Uber's main customer support number and what it covers
Uber does not publish a single universal phone number for all customer issues. Instead, the way you reach support depends on what you need help with — rides, Uber Eats, driver issues, or account problems. The fastest way to contact Uber is through the app itself, where you can message support directly about your specific trip or order.
If you are looking for a phone number, Uber's support team can be reached through the app by tapping the menu icon, selecting "Help," and then choosing your issue. From there, you can request a callback rather than waiting on hold. This callback system means Uber calls you back at a time that works for you, rather than you sitting on a phone line.
For Uber Eats orders, the process is the same — open the app, go to Help, describe your problem, and request a callback. Uber does maintain phone support, but it is routed through the app to reduce wait times and connect you to the right team the first time.
Key Takeaways
- Uber routes phone support through its app rather than publishing a main number, so you request a callback through the Help section instead of calling a line.
- The callback system means Uber calls you back instead of you holding on the phone, and you can continue using the app while you wait.
- Different issues — rides, Eats orders, driver account problems, or account access — route to different support teams, and the app directs you to the right one based on your issue.
- If you cannot access the app, you may find a phone number in your confirmation email for that specific trip or order.
How to request a callback through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — choose the one that matches your problem, such as "Trip issues," "Lost item," "Account and payment," or "Eats order."
After you select your issue, Uber shows you some self-service options first. If none of those solve your problem, scroll down and tap "Contact Us" or "Get help." You will then see an option to request a callback. Enter your phone number and confirm. Uber will call you back, usually within a few minutes to an hour depending on support volume.
Keep your phone nearby and answer when Uber calls. If you miss the callback, you can request another one through the same Help section. The callback number will show as a private or blocked number on your phone, so do not ignore calls from unknown numbers while you are waiting.
What to do if you cannot access the app
If your phone is broken, you do not have the app installed, or you are locked out of your account, check your confirmation email from your most recent trip or order. That email usually contains a trip-specific support number or a link to contact support for that particular ride or delivery.
You can also visit uber.com on a computer or mobile browser and log into your account. From there, go to "Help" and follow the same process to request a callback. The website version of support works the same way as the app.
If you are completely locked out of your account and cannot receive a callback, you may need to contact Uber through social media (Twitter, Facebook) or wait until you can regain access to your account. Uber does not publish a general customer service phone number for account access issues.
Different support numbers for different Uber services
Uber operates several services — Uber (rides), Uber Eats (food delivery), Uber Freight (commercial shipping), and Uber Driver support. Each has its own support team, and the app routes you to the correct one based on which service you are contacting about.
If you are an Uber driver with an issue about your driver account, earnings, or vehicle documents, the Help section in the driver app works the same way — tap Help, describe your issue, and request a callback. Driver support handles different issues than passenger support, so make sure you are using the driver app if you are contacting about driving.
Uber Eats has its own app, but the support process is identical. Open Uber Eats, tap the account icon, select "Help," choose your issue (order not arrived, wrong items, payment problem), and request a callback.
What information to have ready before you call
Before you request a callback, gather the details about your issue. For a ride problem, have your trip number ready — you can find this in the app under "Your Trips" or in your confirmation email. For an Uber Eats order, have your order number. For a driver account issue, have your driver ID or the date and time of the trip in question.
Have your phone number and the email address associated with your Uber account available. If your issue involves a payment problem, have your payment method details (last four digits of your card, for example) ready. If you are reporting a lost item, be specific about what you left behind and when.
The more details you provide when you describe your issue in the app, the faster the support team can help you when they call back. Instead of saying "my ride was late," say "my ride on Tuesday at 3 p.m. from Main Street to the airport never showed up, and I was charged the full fare."
Common reasons to contact Uber support
Ride issues: Your driver did not show up, you were charged incorrectly, the driver took a wrong route, or you had a safety concern. You can also report a lost item left in the car.
Uber Eats issues: Your order did not arrive, items were missing or wrong, the food was cold or damaged, or you were charged twice. You can also report a delivery driver issue.
Account and payment issues: You cannot log in, your payment method was declined, you see an unauthorized charge, or you need to update your information.
Driver account issues: Your documents were rejected, you have questions about your earnings, your account was deactivated, or you need help with the driver app.
What to expect from Uber support
When Uber calls you back, a support agent will ask you to describe your issue in detail. They may ask follow-up questions to understand what happened. Depending on the issue, they may be able to resolve it when ready — such as refunding an incorrect charge or crediting your account.
For some issues, like a lost item, the support agent will file a report and contact the driver on your behalf. They will ask you to check back in a few days. For safety concerns or driver misconduct, Uber opens an investigation, which can take longer.
If your issue cannot be resolved during the call, the agent will explain next steps and give you a reference number. Keep that number in case you need to follow up. You can also message support again through the app with your reference number to check on progress.
Frequently Asked Questions
Does Uber have a phone number I can call directly without using the app?
Uber does not publish a general customer service phone number. Support is routed through the app via callback request. If you have a trip or order confirmation email, that email may contain a trip-specific number. Otherwise, access support through the app or website.
How long does it take for Uber to call me back?
Callback times vary depending on how busy support is. Most callbacks come within a few minutes to an hour. During peak times, it may take longer. You can continue using the app while you wait, and Uber will call the phone number you provided.
What if I miss the Uber callback?
If you miss the call, go back to the Help section in the app and request another callback. You can request multiple callbacks if needed. Make sure your phone is set to accept calls from unknown or private numbers, since Uber support calls may show as blocked.
Can I email Uber support instead of calling?
Uber does not offer email support for most issues. The app-based callback system is the primary way to reach support. For specific issues like lost items or safety concerns, you can message support through the app, and they may respond via message or callback.
Is there a different number for Uber driver support?
Driver support works the same way as passenger support — through the driver app. Open the driver app, tap Help, select your issue, and request a callback. Driver support handles account, earnings, and vehicle document questions.