Uber's main customer support channels and response times
Uber does not publish a single customer care phone number that works for all account types and issues. Instead, the company routes support requests through its app, website, and in some cases phone lines specific to your account type — Uber Eats, Uber rides, or Uber Freight. The fastest way to reach someone is usually through the in-app support menu, which connects you to a support agent through chat within minutes rather than hours.
Response times vary by issue type and time of day. Ride and delivery issues typically get a response within 15 to 30 minutes during peak hours, while account or payment problems may take longer. If you need when ready help — a lost item, a safety concern, or a ride that did not arrive — the in-app chat is faster than waiting for a callback.
Key Takeaways
- Uber's support is accessed through the app or website, not a general phone number, because the company routes requests by account type and issue.
- The in-app chat feature typically connects you to an agent within 15 to 30 minutes, faster than phone callbacks during busy times.
- For Uber Eats, Uber rides, and Uber Freight, the support entry point is the same app or website, but the agent you reach handles that specific service.
- Lost items, safety concerns, and ride no-shows are prioritized and may connect you to a live agent or supervisor more quickly than billing disputes.
- If you cannot access the app, you can reach support through the Uber website or by requesting a callback, which may take several hours.
How to contact Uber support through the app
Open the Uber app on your phone and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support" — the exact label depends on your app version. You will see a list of common issues: "Trip issues", "Lost item", "Account and payment", "Safety", and others. Tap the category that matches your problem.
After you select a category, the app shows suggested solutions first. If none of those solve your problem, scroll down and tap "Contact support" or "Chat with us". This opens a chat window where you can describe what happened. An agent will respond within the timeframe shown on screen — usually 15 to 30 minutes, but sometimes longer if support is busy.
Keep your message clear and specific. Instead of "my ride was wrong", write "the driver went to the wrong address and I was charged $8 more than the estimate". Agents can act faster on concrete details. If you need to share a photo — of a damaged item, a receipt, or a location — the chat window usually has an attachment button.
Contacting Uber through the website if you cannot use the app
Go to help.uber.com on any web browser. You will see the same category list as in the app: "Trip issues", "Lost item", "Account and payment", and so on. Click the category that matches your problem, then scroll to the bottom of the suggested solutions and click "Contact support" or "Chat with us".
The website chat works the same way as the app chat — you describe your issue and wait for an agent to respond. Response times are the same. If the chat option is not available (which can happen during very high traffic periods), the website will offer a callback option instead. You enter your phone number and a preferred time window, and Uber calls you back within that window, usually within a few hours.
Phone support and callback requests
Uber does not list a general customer service phone number on its website or app. Instead, support is routed through chat and callback. If you request a callback through the website or app, Uber will call the phone number associated with your account. Callbacks typically arrive within 2 to 6 hours, depending on support volume and the time of day.
If you have an active trip or delivery order and need when ready help, some Uber drivers and delivery partners can call you directly through the app. For safety reasons, neither party sees the other's real phone number — the call routes through Uber's system. If you need to reach your driver or delivery person, use the in-app call button rather than trying to find their number.
Support for different Uber services
Uber Eats support is accessed through the same Uber app or website, but you must be logged into your Eats account. The support categories are slightly different — "Order issues", "Delivery problems", "Restaurant feedback" — but the process is the same: select your issue, read suggested solutions, then chat or request a callback.
Uber Freight has its own support portal at freight.uber.com. Shippers and carriers log in separately and access support through their respective dashboards. Response times for Freight support are often longer than for rides or food delivery, sometimes 24 hours or more, because Freight issues are usually less time-sensitive.
If you drive or deliver for Uber, driver support is in the Driver app under "Account" or "Help". Driver support handles vehicle verification, background checks, payment issues, and deactivation appeals. Response times for driver support are typically longer than for customer support — 24 to 48 hours — because many issues require document review.
What information to have ready before you contact support
Before you open a chat or request a callback, gather the details that will help an agent help you faster. For a ride issue, have your trip number (shown in your ride history), the date and time of the trip, the driver's name, and the pickup and dropoff locations. For a delivery issue, have your order number, the restaurant name, and what went wrong — item missing, wrong item, food quality, or late arrival.
For account or payment problems, have your account email, the date of the charge you are asking about, and the amount. If you are reporting a safety concern, have the date and time of the incident and the name of the person involved if you know it. If you lost an item, describe it clearly — color, size, brand — and say where you left it (in the car, at the restaurant, in the delivery bag).
Having this information ready means the agent does not have to ask follow-up questions, and your issue can be resolved or escalated in one conversation instead of back-and-forth messages over hours.
Escalation and complaints beyond standard support
If an agent's response does not solve your problem or you believe you were treated unfairly, you can ask to escalate your case. In the chat window, type something like "I would like to escalate this" or "Can I speak to a supervisor?" The agent will note your request and pass your case to a senior support specialist or supervisor. Escalations typically take 24 to 48 hours.
For complaints about Uber's policies or practices — not just a single trip or order — you can also contact Uber through its legal and policy contact form, which is listed on the Uber website under "Contact us". This route is slower but appropriate for systemic issues or formal complaints. Some states and countries also have consumer protection agencies that accept complaints about ride-sharing and delivery services; you can file there if Uber's support does not resolve your concern.
Frequently Asked Questions
What is Uber's phone number for customer service?
Uber does not publish a general customer service phone number. Support is accessed through the app or website chat, or by requesting a callback. If you request a callback, Uber calls the phone number on your account within a few hours.
How long does it take to get a response from Uber support?
Chat responses typically arrive within 15 to 30 minutes during normal hours, longer during peak times. Callback requests are usually fulfilled within 2 to 6 hours. Driver support and Freight support take longer — 24 to 48 hours — because they handle more complex issues.
Can I call my Uber driver directly?
Yes, use the in-app call button during an active trip. The call routes through Uber's system so neither of you sees the other's real phone number. Do not try to find the driver's number outside the app.
What should I do if I lost something in an Uber?
Open the Uber app, go to Help, and select "Lost item". Describe what you lost and where you left it. An agent will contact the driver and ask them to check. If the item is found, the driver can return it or Uber may arrange pickup. Report lost items as soon as possible — drivers are more likely to find items within a few hours of the trip.
How do I contact Uber Eats support?
Log into the Uber Eats app or website and go to Help. Select the issue category — "Order issues", "Delivery problems", or "Restaurant feedback" — then chat with support or request a callback. The process is the same as Uber rides support.