Uber does not publish a general customer service phone number

Uber handles most customer issues through its app or website, not through a phone line you can call directly. The company does not list a main phone number on its website or in the app. Instead, Uber routes support requests through in-app messaging, email, and web forms depending on what you need help with.

If you need to contact Uber, your first step is to open the app, go to the Account or Help section, and describe your issue. Uber's support team will respond through the same channel. Response times vary — urgent issues like safety concerns or lost items may get faster replies than billing questions.

Some Uber services do have phone support available in certain situations, but you cannot reach them by calling a number you find online. Instead, Uber initiates the call to you after you request help through the app.

Key Takeaways

  • Uber's main support channel is through the app or website, not a phone number you can dial.
  • You start a support request by opening the app, tapping Help or Account, and describing your problem.
  • Uber may call you back for urgent issues like safety concerns or lost items, but you cannot call them first.
  • Different Uber services (Rides, Eats, Uber for Business) have separate support sections within the app.
  • Response time depends on the issue type and current support volume, typically ranging from hours to a few business days.

How to request help through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. From there, select "Account" or "Help" depending on what version of the app you have. You will see a list of common issues like "Trip issues," "Payment problems," "Lost items," or "Safety concerns."

Tap the category that matches your problem. The app will then ask you follow-up questions to narrow down what happened. Answer as specifically as you can — for example, if you lost something in a ride, the app will ask which trip, what you lost, and when. The more detail you provide, the faster Uber's support team can investigate.

After you submit, you will see a confirmation screen with a reference number. Uber will send updates to the email address linked to your account. You can also check the status by going back to the Help section and looking for "My requests" or "Recent support."

When Uber calls you instead of the other way around

For safety-related issues, lost items, or disputes about charges, Uber may call you directly after you submit a help request. The call will come from a number that may not display as "Uber" on your phone — it might show as a local number or a private number. If you are expecting a callback, answer calls from unknown numbers.

Uber support representatives will identify themselves and reference the issue you reported. They may ask you to verify your account details before discussing your case. If you are unsure whether a call is really from Uber, you can hang up and check your app — Uber will note in your support request that they attempted to reach you.

Do not give your password or full payment card details over the phone, even if someone claims to be from Uber. Uber support already has access to your account and will not ask for this information.

Support options for Uber Eats and Uber for Business

If you are an Uber Eats customer, open the Uber Eats app instead of the main Uber app. Tap "Account," then "Help," and select the issue category — usually "Order issues," "Delivery problems," or "Restaurant or store issues." The process is the same as Uber Rides, but the support team handles food delivery separately.

Uber for Business users (drivers or fleet managers) have a different support portal. Log into your Uber for Business account on the web, go to the Help section, and submit a request there. Business account issues are handled by a separate team and may have different response times than consumer support.

If you drive for Uber, use the driver app to access support. Tap the menu, select "Help," and choose from driver-specific categories like "Account issues," "Earnings questions," or "Vehicle or documents." Driver support operates on a different schedule than rider support.

What to do if you cannot reach support through the app

If the app is not working or you cannot submit a help request, try the Uber website instead. Go to help.uber.com, log in with your account, and submit a support request through the web form. The process is identical to the app, and your request will reach the same support team.

If both the app and website are down, you can try emailing Uber directly, though response times are typically slower than in-app requests. Look for a contact email in your account settings or in any confirmation emails from Uber. Include your account email, the issue, and any relevant trip or order numbers.

For urgent safety issues, contact local law enforcement instead of waiting for Uber support. If you were in an accident, experienced harassment, or feel unsafe, call 911 or your local emergency number first. You can report the incident to Uber afterward through the app.

Common issues and how long they take to resolve

Lost items are usually handled within 24 to 48 hours if the driver has already found and reported them. Billing disputes and refund requests typically take 3 to 5 business days. Account access issues (forgotten password, locked account) may be resolved within a few hours if you submit the request during business hours.

Driver-related issues like deactivation or document problems can take longer — sometimes 5 to 10 business days — because they require manual review. Safety concerns are prioritized and may get a response within hours. During peak times or holidays, all response times may be longer.

You can check the status of your request at any time by opening the app, going to Help, and selecting "My requests." Uber will update you there before sending an email, so check the app first if you are waiting for a response.

Frequently Asked Questions

Can I call Uber to report a lost item in my ride?

You cannot call Uber directly, but you can report a lost item through the app when ready after your ride ends. Open the app, go to Help, select "Lost items," and describe what you lost and which trip it was in. Uber will contact the driver and notify you if they find it. Response usually comes within 24 hours.

What if I was charged incorrectly and need to dispute a fare?

Go to the Help section in the app, select "Billing and payments," then "Fare dispute" or "Unexpected charges." Describe what happened and why you think the charge is wrong. Include the trip number and date. Uber will review it and respond within a few business days, usually through the app first and then by email.

Is there a phone number for Uber driver support?

Driver support is also handled through the app, not by phone. Open the driver app, tap Help, and submit your request. Some cities have driver support centers you can visit in person, but these are not phone lines. Check the Help section in your driver app to see if there is a support center near you.

What should I do if someone claiming to be from Uber calls me asking for my password?

Hang up when ready. Uber support will never call you asking for your password, PIN, or full payment card details. If you are concerned about your account, log into the app yourself and check your account settings. If you think your account was compromised, change your password right away and report it through the Help section.

How do I contact Uber if I am outside the United States?

The app-based support process is the same in most countries where Uber operates. Open the app, go to Help, and submit your request in the language your app is set to. Response times and available support categories may vary by country. Check your local Uber website to see if there are region-specific support options.