The fastest way to contact Uber depends on your problem
Uber does not publish a single customer service phone number that works for all issues. Instead, the contact method changes based on whether you are a driver, a rider, or reporting a safety concern. For most rider issues, you will start in the Uber app itself — the support option there routes you to the right team and includes your trip details automatically. For driver issues, the process is different. If you need to report a safety emergency, call 911 first; Uber support comes after.
The company handles most support through in-app chat and email rather than phone calls. This means wait times are often shorter than calling, and you have a written record of the conversation. Phone support exists for specific situations, but the number you call depends on what happened and whether you are a driver or rider.
Key Takeaways
- Riders reach support fastest through the Uber app by tapping Help, then selecting their issue — this automatically includes trip details and connects you to a support agent.
- Drivers can call 1-844-824-7253 (in the US) for account and earnings issues, or use the Driver app's support section for non-urgent problems.
- For safety emergencies, call 911 when ready; contact Uber support afterward to report what happened.
- Uber support hours and response times vary by location and issue type, so in-app chat often shows you the current wait time before you start.
- Email support is available but slower than in-app chat, which typically responds within minutes to a few hours depending on demand.
How riders contact Uber support through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" — this opens a list of common issues like "Trip issues," "Payment problems," "Lost item," and "Safety concerns." Tap the category that matches your problem.
After you select a category, the app shows you suggested solutions first. If none of those solve your problem, scroll down and tap "Contact Us" or "Chat with support." The app then connects you to a support agent through in-app messaging. Your trip details, payment method, and account history are already visible to the agent, so you do not have to repeat them.
In-app chat is the standard support channel for riders. Response times usually range from a few minutes to a couple of hours, depending on how busy the support team is at that moment. The app shows you an estimated wait time before you start the chat. If you prefer email, you can select that option instead, but responses take longer — usually 24 to 48 hours.
How drivers reach Uber support by phone and app
Drivers in the United States can call 1-844-824-7253 for account issues, earnings questions, or technical problems with the Driver app. This line is available during business hours, which vary by region. Before calling, check the Driver app's support section — it shows the current phone support hours for your area and often displays a callback option so you do not have to wait on hold.
Like riders, drivers can also use the Driver app's Help section to contact support through chat or email. Open the app menu, select "Help," choose your issue category, and tap "Contact support." Chat is faster than phone for most problems and gives you a written record. For urgent issues that affect your ability to drive — like account suspension or payment not received — the phone line is usually faster than waiting for a chat response.
Driver support hours are typically Monday through Friday, 6 a.m. to 6 p.m. in your local time zone. Weekend and holiday hours are limited or unavailable in many regions. The Driver app will tell you if support is currently available before you try to call.
What to do if you have a safety concern
If you are in when ready danger during a trip, call 911. Tell the dispatcher your location and that you are in an Uber or Lyft vehicle. After you are safe, report what happened to Uber through the app so the company can review the trip and take action if needed.
To report a safety issue after a trip has ended, open the Uber app, go to your trip history, find the trip in question, and tap it. Select "Report a safety issue" and describe what happened. You can also include photos or video if you have them. Uber's safety team reviews these reports and may contact you for more details.
If you witnessed something that made you uncomfortable but did not directly involve you — for example, you saw a driver behaving unsafely toward another passenger — you can still report it through the same process. Use the Help section, select "Safety," and describe what you observed. Uber takes these reports seriously and investigates them.
Contact methods by issue type
| Issue Type | Best Contact Method | Typical Response Time |
|---|---|---|
| Trip problem (rider) | In-app chat via Help menu | Minutes to 2 hours |
| Payment or refund (rider) | In-app chat via Help menu | Minutes to 2 hours |
| Lost item (rider) | In-app chat via Help menu | Minutes to 2 hours |
| Driver account issue | Phone: 1-844-824-7253 (US) | Varies by wait time |
| Driver earnings question | Driver app Help section or phone | Minutes to 24 hours |
| Safety emergency | Call 911 first, then report in app | when ready (911) |
Why Uber does not have a single customer service number
Uber routes support through the app and region-specific phone lines because it allows the company to match your issue to the right team faster. A rider in Los Angeles with a payment problem needs different help than a driver in Chicago with an account suspension. By having you select your issue type first, Uber's system can send your case to the team that handles that specific problem.
This structure also reduces wait times. If Uber published one main number, all calls would go into a single queue, and you might wait on hold for 30 minutes only to be transferred to another department. The current system — in-app chat for most riders, phone for drivers, and 911 for emergencies — gets you to the right person faster.
The downside is that the contact method is not obvious if you do not know where to look. That is why starting in the app's Help menu is the most reliable first step for any issue.
What information to have ready before you contact support
If you are using in-app chat, Uber already has your account details and trip history, so you do not need to provide much. Just describe what happened clearly and mention the trip date if it is not obvious from context.
If you are calling as a driver, have your driver account email address and phone number ready. If the issue involves a specific trip or earnings period, have those dates available. If you are reporting a vehicle or insurance issue, have your vehicle registration and insurance policy number nearby.
For any safety report, write down what happened, when it happened, and any details you remember about the other person involved (appearance, vehicle details, license plate if visible). The more specific you are, the faster Uber's team can investigate.
Frequently Asked Questions
Can I call Uber support as a rider?
Uber does not provide a phone line for riders in most cases. In-app chat is the standard method and is usually faster. Some countries or regions may have phone support for riders, but you will find that option in the Help menu if it is available in your area.
What if I cannot reach support through the app?
If the app is not working, try the email option in the Help menu if you can still access it. If you cannot open the app at all, check Uber's website for your country — it may list a phone number or email address for technical issues. For drivers, the phone line is your backup option.
How long does it take to get a refund after I contact support?
Refund timelines vary depending on the issue and your bank. Once Uber approves a refund, it typically appears in your account within 5 to 10 business days, but your bank may take additional time to process it. Support can tell you the expected timeline for your specific case.
Can I request a specific driver or rider through support?
No. Uber does not allow you to contact other users through support, and support cannot share contact information. If you left something in a vehicle, report it through the Lost Item option in Help, and Uber will contact the driver on your behalf.
What should I do if a support agent is rude or unhelpful?
You can end the chat and start a new conversation with a different agent. If you want to formally report the interaction, save the chat transcript and use the Help menu to report a problem with support itself. Uber reviews these reports.