Uber does not have a single phone number you can call

Uber handles most customer issues through its in-app support system rather than a traditional customer service phone line. If you need help with a ride, a payment problem, or an account issue, you will start in the Uber app itself — not by calling a number. This is by design: Uber's support team can see your ride history, account details, and payment methods right away, which makes solving problems faster than starting over on a phone call.

That said, there are ways to reach a human at Uber, and some situations do have phone options. The path depends on what your problem is and which Uber service you use (Uber for rides, Uber Eats for food delivery, or Uber Freight for commercial shipping).

Key Takeaways

  • Uber's main support channel is the Help section inside the Uber app, where you can describe your issue and get responses from the support team.
  • You can request a callback from Uber support instead of waiting in a chat, though response times vary by issue type and location.
  • Uber Eats has its own separate support system within the Uber Eats app, distinct from the rides support team.
  • Some issues like lost items or safety concerns may have faster resolution paths than others, and Uber will direct you to the right team based on what you report.

How to reach support through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" from the menu. You will see a list of common issues — things like "Trip issues," "Payment problems," "Account and settings," or "Lost items." Tap the category that matches your problem.

After you select a category, Uber will show you a few suggested solutions. If none of those solve it, you can tap "Still need help?" or a similar button at the bottom. This opens a chat window where you can describe what happened. A support agent will respond — usually within a few hours, though it can take longer during peak times or for complex issues.

You do not need to wait in the chat for a response. You can close the app and Uber will send you a notification when someone replies. The conversation stays in your Help history so you can pick it up later.

Requesting a callback instead of using chat

If you prefer to talk to someone on the phone rather than type back and forth, you can request a callback. When you are in the Help chat and speaking with a support agent, ask them if they can call you instead. Not all issues may have access to for callbacks — Uber prioritizes phone calls for urgent safety matters, active ride problems, or complex account issues.

If a callback is available for your issue, the agent will ask for the best number to reach you and a time window. Uber will call you within that window. Keep in mind that callback wait times can be longer than chat response times, especially during busy hours.

Support for Uber Eats

Uber Eats has its own separate support system. Open the Uber Eats app, tap the account icon in the bottom right, then select "Help." From there, you can report issues with a food order, a delivery, a restaurant, or your account. The process is the same as Uber rides: you describe the problem in a chat, and a support agent responds.

Uber Eats support handles refunds for missing items, wrong orders, or delivery problems. If your food arrived cold or damaged, or if something was missing from your order, report it through the Help section and include photos if possible. Uber Eats will usually issue a refund or credit to your account within a few days.

What to do if you lost something in an Uber

If you left an item in an Uber vehicle, go to the Help section in the app and select "Lost items." Uber will show you your recent trips. Select the trip where you lost the item and describe what it was, where you think you left it, and how important it is to recover it.

Uber will contact the driver on your behalf. If the driver has your item, they can return it through Uber's lost-and-found process, or Uber may help arrange a direct handoff. Response time depends on whether the driver is active and checking messages. Some items are recovered within hours; others take several days or are not found at all.

Safety concerns and urgent issues

If you have a safety concern during or when ready after a ride — such as a driver behaving unsafely, a passenger making you uncomfortable, or a vehicle problem — report it through the Help section and mark it as urgent. Uber prioritizes safety reports and will contact you quickly, sometimes by phone.

For emergencies (a crash, a threat, or a crime), call 911 first. Then report what happened to Uber through the app so they have a record. Do not wait for Uber support to respond before calling emergency services.

Contacting Uber about account or billing issues

Account problems — like a card that was declined, a charge you do not recognize, or trouble logging in — should be reported through the Help section under "Account and settings" or "Payment." Describe the issue clearly, including when it happened and what you have already tried.

Uber support can see your payment history and account status, so they can often resolve billing disputes or explain unexpected charges. If you were charged for a ride you did not take, or if a refund did not go through, include those details. Response times for billing issues are usually one to three business days.

Frequently Asked Questions

Can I call Uber instead of using the app?

Uber does not publish a general customer service phone number. Your best option is to request a callback through the Help section in the app. Callbacks are available for some issues but not all, and wait times can be longer than chat support.

How long does it take to get a response from Uber support?

Response times vary. Chat support usually replies within a few hours, though it can take longer during busy times or for complex issues. Callback requests may take longer. Safety concerns are prioritized and typically get faster responses.

What if I do not have the Uber app anymore?

You can visit Uber's website and sign into your account, then access Help from there. The process is similar to the app. You can also reinstall the app to use the Help section — you do not need an active ride to contact support.

Will Uber refund me if the driver was late or the service was bad?

Uber handles refund requests through the Help section. You can request a refund for a ride if the driver was significantly late, took a much longer route than necessary, or if you had another service problem. Uber reviews each request and decides whether to issue a refund or credit.

How do I report a driver?

After your ride ends, you can rate the driver and leave comments. For serious issues — unsafe driving, rude behavior, or policy violations — go to Help, select the trip, and describe what happened. Uber investigates reports and takes action based on their policies.