Where Uber drivers and delivery partners contact support

Uber has a dedicated support system for drivers and delivery partners that is separate from the customer-facing support line. You reach driver support through the Uber app itself — not by calling a general number or visiting a website form. The support option sits in the app menu under "Account" or "Help", and from there you can message support, schedule a callback, or browse answers to common problems.

The callback feature is often faster than typing back and forth. When you request a callback, Uber support calls you at the number on file, usually within a few minutes during business hours. If you need to reach support outside normal hours, you can still submit a message through the app, and support will respond when they return.

For urgent safety issues — a passenger threatening you, a vehicle emergency, or a situation where you need when ready help — call 911 first. After the emergency is handled, you can report what happened to Uber support through the app so they have a record.

Key Takeaways

  • Driver and delivery partner support is accessed through the Uber app under Account or Help, not through a separate phone number or website.
  • You can request a callback from support, which usually arrives within minutes during business hours, or send a message to receive a response later.
  • Common issues like payment problems, trip disputes, account access, and deactivation concerns are handled through the in-app support channel.
  • Safety emergencies require a 911 call first; report the incident to Uber support afterward through the app so they document it.

Types of issues driver support handles

Uber support for drivers covers payment and earnings questions, trip disputes, account access problems, and deactivation or reactivation of your account. If a passenger reported you or you received a safety warning, support can explain what happened and what steps you need to take. If you were deactivated and want to understand why or discuss reinstatement, that conversation happens through support.

Support also handles technical problems with the app — if trips aren't showing up, your ratings disappeared, or you can't log in. They can reset your password, verify your identity, and restore access to your account. If you have questions about how Uber calculates your pay, what fees were deducted, or why a trip paid less than you expected, support can break down the math for that specific trip.

For vehicle or insurance questions, support can point you to the right resource. Uber does not provide insurance, but they can tell you what coverage you need and where to find it. If you have questions about vehicle requirements, inspection, or registration, support can clarify what Uber's standards are for your city.

What information to have ready before contacting support

Before you message or call support, gather the details about your issue. If it involves a specific trip, have the trip number, date, time, and passenger name ready. If it is a payment question, note the date the payment was supposed to arrive and the amount. If you are locked out of your account, have your phone number and email address available so support can verify who you are.

For deactivation or account suspension, support will ask what you were doing when you received the notice and whether you received any warnings before that. Write down the date you were deactivated and any messages Uber sent you about it. If you are disputing a passenger report or low rating, describe what happened during the trip in your own words — support uses this to understand your side of the story.

Having this information ready means support can resolve your issue faster instead of asking you to look it up while you are on the phone or waiting for your next message.

Response times and what to expect

Response times vary depending on how busy support is and what time you contact them. A callback request during peak hours (typically 9 a.m. to 5 p.m. in your time zone on weekdays) usually connects you within 5 to 15 minutes. If you submit a message outside those hours, expect a response within a few hours to a day, depending on the complexity of your issue and your support tier.

Drivers with higher ratings and longer tenure sometimes receive faster response times or access to a priority support line. Uber does not publicly state the exact thresholds, but the app may show you a "priority support" option if you are in that category. Even without priority access, most straightforward issues — password resets, trip payment questions, basic account problems — are resolved in one conversation.

More complex issues, like account deactivation appeals or disputes involving multiple trips, may require support to investigate. In those cases, support will tell you they need time to review and will follow up with you. Do not expect an when ready resolution on your first contact if the issue requires investigation.

Appealing deactivation or account suspension

If your account was deactivated, support can tell you the reason — usually a safety concern, a pattern of low ratings, cancellations, or a violation of Uber's community guidelines. You can ask support to explain the specific incident or behavior that led to deactivation. Support will not always reverse the decision on the first appeal, but they will tell you whether reinstatement is possible and what you would need to do.

Some deactivations are permanent. Others allow for reinstatement after a waiting period or after you complete certain steps — like taking a safety course, getting a new background check, or addressing a vehicle issue. Support will outline what reinstatement looks like for your situation. If you disagree with the deactivation, you can ask support to escalate your case for further review, though there is no may provide the decision will change.

Keep records of all communication with support about your deactivation. Screenshot messages, note dates and times of calls, and save any documents support sends you. If you pursue reinstatement, having this record helps you track what you have already done and what support told you to expect.

Resolving payment and earnings disputes

If a payment did not arrive when expected, support can check the status of your payout. Payouts usually take 1 to 3 business days after your pay period ends, depending on your bank. Support can confirm whether Uber sent the payment and whether the delay is on Uber's side or your bank's side. If your bank is holding the payment, support will tell you to contact your bank directly.

If you believe a trip was calculated incorrectly or a fee was deducted in error, support can pull up that trip and show you the breakdown. They can explain why a surge trip paid less than you expected (surge pricing is calculated at the time you accept, not when you complete), why a cancellation fee was or was not applied, or why a bonus did not post. If support agrees there was an error, they can issue a correction to your next payout.

Disputes over passenger reports that affected your pay — like a claim that you took a wrong route or charged extra — are handled differently. Support will review the trip details and the passenger's report. They may ask you for your account of what happened. If support finds in your favor, they can remove the report or adjust your pay. If they find in the passenger's favor, they will explain why and what you can do differently next time.

Technical issues and account access problems

If you cannot log into your account, support can reset your password and send you a new one. They will verify your identity by asking for information only you would know — your phone number, email, or details from your background check. Once verified, they can unlock your account or restore access if it was temporarily suspended for security reasons.

If the app is crashing, trips are not loading, or you see error messages, support can troubleshoot with you. They may ask you to clear your app cache, update to the latest version, or reinstall the app. If the problem is on Uber's end, support will tell you and give you a timeframe for when it should be fixed. During major outages, support may also send you a notification through the app.

If your ratings or trip history disappeared from your app, support can investigate whether this is a display glitch or a data issue. They can restore your information or explain what happened. If you notice fraudulent activity on your account — trips you did not complete, payments to a bank account you did not set up — report this to support when ready so they can find your account and investigate.

Frequently Asked Questions

How do I contact Uber driver support if I do not have the app?

You need the Uber app to reach driver support through the in-app channel. If you cannot access the app, reinstall it on your phone and log in with your driver account. If you cannot log in, use the "Forgot Password" option to reset it. Once you are in the app, you can contact support. There is no separate phone number or website for drivers to use if the app is not working.

Can I email Uber driver support instead of using the app?

Uber does not have a published email address for driver support. The app is the official channel. If you have a specific concern you want to document in writing, send your message through the app's support chat — this creates a record that both you and Uber can reference. Screenshots of your in-app messages are also useful to keep for your records.

What happens if I disagree with support's decision?

You can ask support to escalate your case for review by a different team member or manager. Escalation does not may provide a different outcome, but it means someone else will look at your situation. Be clear about why you disagree and provide any new information or evidence you have. Keep your tone professional and factual — support is more likely to reconsider if you explain your position calmly.

Is there a phone number I can call instead of using the app?

Uber does not publish a general phone number for driver support. The callback feature in the app is the closest equivalent — you request a callback and support calls you. This is faster than waiting for a message response and lets you speak to someone directly. If you have a safety emergency, call 911 first, then report it to Uber support through the app afterward.

How long does it take to get a response about a deactivation appeal?

Initial responses usually come within 24 to 48 hours. If support needs to investigate further, they will tell you how long that will take — sometimes a few days, sometimes longer depending on the complexity. Do not expect a final decision when ready. If you do not hear back within the timeframe support gave you, send a follow-up message through the app asking for an update.