Uber does not publish a single customer service phone number that works for all account types
Uber's support system routes you differently depending on whether you are a driver, a rider, or a business account holder. There is no universal 1-800 number you can call. Instead, Uber directs most people to in-app support first, then to phone lines specific to your account type if you need to speak to someone directly.
The fastest way to reach support is through the Uber app itself. Open the app, tap your profile icon, select "Help," and choose your issue from the menu. Uber's system will offer solutions, and if none work, you can request a callback or start a chat with a support agent. This route typically connects you to someone within minutes during business hours.
If you need phone support, the number you call depends on what you use Uber for. Riders, drivers, and Uber Eats users each have separate support lines, and those numbers change by country and region.
Key Takeaways
- Uber's in-app Help section is the primary support channel and usually the fastest way to reach an agent without waiting on hold.
- Phone support numbers vary by account type (rider, driver, Uber Eats) and by country, so check your app or account settings for the correct number.
- Uber does not staff phone lines 24 hours a day in all regions; support hours depend on your location and the type of issue you report.
- Chat and callback options through the app often have shorter wait times than phone calls during peak hours.
- For account security issues, payment disputes, or safety concerns, use the in-app report feature rather than calling, so Uber can document the issue in your account record.
How to find your region's phone number
Your Uber app stores the correct support phone number for your location. Open the app, tap your profile icon in the top left, then select "Help." Scroll to the bottom of the Help menu and look for "Call support" or a phone icon. The number displayed there is the one Uber has assigned to your region and account type.
You can also visit the Uber Help Center on the web. Go to help.uber.com, sign in with your account, and search for "contact support" or "phone number." The site will show you the number for your country and the type of account you hold.
Do not search for a generic Uber phone number online. Numbers posted on third-party websites are often outdated, incorrect, or belong to scam operations. Always pull the number from your app or from help.uber.com directly.
What support channels are available and when
Uber offers support through three main channels: in-app chat, callback requests, and phone calls. Chat is usually available during the hours your region's support team is staffed. Callback requests let you request a call at a time you choose, and Uber will call you back when an agent is free — this can take anywhere from a few minutes to several hours depending on call volume.
Phone support hours vary by region and by the type of issue. Rider support in major US cities typically operates during extended hours, but late-night and early-morning availability is not may provide everywhere. Driver support and Uber Eats support may have different hours than rider support in the same city.
If you contact support outside business hours, you may see a message saying agents are unavailable. In that case, you can submit your issue in writing through the app, and an agent will respond when they return online. For urgent safety issues, Uber recommends calling local emergency services (911 in the US) rather than waiting for Uber support.
Common reasons to contact support and what to have ready
Riders typically contact Uber about lost items, trip charges they dispute, driver behavior, or account access problems. Drivers contact support about payment issues, deactivation, or disputes with riders. Uber Eats users report missing items, wrong orders, or delivery problems.
Before you contact support, gather the information Uber will ask for: your trip number (found in your trip history), the date and time of the trip, the driver or restaurant name, and a description of what went wrong. If you are reporting a safety issue, have any relevant details ready — the driver's name, vehicle description, or the exact time the incident occurred. If you are disputing a charge, know the amount and the trip it relates to.
Taking a screenshot of the problem (a missing item in your order, an incorrect charge on your receipt) before you contact support makes the conversation faster. Support agents can see your account history, but a screenshot from your phone proves what you saw.
Why in-app support is usually faster than calling
Uber's phone lines experience high call volume during peak hours (lunch, dinner, and evening commute times). Wait times can stretch to 30 minutes or longer. In-app chat routes to the same support team but often has a shorter queue because fewer people know to use it.
The in-app callback feature is particularly useful if you do not want to hold on the phone. You request a callback, and Uber calls you when an agent is free. You can set a preferred time window, and Uber will call within that window. This is especially helpful if you are driving or cannot hold the phone.
For non-urgent issues — a question about how a feature works, a request for a receipt, or a general account question — the in-app chat often resolves the problem without needing to speak to anyone. Uber's automated responses can handle many routine requests, and you can follow up with a human agent if the automated answer does not solve your problem.
What to do if you cannot reach support through the app
If the Help section in your app is not loading, or if you cannot sign in to your account, try accessing support through the web. Go to help.uber.com on a computer or mobile browser, sign in, and use the contact form there. You can also submit a support request without signing in by selecting "I do not have an Uber account" and filling out the form with your email address and issue description.
If you have an urgent safety issue and cannot reach support through normal channels, contact local law enforcement. Uber support cannot respond to emergencies faster than 911 can. After the emergency is handled, you can report what happened to Uber through the app, and they will document it in your account.
If you believe you are being scammed or if someone is impersonating Uber, report it to the Federal Trade Commission at reportfraud.ftc.gov. Uber scams often involve fake support numbers or fake payment requests. The real Uber app will never ask you to pay money or verify your password through a phone call or text message.
Payment disputes and account security issues
If you are disputing a charge or reporting unauthorized activity on your account, use the in-app report feature rather than calling. This creates a written record in your account that Uber can reference. Go to Help, select "Billing," and choose the trip or charge you want to dispute. Describe what happened, and submit. Uber will investigate and respond within a few business days.
For account security — if you think someone else has accessed your account, or if you cannot sign in — change your password when ready through the Uber website (not the app). Then contact support through the app or web to report the issue. Uber may ask you to verify your identity before they restore access.
Do not give your password, verification code, or payment information to anyone claiming to be from Uber. Real Uber support will never ask for these details over the phone or through text message. If someone contacts you claiming to be Uber and asking for sensitive information, hang up and contact Uber directly through the app.
Frequently Asked Questions
Is there a 24-hour Uber customer service number?
Uber does not staff phone lines 24 hours a day in all regions. Support hours vary by location and account type. In-app chat and callback requests may be available during extended hours, but phone support availability depends on where you are. Check your app for the hours your region's support team operates.
What should I do if I get a call from someone claiming to be Uber support?
Hang up and contact Uber through the app directly. Real Uber support will not call you unsolicited asking for your password, payment information, or verification codes. If you are concerned about your account, open the app and check your account settings and trip history yourself. If something looks wrong, report it through the Help section.
How long does it take to get a response from Uber support?
In-app chat responses typically come within minutes during business hours. Callback requests may take anywhere from a few minutes to several hours depending on call volume. If you submit a written request outside business hours, expect a response within one to two business days. Urgent safety issues should be reported to local emergency services first.
Can I contact Uber support by email?
Uber does not publish a general customer service email address. Support is handled through the app, the web Help Center, or by phone. If you submit a request through the app or website, Uber will respond via email to the address associated with your account, but you cannot initiate contact by email.
What if I need support for an Uber Eats order?
Uber Eats support is accessed through the Uber Eats app, not the Uber driver app. Open Uber Eats, tap your account icon, select "Help," and choose your issue. Uber Eats has its own support team and phone number, which you can find in the Help section of the Uber Eats app.