How to reach Uber support

Uber has three main ways to contact them: through the app itself, by phone, or through their website. The fastest route for most issues is the in-app support option, which connects you to a support agent who can see your trip history and account details. Phone support is available in most countries, though wait times vary. Email works for non-urgent matters but typically takes longer to get a response.

Which method you use depends on what you need help with. If you're in an active trip or have an when ready safety concern, the app is fastest. For account issues like payment problems or lost items, phone or in-app chat usually works better than email because the agent can pull up your information right away.

Key Takeaways

  • The Uber app has a built-in support option under "Account" or "Help" that connects you to a support agent without leaving the app.
  • Uber's phone number varies by country and city, and you can find the correct number by opening the app and going to Help.
  • For lost items, report them through the app within 24 hours of your trip, and Uber will contact the driver on your behalf.
  • Safety concerns should be reported when ready through the app or by calling 911 if you are in danger.
  • Email support works for account and billing questions but typically takes 24 to 48 hours for a response.

Using in-app support

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Account," then scroll down and tap "Help." From there, you'll see a list of common issues like "Trip issues," "Lost item," "Payment," and "Account." Tap the category that matches your problem.

Once you select a category, the app will show you some self-service options first — things like "I was charged twice" or "I can't find my receipt." If none of those match, scroll down and tap "Contact support" or "Chat with us." A support agent will respond within a few minutes during business hours. Keep your trip details handy (the trip number, date, and driver name) so the agent can look up your account quickly.

Calling Uber by phone

To find Uber's phone number for your location, open the app, go to Help, and look for "Call support" or a phone number listed at the bottom of the Help page. The number changes depending on which city you're in and which country you're calling from. Do not search for a general Uber number online — use the number in the app to make sure you reach the right support team.

Phone wait times are usually shorter during off-peak hours (early morning or late evening). Have your trip number, phone number, and account email ready before you call. If you're calling about a current trip, the agent can see it in real time and may be able to help faster than through chat.

Reporting a lost item

If you left something in an Uber, report it through the app within 24 hours. Open the app, go to Help, and select "Lost item." Choose the trip where you lost the item, describe what it is, and note where in the car you left it (seat, floor, trunk). Uber will send a message to the driver asking them to check.

The driver has 24 hours to respond. If they find it, Uber will give you their contact information so you can arrange a pickup or delivery. If the driver doesn't respond or says they don't have it, you can contact support through the app to escalate the case. Keep in mind that Uber is not responsible for lost items, but they will help you connect with the driver.

Contacting Uber through email

Email is useful for detailed account issues or complaints that don't need an when ready response. To send an email, go to the Help section in the app and scroll to the bottom — you'll usually see an email address or a "Send us an email" button. Some regions have a contact form on the Uber website instead of a direct email address.

Include your full name, phone number, account email, and a clear description of the issue. If it's about a specific trip, include the trip number and date. Email responses typically take 24 to 48 hours, sometimes longer during weekends or holidays. If your issue is urgent, use phone or in-app chat instead.

Safety and emergency contact

If you feel unsafe during a trip, do not wait for app support — call 911 when ready (or your local emergency number). After you're safe, you can report what happened through the app under Help, which will flag your account for the safety team to review.

Uber also has a safety feature in the app called "Share my trip" that lets you send your trip details to a friend or family member in real time. If you have a concern about a driver or passenger, report it through the app as soon as possible after the trip ends. Uber's safety team reviews these reports and may deactivate drivers who violate their policies.

Account and billing issues

For questions about charges, refunds, or payment methods, use the in-app Help section and select "Payment" or "Billing." Common issues like being charged twice or seeing an unexpected charge can often be resolved through the app's self-service options, which may include an automatic refund.

If the self-service option doesn't work, chat with a support agent through the app. Have your receipt or trip details ready, and explain exactly what the charge was for and why you think it's wrong. The agent can review your account history and process a refund if there was an error. Refunds typically appear in your original payment method within 5 to 10 business days.

Frequently Asked Questions

How long does it take to hear back from Uber support?

In-app chat usually gets a response within a few minutes during business hours. Phone support wait times vary but are often 10 to 30 minutes. Email takes 24 to 48 hours. Response times are slower on weekends and holidays.

Can I contact Uber if I don't have the app?

Yes. You can find Uber's contact information on their website at uber.com. Look for "Help" or "Contact us" at the bottom of the page. You can also call the phone number listed there, though you may need your account email or phone number to verify your account.

What should I do if I was overcharged?

Go to Help in the app, select "Payment," and look for an option about incorrect charges. If you see a self-service refund option, use it. If not, chat with support and explain the charge. Include your trip number and the amount you were charged. The agent will review and refund you if there was an error.

How do I report a driver?

After your trip ends, open the app and go to your trip history. Find the trip and tap the menu icon (three dots), then select "Report issue" or "Report driver." Describe what happened. Uber's safety team will review your report and take action if the driver violated their policies.

Is there a way to contact Uber without using the app?

Yes. Visit uber.com and click "Help" at the bottom of the page. You can browse articles, submit a contact form, or find a phone number for your region. You can also call the number listed in the app's Help section even if you're not currently using the app.