Uber's main corporate phone line and what it handles
Uber does not publish a single corporate phone number for general customer issues. The company routes most rider and driver problems through the app itself — you tap "Help" in the Uber app, describe your issue, and get a response from Uber's support team. This routing exists because Uber handles millions of trips daily and uses app-based support to track your specific ride, account, and payment details.
If you need to reach Uber's corporate headquarters for media inquiries, investor relations, or business partnerships, you can contact their main office at 1-833-USE-UBER (1-833-873-8237). This number connects to Uber's general corporate line in San Francisco, California. However, this line does not handle individual trip disputes, lost items, or account problems — those require the in-app support channel.
Uber also maintains separate phone lines for specific departments. Driver support, rider support, and Uber Eats support each have their own routing systems. The fastest way to reach the right team is through the app rather than calling a general number, because the app automatically connects you to support staff who can see your account history and the specific trip or order in question.
Key Takeaways
- Uber's general corporate number is 1-833-USE-UBER (1-833-873-8237), but it handles media and business inquiries, not individual trip or account issues.
- Most rider and driver problems are resolved faster through the Uber app's Help section than through a phone line, because support staff can see your account and trip details when ready.
- Uber does not staff a traditional customer service phone line for trip disputes or lost items — the app is the official support channel for these issues.
- If you cannot use the app, you can request a callback through the Help section, and Uber's support team will contact you by phone within a set timeframe.
How to reach Uber support through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — "Trip issues," "Lost item," "Account and payment," "Safety," and others. Tap the category that matches your problem.
After you select a category, the app shows you articles and solutions related to that issue. If none of them solve your problem, scroll to the bottom and tap "Still need help?" or "Contact support." You can then describe your issue in text, and Uber's support team will respond within hours or days depending on the issue type and current support volume.
If you prefer to speak to someone by phone, select your issue category and look for the option to "Call us" or "Request a call." Uber will call you back at the phone number on your account. Response times vary — urgent issues like safety concerns may get a callback within minutes, while billing disputes may take 24 to 48 hours.
Uber driver support phone numbers
Drivers can reach Uber's driver support team through the Driver app. Tap the menu icon, select "Help," and choose your issue category. Like rider support, driver support prioritizes app-based contact because it connects the support agent directly to your driver account, vehicle information, and trip history.
Uber does not publish a dedicated driver phone line, but drivers can request a callback through the app. The callback number depends on your location — Uber routes driver calls to regional support centers. If you are a driver and need when ready information during a trip, the app's "Contact support" button will show you the fastest way to reach someone, which may be phone, chat, or email depending on your issue.
Some cities have local driver support offices or partner organizations that handle Uber driver issues. You can search "Uber driver support near me" or check the Driver app's Help section to see if your city has a local contact option.
Uber Eats support and restaurant partner lines
Uber Eats customers and restaurant partners use the same app-based support system as Uber riders and drivers. Open the Uber Eats app, tap "Account" or the menu icon, select "Help," and describe your issue. You can request a callback if you prefer to speak to someone by phone.
Restaurant partners who work with Uber Eats can reach the restaurant support team through the Uber Eats for Business portal. This portal has a dedicated Help section and contact options for restaurants, including phone support for urgent issues like account suspension or payment problems. The phone number for restaurant support is not published publicly — you access it through your restaurant account dashboard.
What to do if you cannot reach support
If you have requested support through the app and have not heard back within the timeframe Uber stated, check your email and text messages — Uber often sends responses through email rather than in-app notifications. Look for emails from support@uber.com or messages from the phone number associated with your account.
If you still have not received a response after the stated wait time, open the Help section again and submit a follow-up message. Include your original issue and the date you first contacted support. Mention that you have not yet received a response. This escalates your case and usually brings a faster reply.
For urgent safety issues, do not wait for app-based support — call 911 when ready if you are in danger. For non-emergency safety concerns, you can also contact Uber's safety team through the app by selecting "Safety" in the Help menu.
Mailing address and formal complaints
Uber's corporate headquarters is located at 1515 3rd Street, San Francisco, California 94158. You can send formal complaints, legal notices, or documents to this address. However, for faster resolution of account or trip issues, use the in-app support system instead of mailing a letter — postal mail can take weeks to reach the right department.
If you are filing a complaint with a government agency or have a legal matter, you may need to send formal notice to Uber's legal department. The corporate address above is the correct destination for legal correspondence. Include your Uber account email, the date of the issue, and a clear description of what happened.
Frequently Asked Questions
Can I call Uber to dispute a charge on my credit card?
You can request a callback through the Uber app's Help section under "Account and payment" and explain the charge dispute. However, if Uber does not resolve it within their timeframe, you can also dispute the charge directly with your credit card company or bank. Your card issuer has its own process for investigating charges and may reverse the amount while they investigate.
What if I lost something in an Uber and need to contact the driver?
Open the Uber app, go to "Your trips," find the trip where you lost the item, and tap "Lost item." Uber will send a message to the driver asking them to check the vehicle. The driver can respond through the app, and Uber will relay their message to you. If the driver finds your item, you can arrange pickup or delivery through the app.
Is there a phone number for Uber's billing department?
Uber does not publish a separate billing phone number. All billing and payment issues go through the app's Help section under "Account and payment." You can request a callback, and a support agent will review your account and charges. If you need to dispute a charge, your credit card company or bank is often faster than Uber's internal billing process.
Can I reach Uber corporate to complain about a driver or rider?
Report safety or conduct issues through the app when ready after the trip. Tap the trip in your history, select "Report safety issue" or "Report a problem," and describe what happened. Uber's safety and conduct team reviews these reports and takes action against drivers or riders who violate their policies. This in-app channel is faster and more effective than calling corporate.
What if I need to speak to someone about a business partnership with Uber?
For business inquiries, partnerships, or media contact, call Uber's main corporate line at 1-833-USE-UBER (1-833-873-8237). You can also visit Uber's business website and look for a "Contact us" or "Partnerships" page, which may have a dedicated email or form for business inquiries. Response times for business inquiries vary depending on the type of partnership you are interested in.