How to reach Uber support by phone, email, or in-app
Uber does not publish a general customer service phone number. Instead, you contact support through the Uber app itself, which routes your message to a support agent who can see your account and trip history. You can also reach support through the Uber website if you do not have the app installed, though the in-app method is faster because the system already knows who you are.
The fastest way to get help is to open the Uber app, tap the menu icon (three horizontal lines), select "Help," and then choose the issue that matches your problem. Uber's system will show you suggested solutions first — many common issues resolve without talking to a person. If you need to speak with someone, you can request a chat with a support agent from that same screen, and the wait time appears before you start the conversation.
If you are locked out of your account or cannot open the app, go to uber.com, sign in to your account, and look for the "Help" link at the bottom of the page. From there you can describe your issue and request contact from support. Response times vary depending on how busy the support team is and what time of day you reach out.
Key Takeaways
- Uber support is reached through the app's Help menu or through uber.com, not by calling a phone number.
- The app shows you suggested solutions before connecting you to a person, which often solves the problem without waiting.
- Support can see your account, trip details, and payment history when you contact them through the app or website, so you do not have to repeat information.
- Response times depend on how busy support is, and chat conversations are usually faster than email during business hours.
- If you cannot access your account, use the Help link on uber.com to describe the problem and request contact from support.
What issues Uber support can help with
Uber support handles account problems, payment disputes, trip issues, and driver or passenger behavior concerns. If you were charged incorrectly, lost an item in a car, had a problem with a driver or passenger, or cannot log into your account, support can investigate and take action. They can also help if you have questions about how a fare was calculated, why a trip was cancelled, or how to change your payment method.
Support can issue refunds for trips where something went wrong — a driver took a wrong route, cancelled without reason, or the service did not match what you ordered. They can also help if you left something behind in an Uber vehicle. When you report a lost item, support contacts the driver and gives them 24 hours to respond. If the driver confirms they have it, support can arrange for you to pick it up or have it returned.
If you have a safety concern about a driver or passenger, report it through the app when ready. Support takes these reports seriously and can deactivate accounts or involve law enforcement depending on what happened. Do not wait to report a safety issue — the sooner you contact support, the sooner they can act.
How to report a problem with a specific trip
The easiest way to report a trip problem is to open the Uber app, go to "Your Trips," find the trip you want to report, and tap on it. At the bottom of the trip details, you will see an option to report an issue. Tap that, describe what happened, and select the category that best matches — for example, "Driver behavior," "Route issue," or "Charged incorrectly."
When you report a trip issue, support can see exactly where the driver went, how long the trip took, and what you were charged. This information helps them understand what happened without you having to explain every detail. If you are asking for a refund, be specific about why — for instance, "The driver took a 10-minute detour" or "The driver cancelled after I got in the car" — because support uses this to decide whether to refund you.
Most trip disputes are resolved within a few days. Support will send you a message through the app letting you know the outcome. If they refund you, the money goes back to the payment method you used for that trip, and it may take a few business days to appear in your account depending on your bank.
Contacting support about account access or security
If you cannot log into your Uber account, go to uber.com and click "Help" at the bottom. Select "Account access" or "I can't log in," and describe what happens when you try. Uber will ask you to verify your identity — usually by confirming your phone number or email address — before they help you regain access.
If you think someone else has accessed your account without permission, or if you see trips or charges you did not make, report it to support right away. Go to the Help section and select "Account security" or "Unauthorized activity." Support can freeze your account temporarily while they investigate, change your password, and remove any unauthorized payment methods. They will also review any suspicious trips and refund you if charges were fraudulent.
If you have two-factor authentication turned on, support may ask you to verify your identity using a code sent to your phone or email. This protects your account from being accessed by someone who does not have your phone. If you no longer have access to the phone number or email on your account, tell support that when you contact them — they have ways to verify who you are without those codes.
Response times and what to expect when you contact support
Response times for Uber support vary. Chat conversations through the app usually get a response within a few minutes to an hour during peak times, and faster during off-peak hours. Email responses typically take longer — anywhere from a few hours to a full business day. If your issue is urgent, use the in-app chat rather than email.
When you start a chat with support, you may see a bot first that asks clarifying questions about your issue. Answer those questions as specifically as you can — the more detail you provide, the faster a human agent can help. If the bot cannot solve your problem, it will connect you to a person.
Support agents can see your full account history, so they know how long you have been using Uber, how many trips you have taken, and what your payment history looks like. This context helps them make decisions about refunds or account issues. If you are a long-time user with a good history, support may be more willing to refund a disputed charge than if this is your first trip.
Disputing a charge or requesting a refund
If you were charged for a trip you did not take, or if the charge is higher than what was quoted, contact support through the app and select "Charged incorrectly" or "Refund request." Describe what happened — for example, "I was quoted $12 but charged $18" or "I cancelled before the driver arrived but was still charged." Support will review the trip details and your account to decide whether to refund you.
Refunds are usually issued within a few business days. The money goes back to the original payment method — your credit card, debit card, or Uber Cash balance, depending on how you paid. If you paid with a card, your bank may take an extra day or two to process the refund and show it in your account.
If you dispute a charge with your credit card company instead of contacting Uber support, it can complicate things. Uber may contest the chargeback, and the dispute can take weeks to resolve. It is faster to contact Uber support directly and ask for a refund — they can usually process it in days rather than weeks.
What to do if you left something in an Uber vehicle
If you left an item in an Uber, open the app, go to "Your Trips," find the trip, and tap on it. Look for an option to report a lost item or contact the driver. Tap that and describe what you left behind — be as specific as possible, including the color, size, and any identifying marks. Support will send a message to the driver asking them to check the vehicle.
Drivers have 24 hours to respond. If the driver confirms they have your item, support will help you arrange a pickup or delivery. Some drivers will meet you to return the item, while others may ask you to pick it up from their location. If the driver does not respond within 24 hours, support can mark the item as lost and you may not be able to recover it.
The sooner you report a lost item, the better your chances of getting it back. Report it the same day you lost it if possible, because drivers may clean out their vehicles at the end of their shift or at the end of the day. If you wait several days, the driver may have already discarded the item or turned it in to Uber's lost and found, which has a limited holding period.
Frequently Asked Questions
Can I call Uber support directly by phone?
Uber does not have a general customer service phone line. You contact support through the app's Help menu or through uber.com. In some cases, if you request it through the app, support may call you back, but you cannot initiate a call to Uber directly.
How long does it take to get a refund from Uber?
Refunds usually appear within a few business days. If you paid with a credit or debit card, your bank may take an extra day or two to process it. If you paid with Uber Cash, the refund appears in your account balance when ready.
What if I do not get a response from support after several days?
If you have not heard back after three business days, open the app and send another message through the Help section. Include your previous case number if you have one. You can also try contacting support at a different time of day — response times vary depending on how busy the team is.
Can Uber support help if I have a problem with a driver or passenger?
Yes. If a driver or passenger behaved unsafely, was rude, or violated Uber's policies, report it through the app's Help menu. Support can review the trip, contact the person involved, and take action including deactivating their account if the behavior was serious.
What information should I have ready when I contact support?
Have your account email address and phone number ready. If you are reporting a specific trip, have the date and time of the trip available. If you are reporting a lost item, describe it in detail. The more specific you are, the faster support can help you.