Where to contact Uber for different issues

Uber's contact method depends on what you need help with. Drivers, riders, and Uber Eats users each have different support channels, and some issues are faster to resolve through the app than by phone. There is no single customer service number that handles all Uber problems — the company routes requests based on account type and issue category.

The fastest way to reach Uber is usually through the app itself. Open your active or recent trip, tap the help icon (a question mark in a circle), and select your issue from the menu. Uber's in-app system can resolve payment problems, lost items, trip disputes, and driver or rider reports without a wait. For issues that need a human response, you can request a callback or send a message through the same menu, and support will contact you within hours or days depending on volume.

If you cannot use the app — because you do not have an account yet, lost access to your account, or the app is not working — you will need to contact Uber through their website or by phone. The phone number and email address vary by country and by whether you are a driver or rider.

Key Takeaways

  • The in-app help menu is the fastest way to reach Uber support for most issues, and many problems are resolved without speaking to a person.
  • Uber does not publish a single customer service phone number; the number you call depends on your country and whether you are a driver or rider.
  • You can find your country-specific contact information on the Uber website under "Help" or "Support", or by searching "Uber support [your country]".
  • For account access problems or fraud, email support through the Uber website is often faster than phone support because it creates a ticket with a reference number.
  • Wait times for phone support vary widely; calling during off-peak hours (early morning or late evening) usually means shorter waits than midday.

Contacting Uber through the app

If you have an active Uber account and can log in, the in-app support system is your first stop. Open the app, go to your current or most recent trip, and tap the help icon. You will see a list of common issues: "Trip issues", "Lost item", "Safety concern", "Driver behavior", "Rider behavior", or "Payment issue". Select the one that matches your problem.

After you choose a category, Uber's system will ask follow-up questions and may offer an when ready solution — for example, if you report a lost item, it will show you the driver's contact information so you can reach out directly. If the system cannot resolve it, you can request a callback from support or send a message. Uber will respond through the app, usually within a few hours during business hours or within a day during weekends.

The in-app system also works for Uber Eats orders. Open your order, tap "Help", and report the issue. You can request a refund, report a missing item, or report a problem with the restaurant or driver.

Phone support for riders and drivers

Uber publishes country-specific phone numbers on its support website. To find the number for your location, go to uber.com, scroll to the bottom, and click "Help". Then search for "Contact us" or look for a phone icon. The page will show the number for your country.

In the United States, Uber does not list a single phone number on its main support page. Instead, the company directs most riders and drivers to use the in-app help system. If you need to speak to someone by phone, you can request a callback through the app, and Uber will call you within the timeframe they provide.

In other countries — including the United Kingdom, Canada, Australia, and many European nations — Uber publishes a local phone number. These numbers are typically for account issues, payment disputes, or safety concerns. Wait times vary; during peak hours (lunch and evening), you may wait 30 minutes or longer. Calling early in the morning or late at night usually means a shorter wait.

Email support and account recovery

If you cannot access your account, believe it has been hacked, or need to dispute a charge, email is often faster than phone support. Go to uber.com, click "Help", and look for "Contact Uber" or "Email support". You will be asked to enter your email address and describe your issue. Uber will send you a confirmation email with a ticket number.

Keep your ticket number — it is the reference for your case and will appear in all follow-up emails from Uber. Response times for email support range from a few hours to several days depending on the issue and current volume. Account security issues (suspected fraud or unauthorized access) are usually prioritized and may be resolved within 24 hours.

Do not email Uber's general corporate address or social media accounts expecting a response. Support requests sent to those addresses are often not routed to the customer service team and may go unanswered for weeks.

Uber Eats support

Uber Eats has its own support system within the main Uber app. If you placed an order through Uber Eats, open the app, go to "Account", tap "Uber Eats", and then tap "Help". You can report a missing item, request a refund, or report a problem with the restaurant or delivery.

For Uber Eats issues, the in-app system is the primary support channel. You can also contact Uber through the general support methods listed above, but mentioning that your issue is related to Uber Eats will help route your request to the right team.

What to have ready when you contact Uber

Before you reach out to Uber support, gather the information that will help them find your account and resolve your issue quickly. Have your email address or phone number (the one linked to your Uber account) ready. If your issue is about a specific trip, have the trip number or the date and time of the trip. If you are reporting a lost item, know what you lost and approximately where you left it.

If you are disputing a charge, have your payment method information and the exact amount of the charge. If you are reporting a safety concern or driver or rider behavior, be ready to describe what happened, when it happened, and any details you remember about the other person (their name, vehicle, or rating).

For account access problems, have any backup email addresses or phone numbers associated with your account, and be ready to answer security questions Uber may ask to verify your identity.

Frequently Asked Questions

Can I call Uber to book a ride?

No. Uber does not accept ride requests by phone. You must use the Uber app or the Uber website to request a ride. If you do not have a smartphone, you can request a ride through uber.com on a computer, but you will still need an Uber account with a valid payment method.

What if I cannot reach Uber support after multiple attempts?

If you have tried the in-app help system, phone support, and email and have not received a response within several days, try contacting Uber through social media. Uber's Twitter and Facebook accounts have support teams that monitor messages. Send a direct message with your ticket number (if you have one) and a brief description of your issue.

Does Uber have a physical office I can visit?

Uber has offices in many cities, but they do not handle customer support in person. Customer service is handled only through the app, phone, email, and social media. If you need to reach Uber about a legal matter or business partnership, you can find office addresses on the Uber website under "Contact" in the corporate section.

How long does Uber support usually take to respond?

In-app responses typically come within a few hours during business hours. Phone support wait times range from 10 to 45 minutes depending on the time of day and current call volume. Email support usually responds within 24 to 48 hours, though urgent issues like account security may be handled faster.

What if I need to report a safety emergency?

If you are in when ready danger, call your local emergency number (911 in the United States) first. After you are safe, you can report the incident to Uber through the in-app help system under "Safety concern". Uber takes safety reports seriously and will investigate and may deactivate a driver or rider if the report is substantiated.