How to contact Uber support as a rider
Uber's customer service for riders is built into the app and website — there is no single phone number you call. Instead, you submit a request through your account, and Uber responds by message within the app. For urgent issues like a safety concern or a ride that never arrived, you can report the problem when ready after the trip ends, and Uber will investigate and often issue a refund or credit the same day.
The fastest way to reach support is through the Help section in your Uber app. Open the app, tap your profile icon, select "Help," choose the trip or issue you need to report, and describe what happened. Uber will send you a message with next steps. You can also visit help.uber.com on a computer and follow the same process without the app.
If you need to speak to someone by phone, Uber does not publish a rider support number, but some issues — like a lost item or a safety report — may give you the option to call after you submit your report through the app. The option appears only for certain issue types and only after Uber reviews your initial message.
Key Takeaways
- Uber's rider support is message-based through the app or website, not a phone line you can call directly.
- You report issues by opening Help in your account, selecting the trip, and describing the problem — Uber responds within the app.
- For safety concerns or missing items, you may receive a phone callback option after submitting your report, but this is not may provide for all issue types.
- Refunds and credits for problems like no-show drivers or incorrect charges are usually issued within hours of your report.
- Lost items found by drivers are held for a limited time; report the loss as soon as you notice it to increase the chance of recovery.
What issues you can report through the Help section
The Help section lets you report a wide range of rider problems. Common issues include a driver who did not show up, a charge that seems wrong, a ride that took much longer than expected, a driver who was rude or unsafe, or a lost item left in the car. When you select the trip and describe the issue, Uber's system may offer you a refund, credit, or next steps depending on what you report.
Safety concerns — like a driver who made you uncomfortable or drove recklessly — are treated as priority reports. After you submit a safety report, Uber may contact you by phone to gather more details. These reports are also shared with Uber's safety team, which may take action against the driver's account.
If your issue is not tied to a specific trip — for example, you have a question about how surge pricing works or you want to change your account settings — you can still use the Help section. Tap Help, select "Account and Settings" or "General," and describe your question. Uber will send you information or instructions.
How long it takes to hear back from Uber
Response time depends on the issue type and how busy Uber's support team is. For straightforward problems like a missing charge or a no-show driver, you may receive a refund or credit within a few hours. For more complex issues — like a dispute over a fare or a detailed safety report — Uber may take 24 to 48 hours to respond with a decision.
You can check the status of your report at any time by opening the Help section and selecting "My Issues." Uber will show you the status (open, in review, or resolved) and any messages from the support team. If you do not hear back within 48 hours, you can send a follow-up message through the same report.
What to do if you lost something in an Uber
If you left an item in a car, report it through the Help section as soon as you notice. Select the trip where you lost the item, choose "Lost Item," and describe what it is and where you think you left it. Uber will contact the driver and ask them to check the car and hold the item if found.
Drivers are not required to return lost items, but many do. If the driver finds your item, Uber will send you a message with instructions on how to pick it up or arrange a return. Some drivers use a lost-and-found service; others may ask you to schedule another ride to retrieve it. If the driver does not respond or says they did not find it, Uber will close the report after a set period.
Items held by drivers are usually kept for a limited time — often a few days to a week, depending on the driver. The sooner you report a lost item, the better your chances of recovery. If you remember the driver's name or vehicle details, include that in your report to help Uber locate them faster.
Disputing a charge or fare
If you believe you were charged incorrectly, report it through Help by selecting the trip and choosing "Fare Dispute" or "Charged Twice." Describe why you think the charge is wrong — for example, the ride was shorter than the fare suggests, or you were charged twice for the same trip. Include any details that support your claim, like a screenshot of the map or a note about what happened.
Uber will review the trip data, including the route the driver took, the time of day, and the distance traveled. If Uber finds an error, it will refund the difference or remove the duplicate charge. If Uber believes the charge is correct, it will explain why in its response. You can reply with additional information if you disagree.
Refunds for fare disputes are usually issued as Uber credits that appear in your account within a few days. In some cases, Uber may refund the amount to your original payment method instead. Check your account after the dispute is resolved to confirm the credit or refund was applied.
Reporting a safety or driver behavior issue
Safety reports are handled separately from other complaints and are treated as urgent. If a driver made you feel unsafe, drove recklessly, was verbally abusive, or violated your privacy, report it when ready after the trip ends. Open Help, select the trip, and choose "Safety" or "Driver Behavior." Describe what happened in as much detail as you can remember, including the driver's actions and how they made you feel.
After you submit a safety report, Uber may call you to gather more information. This call usually comes within a few hours. Uber uses these reports to investigate the driver's account and may suspend or remove the driver if the report is substantiated. Your identity is protected during this process — the driver will not know who reported them.
If you felt unsafe during a ride, you can also contact local law enforcement directly. Uber's investigation is separate from any police investigation. Report to both if you believe a crime occurred.
Frequently Asked Questions
Can I call Uber customer service instead of using the app?
Uber does not publish a general customer service phone number for riders. You must report issues through the Help section in the app or on the website. For certain issues — like safety concerns or lost items — Uber may call you after you submit your report, but you cannot initiate the call yourself.
What if Uber denies my refund request?
If you disagree with Uber's decision, you can reply to the support message with additional information or evidence. Uber will review your response and may reconsider. If Uber still denies the request, you can dispute the charge with your credit card company or bank, which may reverse the transaction on your behalf.
How do I know if my report was received?
After you submit a report through Help, Uber sends you a confirmation message in the app. You can check the status of all your open reports by going to Help and selecting "My Issues." Uber will show you whether each report is open, in review, or resolved.
What happens if I report a driver for safety reasons?
Uber investigates safety reports and may suspend or remove the driver from the platform if the report is substantiated. You will receive a message confirming that your report was received, but Uber typically does not share details about the outcome of its investigation due to privacy reasons.
Can I get a refund if the driver was late or took a wrong turn?
Refunds for delays or route issues depend on the circumstances. If the driver was significantly late or took a much longer route than necessary, you can report it and request a refund. Uber will review the trip data and may issue a partial refund or credit if it finds the driver's actions caused the problem.