Uber does not publish a single customer service telephone number that works for all account types and issues

Uber routes phone support differently depending on whether you are a driver, a rider, or a business account holder. There is no general 1-800 number you can call. Instead, Uber directs most support requests through the app itself, and phone lines are reserved for specific situations — usually active trips, safety concerns, or account access problems.

The fastest way to reach a human is through the Uber app on your phone. Open the app, tap your profile icon, select "Help," choose your issue category, and scroll to the bottom of the suggested solutions. If the app offers a phone callback option, you can request one there. Uber will call you back rather than giving you a number to dial.

If you cannot access the app — for example, if you are locked out of your account — you will need to use the web-based help center at help.uber.com, where you can also request a callback or start a chat with support.

Key Takeaways

  • Uber does not maintain a general customer service phone line; support is primarily handled through the app or web help center.
  • The fastest way to reach support is to open the Uber app, go to Help, describe your issue, and request a callback if that option appears.
  • If you are locked out of your account or cannot use the app, visit help.uber.com on a web browser to contact support.
  • For active trip emergencies or safety concerns, use the emergency button in the app or call 911 directly rather than waiting for Uber support.
  • Wait times for callbacks vary by location and time of day, but Uber typically calls back within a few hours during business hours.

How to request a callback through the Uber app

Open the Uber app and tap the profile icon in the lower right corner. Select "Help" from the menu. You will see a list of common issues organized by category — "Trip issues," "Account and payment," "Safety," and others. Tap the category that matches your problem.

The app will show you suggested solutions first. Read through them, because many issues resolve without speaking to anyone. If none of the suggestions solve your problem, scroll to the bottom of the page. You should see a button that says "Call us" or "Get help from support" or similar wording. Tap it, and Uber will ask for a brief description of your issue and a callback number. You do not need to provide your phone number if you are already logged in — Uber uses the number on file for your account.

After you submit the request, Uber will tell you an estimated wait time. This varies widely depending on demand and your location. During peak hours in major cities, you may wait several hours. Late at night or early morning, callbacks often come faster.

Contacting Uber through the web help center when you cannot use the app

Go to help.uber.com in any web browser. You do not need to be logged in, though logging in will let Uber pull up your account history. Select your account type — Rider, Driver, or Uber Eats — and then choose the issue category that matches your problem.

Like the app, the web help center shows suggested solutions first. If you need to speak with someone, look for a "Contact us" button or link, usually near the bottom of the page or in the right sidebar. You can request a callback, start a chat, or in some cases request an email response. Chat support is often faster than callbacks during business hours, though availability depends on your location and the time of day.

If you are locked out of your account and cannot log in, the web help center will let you describe the problem without logging in. Uber will then contact you using the email address or phone number associated with your account.

What to do during an active trip or safety emergency

If you are currently on a trip and need when ready help — for example, the driver is going the wrong direction, you cannot find the pickup location, or you feel unsafe — do not wait for a callback. Open the Uber app, go to your active trip, and tap the emergency button (usually a red icon or labeled "Call driver" or "Contact support"). This connects you to support when ready rather than putting you in a queue.

If you are in physical danger or believe a crime is happening, call 911 directly. Do not rely on Uber support for emergencies that require police or emergency services. After you call 911, you can notify Uber through the app, but emergency responders should always be your first call.

Uber driver support phone options

Drivers have a separate support system from riders. To reach driver support, open the Uber Driver app, tap the menu icon (three horizontal lines), select "Help," and follow the same process as riders — choose your issue category and request a callback if needed.

Some cities have dedicated driver support phone lines that appear in the app. These are not published online and vary by location. If your city has one, it will show up in the Help section of the driver app. Driver support typically handles issues like account suspension, payment problems, document verification, and trip disputes.

Uber Eats customer support

Uber Eats support is separate from Uber Rides support. Open the Uber Eats app, tap the account icon, select "Help," and choose your issue. Uber Eats support handles order problems, refunds, restaurant issues, and delivery concerns. The callback process is the same as for riders — describe your issue and request a callback through the app.

If you ordered through the Uber Eats website rather than the app, you can contact support at help.ubereats.com using the same process.

Why Uber does not publish a main phone number

Uber routes support through the app and web because it allows the company to match you with the right support team based on your account type and issue. A single phone number would create a bottleneck and longer wait times. The app-based system also creates a record of your issue that support can reference, which speeds up resolution.

This approach is common among large app-based services. It is not unique to Uber — most ride-sharing, delivery, and tech companies have moved away from publishing general phone numbers in favor of in-app support systems.

Frequently Asked Questions

Can I call Uber instead of using the app?

Not directly. Uber does not publish a phone number to call. However, you can request a callback through the app or web help center, and Uber will call you. This is faster than trying to find a published number, because the callback goes to the correct support team for your issue.

How long does it take to get a callback from Uber?

Wait times vary by location, time of day, and how busy support is. During business hours in major cities, expect anywhere from 30 minutes to several hours. Late night or early morning callbacks often come faster. The app will give you an estimated wait time when you request the callback.

What if I do not have a smartphone and cannot use the app?

You can use help.uber.com on any web browser, including on a computer or tablet. You can request a callback, start a chat, or send an email through the web help center. If you do not have internet access at all, you will need to use a computer or library to contact Uber.

Is there a number I can call if my trip is happening right now?

No, but you do not need one. Open the Uber app and tap the emergency button on your active trip screen. This connects you to support when ready without waiting in a queue. For true emergencies involving danger or crime, call 911 first.

Why does Uber support take so long to call back?

Uber support handles millions of requests daily across many cities. During peak hours, the queue gets long. Chatting through the app or web help center is often faster than waiting for a callback, so try that first if it is available in your area.