "Trouble signing in?" on the login screen. You will be asked to verify your identity using your email or phone number. Uber will send you a link to reset your password or regain access. This usually works within minutes.
If you believe you were charged incorrectly for a ride, open the app, find the trip in your history, tap it, and select "Report an issue." Describe the problem — for example, "I was charged twice" or "The fare was higher than the estimate." Uber will review the charge and may issue a refund. This process usually takes three to seven business days.
For payment method issues — like a card being declined or a payment failing — go to "Account" in the app, then "Payment methods," and update your information. If the problem persists, contact support through the app's Help section and describe which payment method is not working.
Lost items and property damage
If you left something in an Uber vehicle, open the app, find the trip, and tap "I lost an item." Describe what you lost and where you think you left it. Uber will contact the driver on your behalf. Drivers have the option to return items to Uber's lost and found or contact you directly.
Response time depends on the driver's availability. Some drivers respond within hours; others may take a day or two. If the driver does not respond within 24 hours, you can follow up through the app's support channel and ask Uber to help locate the item.
If your vehicle or property was damaged during a ride, report it through the app within 24 hours. Take photos of the damage and submit them with your report. Uber will review the claim and may ask the driver for their account of what happened. Damage claims can take one to two weeks to resolve.
Frequently Asked Questions
Does Uber have a customer service phone number I can call?
Uber does not publish a general customer service phone number for riders. Driver support may have a phone line in your region, but you can find it only through the driver app's Help section. For most issues, the in-app support channel is faster and more reliable than phone support.
How long does it take to get a response from Uber support?
In-app messages usually receive a response within a few hours during business hours, though it can take up to a day during weekends or peak times. Web form submissions typically take one to three business days. Phone support, where available, may have long wait times.
Can I contact Uber on social media?
Uber monitors some social media accounts, but this is not an official support channel. Messages sent through social media are slower and less reliable than in-app support. Always use the app's Help section or the web form at help.uber.com for official support requests.
What should I do if Uber support is not responding to my issue?
If you have submitted a support request and have not heard back within the expected timeframe, log back into the app or your web form ticket and add a follow-up message. Include your ticket number if you submitted a web form. If the issue involves a payment dispute, you can also contact your bank or credit card company to dispute the charge.
How do I report a driver or rider for inappropriate behavior?
After the trip ends, open the trip details in the app and select "Report safety concern" or "Report this driver/rider." Describe what happened. Uber's safety team will review the report, usually within one to three business days, and may take action including deactivating the account if the behavior violates Uber's policies.