Uber's main phone support line and what it covers

Uber does not publish a single customer service phone number that works for all account types and issues. Instead, the company routes calls through the Uber app itself — you request support from within the app, and Uber's system assigns you to the right department based on your problem type. This means you cannot call a general number and speak to someone when ready; the app generates a support ticket and Uber contacts you back, usually within hours.

If you are an Uber driver, you can reach driver support through a dedicated phone line, but the number appears only in your driver app under "Help" or "Account". If you are a rider, support requests go through the app's "Help" section, and Uber will call or message you through the app itself. The company does not staff a traditional customer service phone line for riders.

For account security issues — a hacked account, unauthorized charges, or a lost phone — Uber prioritizes these tickets and may call you within minutes. For other issues like a lost item, a fare dispute, or a driver complaint, response time typically ranges from a few hours to one business day.

Key Takeaways

  • Uber does not have a public phone number for riders; all support requests start in the app under "Help" and Uber contacts you back.
  • Uber drivers have a dedicated support line visible only in the driver app, not a public number.
  • Security issues like account compromise are prioritized and usually receive a callback within minutes.
  • You can also contact Uber through Twitter (@Uber_Support for general issues, @UberHelp for rider issues) or through the Uber website's contact form.
  • Email support is slower than in-app requests and is best used for documentation or disputes that need a written record.

How to request support through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account" depending on your app version. You will see a list of common issues: "Trip issues", "Lost item", "Safety concern", "Account or payment", "Driver behavior", or "Other". Tap the category that matches your problem.

Uber will then show you a series of suggested solutions or FAQs. If none of those solve your problem, tap "Contact support" or "Still need help" at the bottom of the screen. You will be asked to describe the issue in a text box. Be specific: include the date and time of the trip, the driver or rider name if relevant, and exactly what went wrong. Uber's system uses this text to route your request to the right team.

After you submit, Uber will send you a confirmation message in the app. You can check the status of your support request by going back to "Help" and tapping "Your support requests" or "Open requests". Uber will contact you through the app, by phone, or by email — whichever method is on file for your account.

Contacting Uber by email and social media

Uber does not publish a general customer service email address. However, you can reach the company through its website contact form at uber.com/contact. Select your country, your account type (rider or driver), and your issue category. You will be directed to a form where you can describe your problem. Email responses typically take 24 to 48 hours, longer than in-app support.

For faster responses, Uber monitors Twitter. Tweet @UberHelp (for rider issues) or @Uber_Support (for general inquiries) with a description of your problem and your account email. A support agent may respond within hours during business hours. Twitter is useful if you want a public record of your issue or if in-app support is not working.

Some cities also have local Uber support centers where you can walk in and speak to someone in person. These are rare and exist mainly in major metropolitan areas. Check the Uber website for your city to see if one is listed.

Driver support phone numbers and how to access them

Uber drivers have access to a support phone line, but the number is not the same across all regions and is not published publicly. To find your driver support number, open the Uber Driver app, tap the menu icon, select "Help", and look for "Call support" or "Driver support phone number". The number will be displayed on that screen. It is specific to your country and sometimes to your city.

Driver support lines are staffed during business hours, typically 6 a.m. to midnight in most time zones. Wait times vary from a few minutes to 30 minutes depending on call volume. If you call outside business hours, you will hear a message directing you to use the in-app support system instead.

Drivers can also request support through the app using the same "Help" menu. Driver-specific issues include vehicle verification problems, background check delays, account deactivation, earnings disputes, and navigation or app technical issues.

What to do if you cannot reach Uber support

If you have submitted a support request through the app and have not heard back within 24 hours, try submitting again through the website contact form at uber.com/contact. Include a reference number from your first request if you have one. This creates a second ticket and increases the chance your issue reaches a human reviewer.

For urgent issues — fraud, a safety concern, or a serious accident — call the local police or emergency services first. Then contact Uber through the app and mention that you have filed a police report. Uber will prioritize your case if there is an official incident number.

If you believe Uber has treated you unfairly and in-app support is not resolving it, you can file a complaint with your state's attorney general or consumer protection office. Many states have online complaint forms. Uber is required to respond to official complaints within a set timeframe, usually 30 days.

Frequently Asked Questions

Can I call Uber to dispute a charge on my account?

Yes, but you must start through the app. Go to "Help", select "Account or payment", and choose "Fare dispute" or "Unauthorized charge". Describe the charge and why you believe it is wrong. Uber will review it and may call you if they need more information. Do not call your bank to dispute the charge first — Uber may refuse to refund it if a chargeback is already filed.

What if I lost something in an Uber and need to contact the driver?

Use the "Lost item" option in the app's Help section. Uber will contact the driver on your behalf and ask them to check the vehicle. If the driver finds your item, Uber will coordinate the return. Do not try to call or message the driver directly — Uber does not share driver phone numbers with riders for privacy reasons.

Is there a way to speak to someone when ready without waiting?

Not for most issues. Uber's system is designed to route requests by category, not to offer live phone support. For security emergencies (account hacked, card fraud), your request is prioritized and you may receive a callback within minutes. For other issues, expect to wait several hours to a full business day.

Do I need to call Uber to cancel my account?

No. You can delete your account through the app settings without contacting support. Open the app, go to "Account", scroll to the bottom, and select "Delete account". You will be asked to confirm. If you have an outstanding balance or active trip, you must settle that first. If you want to keep your account but just stop using it, you do not need to do anything — your account will remain inactive.

What information should I have ready before contacting Uber support?

Have your account email address, the date and time of the trip in question, the driver or rider name if relevant, and a clear description of what went wrong. If you are disputing a charge, have the exact amount and the date it appeared on your card. If you are reporting a lost item, describe it in detail. The more specific you are, the faster Uber can resolve your issue.