The fastest way to contact Uber depends on what you need fixed

Uber does not publish a phone number for general customer service. Instead, you reach support through the Uber app itself, your email account, or the Uber website. The in-app method is fastest for most issues because Uber can see your trip history and account details without you typing them in. For account problems, billing disputes, or safety concerns, the app's support section will route you to the right team.

If you have already deleted the app or cannot log in, you can contact Uber through the web at help.uber.com. This page lets you describe your issue and upload documents — receipts, screenshots, or photos of damage — without needing to open the app. Email responses usually arrive within 24 to 48 hours, though urgent issues may be handled faster.

Key Takeaways

  • The Uber app's Help section is the primary contact method and shows your trip details to the support agent automatically.
  • You can also contact Uber through help.uber.com on any web browser if you cannot or do not want to use the app.
  • Uber does not staff a general phone line, but some issues — like lost items or safety emergencies — may route you to a phone agent after you submit details in the app or website.
  • Response time is usually 24 to 48 hours for non-urgent issues, though critical safety matters are handled sooner.
  • Keep your trip receipt, screenshots of messages, and any photos of damage or missing items before you contact support.

How to contact Uber through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" from the menu. You will see a list of common issues — "Lost item," "Safety concern," "Driver behavior," "Fare dispute," "Account access," and others. Tap the category that matches your problem.

After you select a category, Uber will show you a few self-service options first — for example, if you report a lost item, the app may let you message the driver directly or request a refund without talking to support. If none of those solve it, tap "Still need help" or "Contact support." Describe what happened in as much detail as you can, including the date, time, and trip number. You can upload photos or documents here. Then submit.

Uber will send you a confirmation message in the app and usually follow up within a few hours to a day. You can check the status of your case by going back to Help and tapping "My issues" or "Open cases." Responses appear in the app as notifications, so keep the app installed and notifications turned on while your case is open.

How to contact Uber through the website

Go to help.uber.com in any web browser. You do not need to log in, though logging in lets Uber pull up your account and trip history. Click "Get help" or "Contact us." Select the issue category that matches your problem — the list is the same as in the app.

Fill in your name, email address, phone number, and a description of the issue. You can attach files here too. Uber will send a confirmation email to the address you provide, and support will respond to that same email within 24 to 48 hours. Keep that email thread open so you can reply with additional information if Uber asks for it.

The website method is useful if you have already uninstalled the app, if you are on a computer and want to upload files easily, or if you prefer email over in-app messages. The downside is that Uber cannot see your trip details unless you include them in your message, so be specific about dates and trip numbers.

What to include when you contact support

The more details you provide upfront, the faster Uber can resolve your issue. Always include the date and time of the trip, the pickup and dropoff locations, and the driver's name or rating if you remember it. If you are disputing a fare, take a screenshot of the trip receipt showing the breakdown of charges. If you report a lost item, describe it in detail — color, brand, size, what was inside — and mention where you think you left it in the car.

For safety concerns or driver behavior issues, write down exactly what happened, including any words or actions that made you uncomfortable. If the driver was rude, aggressive, or violated your safety, say so clearly. For account or payment problems, include your payment method (credit card ending in, PayPal, etc.) and the transaction date. If you have screenshots of error messages or unusual charges, upload those too.

Do not assume Uber will remember the trip or have video footage. Provide as much context as you can so the support agent does not have to ask follow-up questions that delay your case.

When Uber may call you instead

Uber does not initiate outbound calls for routine support requests. However, if you report a safety emergency — such as a crash, assault, or threat — Uber may call you to get details and may support you are safe. If you report a lost item and the driver is willing to return it, Uber may call you to arrange a handoff. In rare cases, if your account is locked or compromised, a support agent may call the phone number on file to verify your identity before unlocking it.

If an Uber support agent calls you, they will identify themselves and reference your case number. Do not give your password or full payment card details over the phone. Legitimate Uber support will never ask for your PIN or password. If you are unsure whether a call is real, hang up and contact Uber through the app or website instead.

Contacting Uber Eats support

If your issue is with Uber Eats (food delivery) rather than Uber (rides), the process is the same. Open the Uber Eats app, tap the menu, select "Help," and choose your issue category. You can also go to help.uber.com and select Uber Eats from the dropdown menu at the top. Common Eats issues include missing items, wrong order, cold food, or a driver who did not show up.

For Uber Eats, include the restaurant name, order number, and what was missing or wrong. If food arrived cold or damaged, a photo helps. Uber Eats support usually refunds missing items or offers a credit toward your next order within 24 hours.

Frequently Asked Questions

Does Uber have a phone number I can call?

Uber does not publish a general customer service phone number. You must contact them through the app, the website at help.uber.com, or email. In some cases — such as a safety emergency or a lost item the driver will return — Uber may call you after you submit a request through the app.

How long does it take to hear back from Uber support?

Most responses arrive within 24 to 48 hours. Safety emergencies and account lockouts may be handled faster. You can check the status of your case in the app under "My issues." If you do not hear back within 48 hours, you can submit a follow-up message through the same case.

What if I was charged twice for the same trip?

Go to Help in the app, select "Fare dispute," and describe the duplicate charge. Include the trip number and the date. Take a screenshot of your payment history showing both charges. Uber support will review the charge and refund you if it was an error. This usually takes one to two business days.

Can I dispute a charge if the driver took a longer route?

Yes. Go to Help, select "Fare dispute," and explain that the route was longer than necessary. Uber will review the GPS data from the trip. If the driver deviated significantly from the shortest route without your permission, you may receive a partial refund. Be specific about which streets the driver took versus the route you expected.

What should I do if I left something in an Uber?

Open the app when ready and go to Help, then select "Lost item." Describe what you left behind and where in the car. Uber will message the driver and give them your contact information if you agree. Many drivers return items within a few hours. If the driver does not respond or cannot find it, Uber may refund you or offer a credit depending on the item's value.